Regret-Remorse
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Regret-Remorse
Based on my experience, I cannot recommend the E53 AMG model. My recent purchase of a 2025 Mercedes-Benz E53 has been filled with regret. I traded in a reliable two-year-old German car from Ingolstadt for the E53. Electrical issues have plagued me. The center and instrument screens shut off unexpectedly while driving, resetting everything.
While I envy those with positive experiences, my journey with the E53 has been disappointing, and I feel let down by Mercedes-Benz.
While I envy those with positive experiences, my journey with the E53 has been disappointing, and I feel let down by Mercedes-Benz.
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From: DFW
SL63
Based on my experience, I cannot recommend the E53 AMG model. My recent purchase of a 2025 Mercedes-Benz E53 has been filled with regret. I traded in a reliable two-year-old German car from Ingolstadt for the E53. Electrical issues have plagued me. The center and instrument screens shut off unexpectedly while driving, resetting everything.
While I envy those with positive experiences, my journey with the E53 has been disappointing, and I feel let down by Mercedes-Benz.
While I envy those with positive experiences, my journey with the E53 has been disappointing, and I feel let down by Mercedes-Benz.
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Joined: Jan 2025
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I was really looking forward to enjoying my first AMG model. The car looks great and rides smoothly; however, the screen and infotainment system have been malfunctioning. Having to take it to the service department multiple times in the first three weeks of ownership has unfortunately ruined my experience.
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From: DFW
SL63
The old school MBs had some innovative technology, in suspension, transmission and other features. They were somewhat of a departure from the more mechanical cars, like a button or knob for every system. Manual windows. Manual door handles. Manual trunks. Less sophisticated sound system that were more basic.
More and more, everything went to electric, like windows, seat positioning, door handles, trunks. Then it went to electronics, with displays and all kinds of modules. More advanced, but also, more complex. Stuff that when it woks, it’s great, and a level of luxury. When it doesn’t, it’s a high level of aggravation.
If all the new tech was an improvement on manual and mechanical controls, AND was more reliable, easy to fix, and the same or less cost, that would be nirvana.
But now it’s only nirvana when everything is working 100% as advertised.
Anyone remember the Citroen from the 70s? A lot of advanced(for its day) technology. But reliability issues condemned it to the same fate as the Edsel, the Tucker, and the Stanley Steamer.
More and more, everything went to electric, like windows, seat positioning, door handles, trunks. Then it went to electronics, with displays and all kinds of modules. More advanced, but also, more complex. Stuff that when it woks, it’s great, and a level of luxury. When it doesn’t, it’s a high level of aggravation.
If all the new tech was an improvement on manual and mechanical controls, AND was more reliable, easy to fix, and the same or less cost, that would be nirvana.
But now it’s only nirvana when everything is working 100% as advertised.
Anyone remember the Citroen from the 70s? A lot of advanced(for its day) technology. But reliability issues condemned it to the same fate as the Edsel, the Tucker, and the Stanley Steamer.
Last edited by MB2timer; Jan 18, 2025 at 11:04 PM. Reason: -.+?
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From: Cape Cod
E450 wagon, C43 AMG Cpe, GLE AMG 63S
I was really looking forward to enjoying my first AMG model. The car looks great and rides smoothly; however, the screen and infotainment system have been malfunctioning. Having to take it to the service department multiple times in the first three weeks of ownership has unfortunately ruined my experience.
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I’m a fan of the car too! Meanwhile, my particular model has been in the shop for a whopping 8 days*! At this rate, I might as well set up a permanent tent in the waiting area and start paying rent. They still can’t find the “issues"; it seems my car is engaged in a heated game of hide-and-seek with the mechanics. I keep telling them there’s no set pattern for when the system decides to reboot—it’s like my car is playing a very unhelpful version of roulette! Maybe it thinks it’s supposed to keep me on my toes and upset!
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MB E53
I would gladly welcome you to the club if this were a lighthearted topic. This is my second frustrating experience with a Mercedes-Benz, and it seems I didn’t learn from the first.
My luck with these vehicles has been far less satisfying compared to my experiences with other German brands.
While the E53 is undeniably attractive, fast, powerful, and provides a comfortable ride, the ongoing electrical gremlins overshadow any positives, leaving me disillusioned.
My luck with these vehicles has been far less satisfying compared to my experiences with other German brands.
While the E53 is undeniably attractive, fast, powerful, and provides a comfortable ride, the ongoing electrical gremlins overshadow any positives, leaving me disillusioned.
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GLE 580
I had the same screen malfunction problem since taking delivery back in July. I feel your frustration. However, and I write this reluctantly for fear of jinxing myself, I had the car into the dealer about a month ago and ever since I have not experienced a problem with the screen. They had the car for two days and accomplished a "deep" reboot of the software. In the process they found a problem with two modules in the system. So, if it is only the screen malfunction and you are otherwise happy with the car, give it a shot. The dealer should be aware of the problem because it is a well known malfunction with MBUSA. This issue is documented in other threads on this forum. Some, like me, have experienced a positive "fix". Give it another shot, perhaps with another dealer. Good luck. Let us know how you make out.
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Based on my experience, I cannot recommend the E53 AMG model. My recent purchase of a 2025 Mercedes-Benz E53 has been filled with regret. I traded in a reliable two-year-old German car from Ingolstadt for the E53. Electrical issues have plagued me. The center and instrument screens shut off unexpectedly while driving, resetting everything.
While I envy those with positive experiences, my journey with the E53 has been disappointing, and I feel let down by Mercedes-Benz.
While I envy those with positive experiences, my journey with the E53 has been disappointing, and I feel let down by Mercedes-Benz.
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From: Maryland, USA
2022 C300 AMG-Line; 2020 E450; 2013 SLK350; 2023 EQS580
Not to discount these real world owner frustrations, but each first year model releases is often more hits than misses… but those misses can be very very challenging to fix. I sympathize with those who have these issues but it is to be expected when buying a first year release of a new model design. The culprit often are software related. Hope you get a loaner through the fix process and they do get things resolved for you.
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I currently have a loaner vehicle, and I must commend the staff at my dealership for their outstanding support and understanding during this process.
This issue has been unfortunate, but I want to stress that the car itself is incredible. If Mercedes-Benz can resolve this matter, I am very eager to move forward with the E53.
This issue has been unfortunate, but I want to stress that the car itself is incredible. If Mercedes-Benz can resolve this matter, I am very eager to move forward with the E53.
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W214 E350
While software glitches, updates, and operating system errors are the majority of problems that can occur, this is what is expected really with the first/second year of a new model release. Coming from the first gen release of the EQS I had a bombardment of software issues that required over three separate service visits. I know that these things can leave a bad taste and degrade the brand's reputation for some but in the technologically advanced world we live in today if some of you guys only knew how much things go wrong with brand-new technologies and or releases nobody would want anything new for the first 1-3 years of release. As long as there are no serious mechanical issues and while it can be a time occupier getting in for service I don't have any significant issues scheduled for service and grabbing a loaner in the meantime however I completely understand if these issues become a repetitive problem then I would exercise the lemon law in accordance with my state law.
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Sadly, my experience with Mercedes-Benz has not been positive. The E53 is visually appealing, fast, stylish, and smooth. However, I've encountered persistent electrical screen glitches. While many claim this is a "software" issue, I'm skeptical. If it indeed were just software, wouldn't we expect most, if not all, models to exhibit similar problems? It seems odd that only a select few vehicles are experiencing these issues. There's more at play here, but I'm open to being proven wrong.
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I currently don’t have my car because it's still at the service department, where they are trying to determine the issue. I'm dealing with Lemon Law problems related to this situation. If I had the choice, I would choose another AUDI. While they may not be as flashy or exciting as other German cars, they are reliable and dependable. I prefer not to be on a first-name basis with my service manager or have them on speed dial. I simply don’t have the time or energy to take my car in for repairs every few days. That’s why I wouldn't consider brands like Alfa Romeo, Lancia, or Jaguar. I would also include Mercedes-Benz E 53 AMG in that list.
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From: San Diego, CA
2024 EQE 500
My 2024 EQE is having some software issues as well. Random warnings about active lane keeping assist, stating it's turning this on when I touched nothing then it goes away, infotainment keeps resetting in the morning, etc. I love the car, just not looking forward to the dealer visit(s).
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My car is currently on "probation." I want to give a shout-out to my service department. Many people seem to be experiencing similar issues, and it's becoming widely known among Mercedes-Benz that some E models require thorough software updates and module checks, while others may need hardware repairs.
My car has been "patched," I hope this is the last time I encounter problems with my MBUX system.
I remain doubtful, and my car and MB must regain my trust.
My car has been "patched," I hope this is the last time I encounter problems with my MBUX system.
I remain doubtful, and my car and MB must regain my trust.
Newbie
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From: Bay Area, CA
2019 E53 amg
I guess the trick is to get lucky. I purchased a 2019 E53 AMG, and so far, no serious problems. The car had around 17,000 miles on it and now has 37,000. My only complaint is the bumpy ride due to the low profile tires. I was thinking about replacing the 20 inch wheels with 19 inch wheels, and standard rather than low profile tires. Has anyone done this? If so, what has your experience been with the change?
Newbie
Joined: Dec 2015
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From: Bay Area, CA
2019 E53 amg
I know several folks that have had serious issues with Audis. One, who has the original Etron, has had nothing but trouble with it. Audi has not even bothered to try to fix it. So you never know. I've owned exactly one BMW in my life. Maintenance on it cost me more than the maintenance on all of the other cars I've owned put together. Right now, we're on our 9th Mercedes. My wife has the small SUV CLE 350e and I now drive a 2019 E53. We never had a serious problem with any of the 9 cars we've owned .
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I am S.O.L...... it happened again today. My MBUX is "no bueno". While I do not entirely disagree with you, I do not think we should count on luck as much as we have to for such a prestigious brand.
There are some brands and cars you know you should buy a second vehicle because the car will spend 50% on the shop.
But a Mercedes-Benz should be more reliable.
There are some brands and cars you know you should buy a second vehicle because the car will spend 50% on the shop.
But a Mercedes-Benz should be more reliable.
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From: Cape Cod
E450 wagon, C43 AMG Cpe, GLE AMG 63S
I guess the trick is to get lucky. I purchased a 2019 E53 AMG, and so far, no serious problems. The car had around 17,000 miles on it and now has 37,000. My only complaint is the bumpy ride due to the low profile tires. I was thinking about replacing the 20 inch wheels with 19 inch wheels, and standard rather than low profile tires. Has anyone done this? If so, what has your experience been with the change?
Newbie
Joined: Dec 2015
Posts: 7
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From: Bay Area, CA
2019 E53 amg
You are probably running on run-flats. Change to regular tires and put a MB repair kit in the trunk. There will be a night and day difference in ride quality, noise and handling. Less expensive than going to new wheels and tires. The difference in sidewalls between 19" and 20" is not that meaningful. I'm speaking from experience.
Aside from riding stiff, the low profile tires are very susceptible to potholes. I lost both a wheel and a tire hitting an invisible pothole at highway speeds. Also, I have to say, I'm nervous about not having run flat tires with no spare in the trunk. I have had tires torn up when hitting road debris. I'm curious to know if anyone else has worked through this issue.
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.
You can check the possibilities at wheel-size.com.
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MB E53
Irreconcilable differences?
I'm considering ending my relationship with Mercedes-Benz.
My E car has persistent electrical issues, particularly with the MBUX shutting down unexpectedly, despite multiple visits to the shop.
I submitted a formal complaint to corporate, only to receive a generic response promising attention but no follow-up.
Mercedes's lack of support and accountability, along with the ongoing problems with my vehicle, make me question whether it’s time to move on.
My E car has persistent electrical issues, particularly with the MBUX shutting down unexpectedly, despite multiple visits to the shop.
I submitted a formal complaint to corporate, only to receive a generic response promising attention but no follow-up.
Mercedes's lack of support and accountability, along with the ongoing problems with my vehicle, make me question whether it’s time to move on.
