Frustrating dealer service experience
Super Member
Joined: Jul 2017
Posts: 698
Likes: 154
From: Teaneck, NJ
2023 EQB300
EQB300 needs service A. Spoke with 2 dealers in North Jersey who claim to offer express service. One said they do not offer express service for EQB, EQE or EQS and the other said they offer express service only by appointment with the next appointment in something like 2 weeks. My dealer is about 35 minutes away in NY (I avoid buying cars in NJ due to exhorbitant doc fees which are capped at $175 in NY). Spoke with my service advisor who asked when I wanted to come in. Gave him a day and a time range and said sure-- they will do it in an hour. BTW, I have had similar sales experiences with these particular NJ dealers.
Member
Joined: Oct 2004
Posts: 77
Likes: 7
23 MB EQE SUV/01 MB E240/10 Infiniti EX/15 Lexus LX 570/02 Honda Odyssey/98 Honda Accord/94 GSR
If the service you received is legit and failed to provide 'quality' service, keep an eye out for the survey. Those service guys need all 10s (nothing lower than a 9) to get their 'bonuses'.
Newbie
Joined: Jan 2025
Posts: 4
Likes: 0
I have had my EQB 350 for a little over a year and have about 7k miles on it. The only problem I’ve had is the coolant issue which was resolved with the red vent cap. I love the car but had an issue at the one year service.
