Media shortcuts disappeared?
Thread Starter
MBWorld Fanatic!
Joined: Nov 2013
Posts: 1,030
Likes: 492
From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
Media shortcuts disappeared?
Did anyone else's media/radio shortcuts disappear? Meaning, when you hit the MBUX multimedia sources button (radio), it usually takes you to an intermediate screen where it's easy to switch inputs, select favorites, etc. If you tap that screen again, it usually also then takes you to the full-screen version. When on navigation, the media button also has seek controls on it. Yesterday, those buttons disappeared on me. That usually happens if the car has just been turned on, or once in a blue moon, and then parking and restarting always solves it. However, my shortcut screen and buttons seem to be gone for good. I've even reset the entire MBUX system. When I use no profile, the media button works as expected. However, as soon as I log in with my profile, it disappears. It's pretty annoying because the shortcut screen was much easier to use quickly while driving. The larger, full-screen version requires much more pointing around. I suspect that something has glitched in my profile somehow, and I really don't want to reset everything on my profile. Any others have this issue show up?
Member
Joined: Oct 2013
Posts: 208
Likes: 57
From: NJ
EQE 500
When I got the latest MBUX version upgrade a few months ago, it cleared all of my shortcuts including non-audio related favorites. When I tried to recreate them, I found I could only add radio shortcuts but I swear I thought I had media shortcuts also.
Member
Joined: Oct 2013
Posts: 208
Likes: 57
From: NJ
EQE 500
I just took a drive and noticed you're right about the Media nugget. It seems like it's just the album cover now and seek buttons are gone. IIRC, it used to switch between Previous/Pause/Next and sometimes just Next. But now it's not showing anything at all.
In fact, the entire Zero Layer bar hasn't updated in months and still shows things like seat heating from winter even though I've been using seat ventilation.
In fact, the entire Zero Layer bar hasn't updated in months and still shows things like seat heating from winter even though I've been using seat ventilation.
Last edited by icwhatudidthere; Jun 10, 2024 at 03:06 PM.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2013
Posts: 1,030
Likes: 492
From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
Zero layer "reduced mode" media controls missing
Thanks for the feedback. MB calls the Zero Layer media window "reduced mode", and the non-zero layer, full-screen version "expanded mode." Both of my cars now only show media controls in "expanded mode". I did a full MBUX reset last night, and the controls came back until I logged in with my profile. (minus the 20 minutes I spent reconfiguring all my settings) Then poof, gone. The issue now is happening on both our EQEs. I do think it must be centrally connected to Mercedes Me Connect, because as soon as the profile loads, it breaks. Everything else is fine for me, just not the media controls, which is really annoying as the "reduced mode" is super convenient. Please everyone else that notices this, chime in. After calling in a second time, I've asked the issue to be escalated, if I can get more feedback, that would be great, and maybe they'll start looking into it.
Last edited by bytemaster0; Jun 10, 2024 at 05:07 PM.
Junior Member
Joined: Dec 2023
Posts: 47
Likes: 22
From: California, USA
2023 EQE SUV 4Matic
I noticed the media controls different on my screen too. When on the navigation screen the media box had the "next track" icon on it...which has disappeared. BUT I see the prev track and next track icons now next to the home button. Not sure if that's what you meant by the seek button.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2013
Posts: 1,030
Likes: 492
From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
I noticed the media controls different on my screen too. When on the navigation screen the media box had the "next track" icon on it...which has disappeared. BUT I see the prev track and next track icons now next to the home button. Not sure if that's what you meant by the seek button.
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Thread Starter
MBWorld Fanatic!
Joined: Nov 2013
Posts: 1,030
Likes: 492
From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
Update: The "reduced view" for zero-layer media controls and seek buttons have returned! It appears that MB realized that something was amiss. If you've started your car today and allowed your profile to sync (takes about a minute), please let me know if your controls and views for zero-layer are back.
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MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
Update: The "reduced view" for zero-layer media controls and seek buttons have returned! It appears that MB realized that something was amiss. If you've started your car today and allowed your profile to sync (takes about a minute), please let me know if your controls and views for zero-layer are back.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2013
Posts: 1,030
Likes: 492
From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
Junior Member
Joined: Dec 2023
Posts: 47
Likes: 22
From: California, USA
2023 EQE SUV 4Matic
Update: The "reduced view" for zero-layer media controls and seek buttons have returned! It appears that MB realized that something was amiss. If you've started your car today and allowed your profile to sync (takes about a minute), please let me know if your controls and views for zero-layer are back.
