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Issues Logging in to YouTube.

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Old 11-01-2023, 07:02 PM
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Issues Logging in to YouTube.

Hello.
when I try to log into YouTube on the mbux v2.4 I get an error that my browser is insecure and won’t let me sign in.

anyone know if this is a common problem or if it’s just me?



Last edited by zanders; 11-07-2023 at 04:38 PM.
Old 11-01-2023, 07:30 PM
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Originally Posted by zanders
Hello.
when I try to log into YouTube on the mbux v2.4 I get an error that my browser is insecure and won’t let me sign in.

anyone know if this is a common problem or if it’s just me?

Use desktop mode.Also please share images and version number of your OS. Did you get the update OTA?
Old 11-03-2023, 07:30 AM
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By "Desktop Mode" do you mean go to the MBUX browser, bring up the YouTube website there and log in?
Old 11-07-2023, 04:40 PM
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Originally Posted by ScottC2
By "Desktop Mode" do you mean go to the MBUX browser, bring up the YouTube website there and log in?
does not work I tried.
I have opened a support request and sent all info on this matter. Hopefully they will come up with a solution.
after all, it’s likely just a certificate issue and should be easily fixed with a update.
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Old 11-08-2023, 08:10 AM
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Originally Posted by zanders
Hello.
when I try to log into YouTube on the mbux v2.4 I get an error that my browser is insecure and won’t let me sign in.

anyone know if this is a common problem or if it’s just me?

It's not just you, it's many of the EQE/S owners. What helped for me was to install the MBUX 2.4 and restart the whole system by pressing the on/off button for 10 sec.
Afterwards I was able to log in to YouTube.


Old 11-08-2023, 12:53 PM
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Thank you for this tip. I would like to try this.
Can you tell me:
1) Is it the on-off button for MBUX on the center console? Or is it the automobile on/off button I should hold down for 10 seconds?
2) Should I start holding the button down from when the system is already off? Or should I turn the system on and then hold the button for 10 seconds?
3) Did you lose any profiles or configuration doing this? In other words, do I risk resetting the entire MBUX system to factory?

Old 11-08-2023, 01:05 PM
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Originally Posted by ScottC2
Thank you for this tip. I would like to try this.
Can you tell me:
1) Is it the on-off button for MBUX on the center console? YES

2) Should I start holding the button down from when the system is already off? Or should I turn the system on and then hold the button for 10 seconds? Turn it on first

3) Did you lose any profiles or configuration doing this? In other words, do I risk resetting the entire MBUX system to factory?
NO, it’s a soft reset
Old 11-08-2023, 01:27 PM
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Originally Posted by zanders
does not work I tried.
I have opened a support request and sent all info on this matter. Hopefully they will come up with a solution.
after all, it’s likely just a certificate issue and should be easily fixed with a update.

Hi which support did you reach you to? Can you share how? I’d do the same least it will get us 2.4 sooner
Old 11-08-2023, 02:10 PM
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Old 11-09-2023, 06:24 AM
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Originally Posted by zanders
Hello.
when I try to log into YouTube on the mbux v2.4 I get an error that my browser is insecure and won’t let me sign in.

anyone know if this is a common problem or if it’s just me?
I have the exact same issue. Have been running MBUX 2.4 for a week.
Just tried the "10 second reset" mentioned in this thread and it obviously did a full startup after (sort of like after a Windows Ctrl-Alt-Del).
But the problem with logging into YouTube/Google persists and the apparent inability for the car to present a custom passenger display picture that has been successfully synchronized for selection.
Further to this, I still get the "headphones required" message on the passenger screen and I have read that this should have gone away with MBUX 2.4.
All of this makes me wonder if the car has, for whatever reason, still not fully adopted/implemented the 2.4 update.
Old 11-09-2023, 06:24 PM
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update:

the help above about resetting didn’t help but I actually tried making a new Google account using my work email, and not making a new Google email.

then it works so my guess is it’s some 2factor issue.
So until Mercedes-Benz can figure out how to make this work that’s at least an option. Since I have YouTube family I just added this email and it now got premium.

not a fix but a slight workaround.
/Anders
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Old 11-10-2023, 11:15 AM
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I just logged a support request for this too.
Old 12-15-2023, 02:10 PM
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Originally Posted by ScottC2
I just logged a support request for this too.
Finally got an answer back. They claim there's nothing they can do. So, I've hit a brick wall with MB support.
I will try the workaround mentioned earlier in this thread.

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