Sensor warranty voided after replacing the windshield somewhere else?
Thread Starter
Member
Joined: Aug 2024
Posts: 177
Likes: 10
From: Long Island, NY
2024 E450
Sensor warranty voided after replacing the windshield somewhere else?
I had the windshield replaced at a local Safelite site, appointed by my insurance company. They were unable to calibrate the sensors after the replacement, so I brought the car to the dealership. Then I was told they couldn't do that because the rain sensor failed to communicate, very likely broken when the windshield was replaced, and the warranty for the sensor was voided because someone else touched (unplugged and re-plugged) it.
I did notice the rain sensing windshield blades work after the windshield was replaced, but I was told that didn't mean the sensor was in good condition. So it could have become faulty at any point, but I can't prove it wasn't damaged by Safelite.
So I'm stuck. Safelite doesn't agree it's their fault. Warranty of the sensor was voided, which would cost about $500 to replace it. Is that how warranty works? Sounds like we fuel the car or change engine oil by ourselves and that voids engine warranty. What worried me more is that, did void all the sensor warranty?
Any suggestions?
I did notice the rain sensing windshield blades work after the windshield was replaced, but I was told that didn't mean the sensor was in good condition. So it could have become faulty at any point, but I can't prove it wasn't damaged by Safelite.
So I'm stuck. Safelite doesn't agree it's their fault. Warranty of the sensor was voided, which would cost about $500 to replace it. Is that how warranty works? Sounds like we fuel the car or change engine oil by ourselves and that voids engine warranty. What worried me more is that, did void all the sensor warranty?
Any suggestions?
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,359
Likes: 1,096
.
Sorry to hear about your experience. I've had good and bad experiences with Safelite. Safelite hires local labor to do the actual work. IMO there isn't any quality control. I've had 2 replacements on MB cars. One time the replacement was an MB windshield. The other time the windshield was (and is) a Chinese knock off that was apparent by just looking at the glass. Safelite supplied both windshields. My insurance company was no help. They said the part was functional and the policy states that replacement parts do not have to be OEM.
MBWorld Fanatic!
Joined: Aug 2014
Posts: 1,907
Likes: 665
From: Tennessee
W214 E450
I had the windshield replaced at a local Safelite site, appointed by my insurance company. They were unable to calibrate the sensors after the replacement, so I brought the car to the dealership. Then I was told they couldn't do that because the rain sensor failed to communicate, very likely broken when the windshield was replaced, and the warranty for the sensor was voided because someone else touched (unplugged and re-plugged) it.
I did notice the rain sensing windshield blades work after the windshield was replaced, but I was told that didn't mean the sensor was in good condition. So it could have become faulty at any point, but I can't prove it wasn't damaged by Safelite.
So I'm stuck. Safelite doesn't agree it's their fault. Warranty of the sensor was voided, which would cost about $500 to replace it. Is that how warranty works? Sounds like we fuel the car or change engine oil by ourselves and that voids engine warranty. What worried me more is that, did void all the sensor warranty?
Any suggestions?
I did notice the rain sensing windshield blades work after the windshield was replaced, but I was told that didn't mean the sensor was in good condition. So it could have become faulty at any point, but I can't prove it wasn't damaged by Safelite.
So I'm stuck. Safelite doesn't agree it's their fault. Warranty of the sensor was voided, which would cost about $500 to replace it. Is that how warranty works? Sounds like we fuel the car or change engine oil by ourselves and that voids engine warranty. What worried me more is that, did void all the sensor warranty?
Any suggestions?
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,359
Likes: 1,096
.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,048
Likes: 905
From: Long Island, NY
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
I had the windshield replaced at a local Safelite site, appointed by my insurance company. They were unable to calibrate the sensors after the replacement, so I brought the car to the dealership. Then I was told they couldn't do that because the rain sensor failed to communicate, very likely broken when the windshield was replaced, and the warranty for the sensor was voided because someone else touched (unplugged and re-plugged) it.
I did notice the rain sensing windshield blades work after the windshield was replaced, but I was told that didn't mean the sensor was in good condition. So it could have become faulty at any point, but I can't prove it wasn't damaged by Safelite.
So I'm stuck. Safelite doesn't agree it's their fault. Warranty of the sensor was voided, which would cost about $500 to replace it. Is that how warranty works? Sounds like we fuel the car or change engine oil by ourselves and that voids engine warranty. What worried me more is that, did void all the sensor warranty?
Any suggestions?
I did notice the rain sensing windshield blades work after the windshield was replaced, but I was told that didn't mean the sensor was in good condition. So it could have become faulty at any point, but I can't prove it wasn't damaged by Safelite.
So I'm stuck. Safelite doesn't agree it's their fault. Warranty of the sensor was voided, which would cost about $500 to replace it. Is that how warranty works? Sounds like we fuel the car or change engine oil by ourselves and that voids engine warranty. What worried me more is that, did void all the sensor warranty?
Any suggestions?
Member
Joined: Jan 2020
Posts: 96
Likes: 41
E450 Wagon, GLC300, E550
Do these windshields have the heat and sound absorbing glass? I assume that Safelite and other windshield replacement services do not carry those. Wondering if anyone has needed to replace a sound absorbing windshield and what it costs compared to a standard MB windshield. I made sure that my new insurance policy covers OEM parts for all repairs, but will have to check if that includes glass coverage. I also wonder if MB dealerships stock them or if I would have a long wait for one to ship to the US.
Thanks!
Thanks!
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,359
Likes: 1,096
.
Do these windshields have the heat and sound absorbing glass? I assume that Safelite and other windshield replacement services do not carry those. Wondering if anyone has needed to replace a sound absorbing windshield and what it costs compared to a standard MB windshield. I made sure that my new insurance policy covers OEM parts for all repairs, but will have to check if that includes glass coverage. I also wonder if MB dealerships stock them or if I would have a long wait for one to ship to the US.
Thanks!
Thanks!
Trending Topics
MBWorld Fanatic!
Joined: Jul 2004
Posts: 1,283
Likes: 395
I had the windshield replaced at a local Safelite site, appointed by my insurance company. They were unable to calibrate the sensors after the replacement, so I brought the car to the dealership. Then I was told they couldn't do that because the rain sensor failed to communicate, very likely broken when the windshield was replaced, and the warranty for the sensor was voided because someone else touched (unplugged and re-plugged) it.
I did notice the rain sensing windshield blades work after the windshield was replaced, but I was told that didn't mean the sensor was in good condition. So it could have become faulty at any point, but I can't prove it wasn't damaged by Safelite.
So I'm stuck. Safelite doesn't agree it's their fault. Warranty of the sensor was voided, which would cost about $500 to replace it. Is that how warranty works? Sounds like we fuel the car or change engine oil by ourselves and that voids engine warranty. What worried me more is that, did void all the sensor warranty?
Any suggestions?
I did notice the rain sensing windshield blades work after the windshield was replaced, but I was told that didn't mean the sensor was in good condition. So it could have become faulty at any point, but I can't prove it wasn't damaged by Safelite.
So I'm stuck. Safelite doesn't agree it's their fault. Warranty of the sensor was voided, which would cost about $500 to replace it. Is that how warranty works? Sounds like we fuel the car or change engine oil by ourselves and that voids engine warranty. What worried me more is that, did void all the sensor warranty?
Any suggestions?
If it was an out of pocket situation, I would put pressure on Safelite. They do not want social media posts about customers having to go to the dealer to finish their job at great expense.
Safelite carries the heat and sound absorbing glass, but one must request and verify what they are installing. They tried to install a plain one on my MB. Sending them back to get the correct replacement took an additional day because they were doing the replacement in my driveway.
Last edited by Alan Smithee; Oct 9, 2025 at 01:26 PM.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,359
Likes: 1,096
.
Thread Starter
Member
Joined: Aug 2024
Posts: 177
Likes: 10
From: Long Island, NY
2024 E450
Sorry to hear about your experience. I've had good and bad experiences with Safelite. Safelite hires local labor to do the actual work. IMO there isn't any quality control. I've had 2 replacements on MB cars. One time the replacement was an MB windshield. The other time the windshield was (and is) a Chinese knock off that was apparent by just looking at the glass. Safelite supplied both windshields. My insurance company was no help. They said the part was functional and the policy states that replacement parts do not have to be OEM.
Windshield wise, I found MB glass has very poor quality, or at least, very bad quality control. The original one on my car, the first one they replaced with, the second one which is now on my car, and the one on the rental car (a 2025 C300), all have ripples here and there. I haven't seen such glass on any of other cars I've been in.
Thread Starter
Member
Joined: Aug 2024
Posts: 177
Likes: 10
From: Long Island, NY
2024 E450
Thread Starter
Member
Joined: Aug 2024
Posts: 177
Likes: 10
From: Long Island, NY
2024 E450
Just had the windshield on my 2019 E450 replaced by Safelite: My insurance, State Farm would not pay for OEM - I really tried and failed. I decided that I would pay the extra with tax $296. Safelite then did all the calibration and I a certificate of calibration. So far, 30 days later everything works as before: Very happy with my local Safelite dealer/installer: Had an appointment, arrived on time, was taken in and job promised in 4 hours. Was finished in 2 1/2 hours.
Thread Starter
Member
Joined: Aug 2024
Posts: 177
Likes: 10
From: Long Island, NY
2024 E450
Do these windshields have the heat and sound absorbing glass? I assume that Safelite and other windshield replacement services do not carry those. Wondering if anyone has needed to replace a sound absorbing windshield and what it costs compared to a standard MB windshield. I made sure that my new insurance policy covers OEM parts for all repairs, but will have to check if that includes glass coverage. I also wonder if MB dealerships stock them or if I would have a long wait for one to ship to the US.
Thanks!
Thanks!
