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So I picked up my E 53 wagon yesterday and everything is beautiful. One thing is that I cannot get the car to login and sync with my Mercedes Me. The car shows up and is controllable from the app on my iPhone no problem. The issue is the car does not show that it is logged in to use digital extras and such. I called the support line and they tell me that there is some sort of server upgrade going on and that it likely will not work until mid October or early November. Does this sound right? Thanks so much.
Last edited by E53DadWagon; Oct 11, 2025 at 06:23 PM.
I can only guess that because it is a new model for the US market, the Mercedes me backend has not been updated fully to support it/identify it. The Mercedes me infrastructure for the US and Canada markets is completely separate from the rest of the world, which has had this model available for some time now.
X253 GLC3004M, 222 S400, Ferrari Roma, Tesla Model S
Mine was set up and working - the dealer managed to add the car to my account and I have full access and a profile set up. Maybe try and remove and have them add the car back to the app?
I am having the same issue. Full functionality in the app but when I scan the QR code in the car it gave me error message in the app. I was able to add digital key though.
I am having the same issue. Full functionality in the app but when I scan the QR code in the car it gave me error message in the app. I was able to add digital key though.
Weird.
EXACT same for me. Digital key does work. Profiles not at all. I have called support many many times. They have escalated for whatever that is worth.
Did it just work out by itself or were you able to scan the QR code to make it work? Curious as mine is still not working…
it’s weird. I’m not really sure. I scanned the QR code (after having done so for days probably a hundred times) and on Tuesday it just worked - but I still got the error message on the phone and the it immediately worked after that. Good luck - I think it’s just buggy and eventually sorts itself out.
it’s weird. I’m not really sure. I scanned the QR code (after having done so for days probably a hundred times) and on Tuesday it just worked - but I still got the error message on the phone and the it immediately worked after that. Good luck - I think it’s just buggy and eventually sorts itself out.
Thanks - I will try again (and again) in the next few days...
I finally got it to work. Had to delete the car from my account and app and then scan the QR code to re-add it. Then it worked smoothly.
Funny thing is, when I talked to MB CS, the rep told me it’s because the drive profile function is being sunsetted. I guess they really don’t know what they are doing LOL
I finally got it to work. Had to delete the car from my account and app and then scan the QR code to re-add it. Then it worked smoothly.
Funny thing is, when I talked to MB CS, the rep told me it’s because the drive profile function is being sunsetted. I guess they really don’t know what they are doing LOL
they told me that one of the many times I called in. I think that is wholly and completely unrelated and has to do with some prior version of personalization that was retired years ago. In my experience, the support on the phone was beyond useless.
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