“Hey Mercedes, open garage door”
MBWorld Fanatic!
Joined: Aug 2014
Posts: 1,912
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From: Tennessee
W214 E450
I configured this on the car because I was under the impression based on my car sticker that the car didn’t have homelink. There was I line item that said minus homelink. I assumed they had a supply chain problem and built the car without this feature. Seems that everyone here has that feature so I will try to program it when I get the chance, definitely would’ve saved me some time
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Joined: Oct 2019
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From: Colorado
G550
I hear you, although voice recognition systems work quite well for me. I'd say 90% or higher success rate and I continue to be amazed by how well the one in my car works despite all the road noise, engine and exhaust roar that my AMG produces. Having said that, OP's issue is not a voice recognition issue. "Hey Mercedes, open the garage door" does not use the car's Homelink. Did you think it does? It's a completely separate feature and uses MyQ. Therefore this feature has to be discussed and understood in the context of smart home tech. As I said in my first post, for it to work, your MyQ account has to be properly linked to your Mercedes me account and you have to have the Mercedes app on your phone. The error message that OP's wife is getting is not that it doesn't understand her, but that it can't connect to the app to find the MyQ information. My guess is that his wife doesn't have her own Mercedes me account that is linked to his Mercedes me account in the Manage Users section in the app, so when she's trying to use it, it doesn't find the necessary MyQ information. She needs the Mercedes app on her phone with her own personal Mercedes me account. Then he as the primary driver needs to link her Mercedes me account to his, so that the car finds the MyQ information when she's trying to use this feature. As said, it's a lot of hoops and configuration to go through for something that's a simple button press to accomplish the same thing.
Out Of Control!!
Joined: Nov 2018
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From: San Francisco Bay Area
2019 C63CS
I configured this on the car because I was under the impression based on my car sticker that the car didn’t have homelink. There was I line item that said minus homelink. I assumed they had a supply chain problem and built the car without this feature. Seems that everyone here has that feature so I will try to program it when I get the chance, definitely would’ve saved me some time
Interesting to note that Tesla dropped standard Homelink several years ago in favor of MyQ. You can still get Homelink, but it costs extra. Not sure if MyQ is included in the standard subscription or if you have to pay for the premium subscription or whatever they call it now. MyQ and smart garage door openers in general is a nice complementary feature to Homelink, but it shouldn't be the primary way to open one's garage since it depends on a working Internet connection. If your Internet connection is down, MyQ can't open the garage door. Homelink being a point-to-point solution always works, except during a power outage I suppose, but at least here in California, new GDOs must have battery backup. My house was built before this requirement, so I currently don't have battery backup and had to pry the garage door open manually a few times over the years.
Last edited by superswiss; Mar 19, 2025 at 09:30 AM.
Thread Starter
Junior Member
Joined: Feb 2025
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W214
for troubleshooting I eliminated the wifes phone from the equation. With my phone sync'd up and my voice command the process works. With my wife sitting next to me using my setup (my phone connected), when she barks the command it doesnt work. The car should work with male/female voices alike and I really dont think we are talking about voice recognition here so its pretty bizarre. Couple this with when I remove my phone from the equation and connect my wife's phone. It works fine with my voice but not hers. BTW she uses my mercedes for other car functions and it works fine
Out Of Control!!
Joined: Nov 2018
Posts: 11,430
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From: San Francisco Bay Area
2019 C63CS
for troubleshooting I eliminated the wifes phone from the equation. With my phone sync'd up and my voice command the process works. With my wife sitting next to me using my setup (my phone connected), when she barks the command it doesnt work. The car should work with male/female voices alike and I really dont think we are talking about voice recognition here so its pretty bizarre. Couple this with when I remove my phone from the equation and connect my wife's phone. It works fine with my voice but not hers. BTW she uses my mercedes for other car functions and it works fine
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Joined: Oct 2019
Posts: 5,153
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From: Colorado
G550
Interesting to note that Tesla dropped standard Homelink several years ago in favor of MyQ. You can still get Homelink, but it costs extra. Not sure if MyQ is included in the standard subscription or if you have to pay for the premium subscription or whatever they call it now. MyQ and smart garage door openers in general is a nice complementary feature to Homelink, but it shouldn't be the primary way to open one's garage since it depends on a working Internet connection. If your Internet connection is down, MyQ can't open the garage door. Homelink being a point-to-point solution always works, except during a power outage I suppose, but at least here in California, new GDOs must have battery backup. My house was built before this requirement, so I currently don't have battery backup and had to pry the garage door open manually a few times over the years.
Senior Member
Joined: Jun 2024
Posts: 485
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From: DFW Texas
GL450, E450, Porsche 718 GTS
Have you tried it with her sitting in the driver's seat? It may sound silly, but the latest voice recognition is able to focus on each seat and interpret voice commands in the context of who is speaking. So a passenger can use Hey Mercedes to turn on their seat heater for example by just saying Hey Mercedes, turn on my seat heater and it knows who is speaking and turns it on for the correct seat. It may not listen for garage door commands from the passenger, since that's generally something the driver does and not somebody else in the car.
Member
Joined: Nov 2012
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From: New York
2025 E450 Sedan: 2019 E450 Coupe
I linked the MYQ app to Mercedes Me, says it is connected but does nothing when I say Mercedes Open Garage Door. Any suggestions. I normally would just press the button, but had right shoulder surgery and can't raise my right arm for another 2 months. Any suggestions besides reaching over with left hand or use the MyQ app.
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MBWorld Fanatic!
Joined: May 2005
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From: Philadelphia, PA (USA)
2025 E53 Hybrid
I linked the MYQ app to Mercedes Me, says it is connected but does nothing when I say Mercedes Open Garage Door. Any suggestions. I normally would just press the button, but had right shoulder surgery and can't raise my right arm for another 2 months. Any suggestions besides reaching over with left hand or use the MyQ app.
Senior Member
Joined: Jan 2021
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From: The Middle of the Fairway
2025 E450 All Terrain Wagon, Nautical Blue Metallic, Macchiato Beige/Black Interior
I attached a Meross wifi unit (available on Amazon for less than $100) to my garage door openers. While it doesn't work with Hey Mercedes, it does just fine with Hey Siri! So I just say, "Hey Siri, open garage door 1," though I usually use the rear view mirror button. The use of Siri is usually if I'm getting dropped off or if I am otherwise not in the car or in a loaner or whatever.
Last edited by beechcamp; Mar 20, 2025 at 10:16 AM.
Out Of Control!!
Joined: Nov 2018
Posts: 11,430
Likes: 5,336
From: San Francisco Bay Area
2019 C63CS
I attached a Meross wifi unit (available on Amazon for less than $100) to my garage door openers. While it doesn't't work with Hey Mercedes, it does just fine with Hey Siri! So I just say, "Hey Siri, open garage door 1," though I usually use the rear view mirror button. The use of Siri is usually if I'm getting dropped off or if I am otherwise not in the car or in a loaner or whatever.
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Joined: Aug 2014
Posts: 1,912
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From: Tennessee
W214 E450
I actually have both MyQ and Meross. MyQ refuses to integrate with the big smart home platforms. It used to be possible to integrate MyQ with Apple Homekit with the help of the open source Homebridge project, but MyQ is now actively blocking unsanctioned third-party access to their API. For a while they sold a Homekit bridge which was a pain to set up and wasn't very stable, and it got discontinued eventually. So I added Meross for the Homekit integration and kept MyQ primarily for Amazon Key In-Garage Delivery and as a backup. Meross works great, much better than the Homebridge/MyQ integration ever did.
