Frustrating dealer service experience
Thread Starter
Newbie
Joined: Apr 2024
Posts: 4
Likes: 0
From: Northborough,MA
EQB 350
Frustrating dealer service experience
I have had my EQB 350 for a little over a year and have about 7k miles on it. The only problem I’ve had is the coolant issue which was resolved with the red vent cap. I love the car but had an issue at the one year service.
My wife brought the vehicle into the dealership because I was recovering from a foot surgery. They told her it would be about 30 minutes for service so she decided to wait. It took about 3 hours and they rotated the tires and did a few software updates.
I went back to the dealership today because they did not reset the service message. It was showing that service A was required. I found out that they had never performed the service because the service manager claimed that EV’s don’t require a one year service. On the MB website it lists what is covered for service A and B as well as the one year EV service. I spent about 30 minutes waiting for them to reset the reminder but had to leave for an appointment. I was able to reset the service reminder thanks to a YouTube video.
My question is has anyone else had a similar issue with the one year service? It looks like the brake flush and air filters are the most important items in the service. I plan on talking to the service manager on Monday but so far have not been impressed with the service department.
My wife brought the vehicle into the dealership because I was recovering from a foot surgery. They told her it would be about 30 minutes for service so she decided to wait. It took about 3 hours and they rotated the tires and did a few software updates.
I went back to the dealership today because they did not reset the service message. It was showing that service A was required. I found out that they had never performed the service because the service manager claimed that EV’s don’t require a one year service. On the MB website it lists what is covered for service A and B as well as the one year EV service. I spent about 30 minutes waiting for them to reset the reminder but had to leave for an appointment. I was able to reset the service reminder thanks to a YouTube video.
My question is has anyone else had a similar issue with the one year service? It looks like the brake flush and air filters are the most important items in the service. I plan on talking to the service manager on Monday but so far have not been impressed with the service department.
MBWorld Fanatic!
Joined: Oct 2021
Posts: 1,201
Likes: 640
From: Iowa
2008 CL550, 2022 EQB 300, 2023 EQS 450 4Matic
I have had my EQB 350 for a little over a year and have about 7k miles on it. The only problem I’ve had is the coolant issue which was resolved with the red vent cap. I love the car but had an issue at the one year service.
My wife brought the vehicle into the dealership because I was recovering from a foot surgery. They told her it would be about 30 minutes for service so she decided to wait. It took about 3 hours and they rotated the tires and did a few software updates.
I went back to the dealership today because they did not reset the service message. It was showing that service A was required. I found out that they had never performed the service because the service manager claimed that EV’s don’t require a one year service. On the MB website it lists what is covered for service A and B as well as the one year EV service. I spent about 30 minutes waiting for them to reset the reminder but had to leave for an appointment. I was able to reset the service reminder thanks to a YouTube video.
My question is has anyone else had a similar issue with the one year service? It looks like the brake flush and air filters are the most important items in the service. I plan on talking to the service manager on Monday but so far have not been impressed with the service department.
My wife brought the vehicle into the dealership because I was recovering from a foot surgery. They told her it would be about 30 minutes for service so she decided to wait. It took about 3 hours and they rotated the tires and did a few software updates.
I went back to the dealership today because they did not reset the service message. It was showing that service A was required. I found out that they had never performed the service because the service manager claimed that EV’s don’t require a one year service. On the MB website it lists what is covered for service A and B as well as the one year EV service. I spent about 30 minutes waiting for them to reset the reminder but had to leave for an appointment. I was able to reset the service reminder thanks to a YouTube video.
My question is has anyone else had a similar issue with the one year service? It looks like the brake flush and air filters are the most important items in the service. I plan on talking to the service manager on Monday but so far have not been impressed with the service department.
Newbie
Joined: Oct 2010
Posts: 6
Likes: 2
From: Overland Park, KS
2018 GLC 43, 2011 ML350
Great service from my MB dealer Mercedes Benz of Kansas City
Sorry you had a bad experience. I'll just say that, while expensive, I've had GREAT service from Mercedes-Benz of Kansas City MB-KC.com. Communication, service, speed... all good.
Trending Topics
Super Member
Joined: Mar 2021
Posts: 509
Likes: 217
From: Beech Mountain, NC
E63s SL550 GL450
MB World Stories
The Best of Mercedes & AMG
New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know
Verdad Gallardo
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
MBWorld Fanatic!
Joined: Feb 2010
Posts: 5,653
Likes: 484
2012 C63;1971 280SE 3.5(Sold);2023 EQS 450 SUV 4 Matic (Wife's)
Member
Joined: Apr 2023
Posts: 83
Likes: 20
EQB 300
Mine just went in today for its A (first) service, with around 9K on the odo. Only part getting replaced is the AC Fine Dust Filter (Part no. A2478307203). Rest just mandatory checks and Hydraulic lines and Coolant bleed. Was a little surprised by the estimate of charges, maybe its standard fare for a Mercedes. They are keeping it for 2 days - not sure why they need so much time.
Last edited by EQBFan; Apr 15, 2024 at 05:18 AM.
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,917
From: on my way
2012 CLS63
Mine just went in today for its A (first) service, with around 9K on the odo. Only part getting replaced is the AC Fine Dust Filter (Part no. A2478307203). Rest just mandatory checks and Hydraulic lines and Coolant bleed. Was a little surprised by the estimate of charges, maybe its standard fare for a Mercedes. They are keeping it for 2 days - not sure why they need so much time.
GL to ya
Thread Starter
Newbie
Joined: Apr 2024
Posts: 4
Likes: 0
From: Northborough,MA
EQB 350
Mine just went in today for its A (first) service, with around 9K on the odo. Only part getting replaced is the AC Fine Dust Filter (Part no. A2478307203). Rest just mandatory checks and Hydraulic lines and Coolant bleed. Was a little surprised by the estimate of charges, maybe its standard fare for a Mercedes. They are keeping it for 2 days - not sure why they need so much time.
MBWorld Fanatic!
Joined: Oct 2019
Posts: 5,191
Likes: 1,782
From: Colorado
G550
MBWorld Fanatic!
Joined: Sep 2018
Posts: 3,252
Likes: 936
From: New Orleans Area
2015 E400 Sedan
a few of my local MB dealers have this EXPRESS SERVICE to get you in and out without appt.
Find a Mercedes-Benz Dealer w/express service | Mercedes-Benz USA (mbusa.com)
Express Service
Available with or without an appointment, Express Service is dedicated vehicle care in about 60 minutes or less. With two diagnostic technicians working on your Mercedes-Benz using the latest tools and tests, it’s a comprehensive and complete way to get thorough service – in less time than you think. Services Offered in Mercedes-Benz Express Service include:- Service A/B
- Air/Cabin Filter Replacement
- Wiper Blade Replacement
- Tire Rotation and Replacement
- Battery Replacement
- Brake Pads/Rotors Replacement
- Warranty and Recall Work
- AMG 2,000 Mile Break-In Service
Find a Mercedes-Benz Dealer w/express service | Mercedes-Benz USA (mbusa.com)
MBWorld Fanatic!
Joined: Oct 2019
Posts: 5,191
Likes: 1,782
From: Colorado
G550
a few of my local MB dealers have this EXPRESS SERVICE to get you in and out without appt.
Find a Mercedes-Benz Dealer w/express service | Mercedes-Benz USA (mbusa.com)
Express Service
Available with or without an appointment, Express Service is dedicated vehicle care in about 60 minutes or less. With two diagnostic technicians working on your Mercedes-Benz using the latest tools and tests, it’s a comprehensive and complete way to get thorough service – in less time than you think. Services Offered in Mercedes-Benz Express Service include:- Service A/B
- Air/Cabin Filter Replacement
- Wiper Blade Replacement
- Tire Rotation and Replacement
- Battery Replacement
- Brake Pads/Rotors Replacement
- Warranty and Recall Work
- AMG 2,000 Mile Break-In Service
Find a Mercedes-Benz Dealer w/express service | Mercedes-Benz USA (mbusa.com)
Member
Joined: Apr 2023
Posts: 83
Likes: 20
EQB 300
The equivalent of approximately USD 350.
I was expecting that they would be topping off the battery coolant during this service but they did not touch that. According to them, Mercedes Benz HQ has advised that coolant topping is not part of Service A and needs to be only performed if an error shows up on the dashboard. Am traveling currently but shall post pics of the coolant levels in the two reservoirs when I am back.
I was expecting that they would be topping off the battery coolant during this service but they did not touch that. According to them, Mercedes Benz HQ has advised that coolant topping is not part of Service A and needs to be only performed if an error shows up on the dashboard. Am traveling currently but shall post pics of the coolant levels in the two reservoirs when I am back.
MBWorld Fanatic!
Joined: Oct 2019
Posts: 5,191
Likes: 1,782
From: Colorado
G550
When dealers are calling MB HQ for advice on fluid levels, periodic maintenance has plunged to a new all time low. Are we talking about maybe 50 cents worth of coolant and 3 minutes of time?
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,917
From: on my way
2012 CLS63
MBWorld Fanatic!
Joined: Oct 2021
Posts: 1,201
Likes: 640
From: Iowa
2008 CL550, 2022 EQB 300, 2023 EQS 450 4Matic
For sure...not rocket science for a dealer to top off a fluid level. It is hard to imagine something more routine. And what is up with the mess around the cap? Unlikely being new, but could it be a bad cap leaking fluid out, or just a clumsy fill?
Member
Joined: Apr 2023
Posts: 83
Likes: 20
EQB 300
Junior Member
Joined: Sep 2023
Posts: 49
Likes: 5
From: Fort Lauderdale
2023 EQE 350+ SUV
MB Service in South Florida Sucks the big one.
I agree on all the notes above. I have now driving Mercedes for 5 years coming from VW. Compare to VW Service, MB is far behind today’s technology. Your car gets video scanned at entrance of any damages at VW and the Service Attendant has a Tablet to check your appointment and is clearly technically trained to answer questions a sugesting recomended work to be done to eliminate the problem. At MB your just a Number. The attendant is taking your keys and checking your appointment on a printed paper. Not more than an Valet.
I‘m happy with the Cars, both Makes. But MB Service is not representing the Name as advertised. Had an Service A appointment at 10 am Friday. Put down as waiting customer. Sat there until after 4pm beeing told after frequent checks they working on it. After 5pm I checked again and found out all Service Personnel went home already and Service is closed. Had no car over the weekend. Had to make a big stink to get it before 8 am delivered to my house on Monday to not miss Work hours. Done just Oil change and some magic wand swapp to charge over 1000$.
Today,Friday I had an Appointment with my new EQB for 7 am. Been told Im not on the list for today but marked for Monday 7 am.
That’s it, I never going to spend my time with MB Service again. Going to a free Mechanic in my neighborhood. Cost less and is all done in 2-3 Hours.
I‘m happy with the Cars, both Makes. But MB Service is not representing the Name as advertised. Had an Service A appointment at 10 am Friday. Put down as waiting customer. Sat there until after 4pm beeing told after frequent checks they working on it. After 5pm I checked again and found out all Service Personnel went home already and Service is closed. Had no car over the weekend. Had to make a big stink to get it before 8 am delivered to my house on Monday to not miss Work hours. Done just Oil change and some magic wand swapp to charge over 1000$.
Today,Friday I had an Appointment with my new EQB for 7 am. Been told Im not on the list for today but marked for Monday 7 am.
That’s it, I never going to spend my time with MB Service again. Going to a free Mechanic in my neighborhood. Cost less and is all done in 2-3 Hours.
