Some early production W214's did not come with homelink. You can easily tell if you have three buttons at the bottom of your rear view mirror. If your sticker has a homelink credit, you likely do not have it.

Yes, my bad -- I thought the car's voice command system was tied into Homelink. Silly me for not realizing this would prevent MB from selling a subscription service to do this. Thanks for the explanation -- even more reason to stick with my buttons.

I see. Yeah, that would prevent going the easy route. Strange omission, though, because I was under the impression that Homelink was a port installed option, not factory installed, but I suppose if there was a shortage, the VPC may have just released the cars w/o installing Homelink. When I did European Delivery and picked my car up at the factory in Germany, it did not have the Homelink buttons. Then once it arrived in the USA and I took the second delivery at the dealership, it had the Homelink buttons, so they were clearly installed at the port. If that's still the case, then the dealership should be able to retrofit Homelink, since it's installed post-production anyway. Worth an inquiry.

Interesting to note that Tesla dropped standard Homelink several years ago in favor of MyQ. You can still get Homelink, but it costs extra. Not sure if MyQ is included in the standard subscription or if you have to pay for the premium subscription or whatever they call it now. MyQ and smart garage door openers in general is a nice complementary feature to Homelink, but it shouldn't be the primary way to open one's garage since it depends on a working Internet connection. If your Internet connection is down, MyQ can't open the garage door. Homelink being a point-to-point solution always works, except during a power outage I suppose, but at least here in California, new GDOs must have battery backup. My house was built before this requirement, so I currently don't have battery backup and had to pry the garage door open manually a few times over the years.

for troubleshooting I eliminated the wifes phone from the equation. With my phone sync'd up and my voice command the process works. With my wife sitting next to me using my setup (my phone connected), when she barks the command it doesnt work. The car should work with male/female voices alike and I really dont think we are talking about voice recognition here so its pretty bizarre. Couple this with when I remove my phone from the equation and connect my wife's phone. It works fine with my voice but not hers. BTW she uses my mercedes for other car functions and it works fine

Have you tried it with her sitting in the driver's seat? It may sound silly, but the latest voice recognition is able to focus on each seat and interpret voice commands in the context of who is speaking. So a passenger can use Hey Mercedes to turn on their seat heater for example by just saying Hey Mercedes, turn on my seat heater and it knows who is speaking and turns it on for the correct seat. It may not listen for garage door commands from the passenger, since that's generally something the driver does and not somebody else in the car.

Most reliable point-to-point door opener system was me at 12 years old when my dad would order me out of the car to open and close the garage door. Power failures never factored into the efficacy of this method (lol).

Maybe the OP could sit in the passenger seat and give the command to see if it’s location dependent.

I linked the MYQ app to Mercedes Me, says it is connected but does nothing when I say Mercedes Open Garage Door. Any suggestions. I normally would just press the button, but had right shoulder surgery and can't raise my right arm for another 2 months. Any suggestions besides reaching over with left hand or use the MyQ app.

Keep the garage remote in the driver's door storage cubby for the next two months where you can easily reach it with your left hand.

I attached a Meross wifi unit (available on Amazon for less than $100) to my garage door openers. While it doesn't work with Hey Mercedes, it does just fine with Hey Siri! So I just say, "Hey Siri, open garage door 1," though I usually use the rear view mirror button. The use of Siri is usually if I'm getting dropped off or if I am otherwise not in the car or in a loaner or whatever.

I actually have both MyQ and Meross. MyQ refuses to integrate with the big smart home platforms. It used to be possible to integrate MyQ with Apple Homekit with the help of the open source Homebridge project, but MyQ is now actively blocking unsanctioned third-party access to their API. For a while they sold a Homekit bridge which was a pain to set up and wasn't very stable, and it got discontinued eventually. So I added Meross for the Homekit integration and kept MyQ primarily for Amazon Key In-Garage Delivery and as a backup. Meross works great, much better than the Homebridge/MyQ integration ever did.

That's a shame they are doing that. They want to force people to use their entire ecosystem rather than to play nice with others. This is why I use a custom solution that works with any door opener.