View Poll Results: Satisfaction check for MB Service
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Where can I reach Headquarters for Service Complaints?
Thread Starter
Junior Member
Joined: Sep 2023
Posts: 49
Likes: 5
From: Fort Lauderdale
2023 EQE 350+ SUV
Where can I reach Headquarters for Service Complaints?
Something needs to change. I had several horrible experiences with the Service Departments here in south Florida. Something like I had to endure at a MB Service would cost heads to roll in Germany. But here its all accepted I guess.
Appointment Scheduling, Service Valet, and work Times are all over the moon. Unacceptable for Mercedes as I used to in Germany.
I would like to complain straight to Headquarters in Sandy Springs GA but find no email address for any such purpose.
I hope Your day wasn’t spoiled by MB Service today once again.
Appointment Scheduling, Service Valet, and work Times are all over the moon. Unacceptable for Mercedes as I used to in Germany.
I would like to complain straight to Headquarters in Sandy Springs GA but find no email address for any such purpose.
I hope Your day wasn’t spoiled by MB Service today once again.
MBWorld Fanatic!
Joined: Oct 2019
Posts: 5,154
Likes: 1,769
From: Colorado
G550
I experienced an unacceptable experience a couple years ago with a safety recall. Wrote a letter to the dealership GM, copied the service manager, and MBUSA's CEO, Quality VP and customer service. Still waiting for a reply.
MBWorld Fanatic!
Joined: Oct 2021
Posts: 1,194
Likes: 636
From: Iowa
2008 CL550, 2022 EQB 300, 2023 EQS 450 4Matic
Unfortunately there's no good way to make meaningful input with MB. You can go to the 'customer experience' website (or whatever it is called), and write an email. You will either get no reply back, or an email containing inane corporate speak. I emailed them a while back regarding part pricing on my 2008 CL. A door seal had increased in price from $168 to $7,000. This is not a one-off occasion--there are plenty of other parts that in a normal world would cost $200 or $500, but they are charging $15,000 for (like interior door panel). What happens is once a part becomes very low inventory (old car, stuff never to be made again), they jack up the prices to hostage release level. I emailed them and said as an owner of new and old MB, I find this distasteful to punish enthusiasts like me. The price of the door seal was obviously not rooted in reality in terms of what it costs to engineer/manufacture/distribute. The email back told me about how MB has the best parts in the world engineered by the greatest minds, and the prices reflect that. While they are not alone in giving such ridiculous answers, it is disappointing and dispiriting. Why punish those most excited about the brand who could be good ambassadors for the brand? There is no good answer other than they exist to extract the maximum amount of money out of their clients at any cost to reputation. No company seems to play the long game anymore--it's all about improving the next quarter's number. If that means providing a sad customer experience start to finish, they have apparently decided it is worth it.
