Sunroof won’t fully operate
Thread Starter
Member
Joined: May 2022
Posts: 151
Likes: 48
EQS
Sunroof won’t fully operate
Happened today and I’m irked
i can open and close it but when it comes time to having the sunroof go down, it does then pops back up
to be seen by the dealer in 3 week #argh
now I can’t close my shade as it won’t deploy with the sunroof open and if it rains then I’m SOOL
i can open and close it but when it comes time to having the sunroof go down, it does then pops back up
to be seen by the dealer in 3 week #argh
now I can’t close my shade as it won’t deploy with the sunroof open and if it rains then I’m SOOL
MBWorld Fanatic!
Joined: Jan 2016
Posts: 2,336
Likes: 936
From: Brookshire, Texas & Cat Spring, Texas
2019 SL550/2023 EQS 580 SUV
That’s a crummy thing to happen. Have you had a chance to turn the SUV off, wait a while and turn back on to see if the computer resets and solves the problem?
These newer cars sometimes act like Windows 95.
These newer cars sometimes act like Windows 95.
Junior Member
Joined: Sep 2022
Posts: 63
Likes: 4
From: Santa Barbara
2017 Acura NSX
There is a way to reset the system. It is in the owner's manual and goes something like Home-Setting-System-Reset This will erase all the user provided information like phone, settings etcetera. However, it might be successful in resetting the system so that the Sunroof works correctly. Might be worth trying rather than just waiting 3 weeks. Worst case is you will need to reset everything. Best case is you re enter but also get control back on the sunroof. Perhaps verify first that the track is clean and nothing is preventing the sunroof from closing. Also verify that you are operating the control properly. No fun for sure but typical with new cars and new systems.
Junior Member
Joined: Jul 2022
Posts: 27
Likes: 17
2020 Nissan Titan
Happened today and I’m irked
i can open and close it but when it comes time to having the sunroof go down, it does then pops back up
to be seen by the dealer in 3 week #argh
now I can’t close my shade as it won’t deploy with the sunroof open and if it rains then I’m SOOL
i can open and close it but when it comes time to having the sunroof go down, it does then pops back up
to be seen by the dealer in 3 week #argh
now I can’t close my shade as it won’t deploy with the sunroof open and if it rains then I’m SOOL
Junior Member
Joined: Jan 2010
Posts: 39
Likes: 8
2010 e
I had this last week. This required a visit to the dealer. My dealers website showed 3 weeks for an appointment but I just showed up figuring it really couldn’t be driven unless there was no chance of rain and they would attend to a new model. I had it back un 3 hours but it did require the dealer visit for them to clear some error and reset the software. Working fine now - dealer said I was the 3rd person to come in with this issue so it’s not rare. I know it wasn’t obstructed since it would close fully then just pop back up. The reset sunroof instructions I. The manual didn’t work. Unfortunately, this needed a dealer visit.
Trending Topics
Junior Member
Joined: Jul 2022
Posts: 27
Likes: 17
2020 Nissan Titan
Update: Local Dealer "renormalized" my sunroof that wouldn't close all the way (would pop up in to ventilation position) only for the issue to return. They are having trouble understanding why the fix isn't saving. Argh...
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Member
Joined: Jan 2023
Posts: 178
Likes: 41
From: Irvine, CA
2023 EQS 580 4Matic SUV
Any update? I'm having the same problem with my sunroof; it would close and pop back up. i been trying to close it a few dozen times in one day with no luck. it starts happening when the battery was under 10%. since i charged it back up to 80% i was able to close it. i don't know if the battery has anything to do with it or it just coincident. I don't want to open it since it rains all week and the earlies the dealership can take a look at it is Friday.
Senior Member
Joined: Jul 2012
Posts: 411
Likes: 103
535
The owner's manual described some ways to resolve issues including resetting the sunroof. Has these been tried?
The sliding sunroof cannot be closed and you cannot see the cause.
% The term "sliding sunroof" refers to the panorama roof with power tilt/sliding panel.
If the sliding sunroof is obstructed during closing and reopens again slightly:
# Immediately after automatic reversing, swipe forwards across the control panel (/ page 104) and hold until the sliding sunroof is closed.
The sliding sunroof will be closed with increased force.
If the sliding sunroof is obstructed again and opens again slightly:
# Repeat the previous step.
The sliding sunroof will be closed again with increased force.
The sliding sunroof or the roller sunblind is not operating smoothly.
# Reset the sliding sunroof and the roller sunblind.
Resetting the sliding sunroof and the roller sunblind
# Swipe forwards across the control panel (/ page 104) and hold repeatedly until the sliding sunroof is completely closed.
# Press and hold the control panel for another second.
# Press and hold the control panel until the front roller sunblind is completely closed.
# Press and hold the control panel for another second.
# Use automatic operation to fully open and then close the sliding sunroof.
The sliding sunroof cannot be closed and you cannot see the cause.
% The term "sliding sunroof" refers to the panorama roof with power tilt/sliding panel.
If the sliding sunroof is obstructed during closing and reopens again slightly:
# Immediately after automatic reversing, swipe forwards across the control panel (/ page 104) and hold until the sliding sunroof is closed.
The sliding sunroof will be closed with increased force.
If the sliding sunroof is obstructed again and opens again slightly:
# Repeat the previous step.
The sliding sunroof will be closed again with increased force.
The sliding sunroof or the roller sunblind is not operating smoothly.
# Reset the sliding sunroof and the roller sunblind.
Resetting the sliding sunroof and the roller sunblind
# Swipe forwards across the control panel (/ page 104) and hold repeatedly until the sliding sunroof is completely closed.
# Press and hold the control panel for another second.
# Press and hold the control panel until the front roller sunblind is completely closed.
# Press and hold the control panel for another second.
# Use automatic operation to fully open and then close the sliding sunroof.
Newbie
Joined: Nov 2022
Posts: 11
Likes: 3
EQS 580 SUV
The owner's manual described some ways to resolve issues including resetting the sunroof. Has these been tried?
The sliding sunroof cannot be closed and you cannot see the cause.
% The term "sliding sunroof" refers to the panorama roof with power tilt/sliding panel.
If the sliding sunroof is obstructed during closing and reopens again slightly:
# Immediately after automatic reversing, swipe forwards across the control panel (/ page 104) and hold until the sliding sunroof is closed.
The sliding sunroof will be closed with increased force.
If the sliding sunroof is obstructed again and opens again slightly:
# Repeat the previous step.
The sliding sunroof will be closed again with increased force.
The sliding sunroof or the roller sunblind is not operating smoothly.
# Reset the sliding sunroof and the roller sunblind.
Resetting the sliding sunroof and the roller sunblind
# Swipe forwards across the control panel (/ page 104) and hold repeatedly until the sliding sunroof is completely closed.
# Press and hold the control panel for another second.
# Press and hold the control panel until the front roller sunblind is completely closed.
# Press and hold the control panel for another second.
# Use automatic operation to fully open and then close the sliding sunroof.
The sliding sunroof cannot be closed and you cannot see the cause.
% The term "sliding sunroof" refers to the panorama roof with power tilt/sliding panel.
If the sliding sunroof is obstructed during closing and reopens again slightly:
# Immediately after automatic reversing, swipe forwards across the control panel (/ page 104) and hold until the sliding sunroof is closed.
The sliding sunroof will be closed with increased force.
If the sliding sunroof is obstructed again and opens again slightly:
# Repeat the previous step.
The sliding sunroof will be closed again with increased force.
The sliding sunroof or the roller sunblind is not operating smoothly.
# Reset the sliding sunroof and the roller sunblind.
Resetting the sliding sunroof and the roller sunblind
# Swipe forwards across the control panel (/ page 104) and hold repeatedly until the sliding sunroof is completely closed.
# Press and hold the control panel for another second.
# Press and hold the control panel until the front roller sunblind is completely closed.
# Press and hold the control panel for another second.
# Use automatic operation to fully open and then close the sliding sunroof.
Newbie
Joined: Mar 2023
Posts: 13
Likes: 0
EQS SUV
Same Here
Happened today and I’m irked
i can open and close it but when it comes time to having the sunroof go down, it does then pops back up
to be seen by the dealer in 3 week #argh
now I can’t close my shade as it won’t deploy with the sunroof open and if it rains then I’m SOOL
i can open and close it but when it comes time to having the sunroof go down, it does then pops back up
to be seen by the dealer in 3 week #argh
now I can’t close my shade as it won’t deploy with the sunroof open and if it rains then I’m SOOL
Newbie
Joined: Mar 2023
Posts: 13
Likes: 0
EQS SUV
They didn’t give me many specifics. It was definitely software-related. They reset the main software as I had to setup my profile again. But it seemed to work! Apologies for the lack of details. But I did pull up this thread which was helpful.
MBWorld God!
Joined: Dec 2019
Posts: 32,217
Likes: 6,275
MBWorld Fanatic!
Joined: Jan 2016
Posts: 2,336
Likes: 936
From: Brookshire, Texas & Cat Spring, Texas
2019 SL550/2023 EQS 580 SUV
If you are using the haptic finger slides on the control above the rear view mirror try moistening your finger first. My finger tips are usually so dry the haptic commands do not work until I wet the tips a tiny bit. I hate this type of control over a plain button.
Junior Member
Joined: May 2016
Posts: 17
Likes: 4
2021 GLE63s
i managed to get it to close by swiping a second time while it’s at the most closed state and managed to get it closed. In case someone else runs into this
MBWorld God!
Joined: Dec 2019
Posts: 32,217
Likes: 6,275
Good advice, it works much better now.
Senior Member
Joined: Nov 2022
Posts: 318
Likes: 83
2022 Taycan GTS, 2023 EQS580 SUV, 2023 EQS580 sedan
this problem happened to me today and just like all of you I can't close it. hey Mercedes close the sunroof doesn't work. it will tell me this is currently not working or something like that.
try everything listed above, doesn't work.
so I try to press it button during closing process, hope sunroof can sit to fully close position as possible so bugs dont fly in.
when it about to close it, I press the button again, it stop. then I open my door, get out to see it from outside to know is it low enough to block the bug.
and I went back to the car, I press the button again and magically, it closed, does not pop up again.
I dont know it is anything to do with opening door, or it was so close to fully close so computer adjust itself? but it closed lol
try everything listed above, doesn't work.
so I try to press it button during closing process, hope sunroof can sit to fully close position as possible so bugs dont fly in.
when it about to close it, I press the button again, it stop. then I open my door, get out to see it from outside to know is it low enough to block the bug.
and I went back to the car, I press the button again and magically, it closed, does not pop up again.
I dont know it is anything to do with opening door, or it was so close to fully close so computer adjust itself? but it closed lol
Last edited by guess2098; May 7, 2023 at 05:47 PM.
MBWorld God!
Joined: Dec 2019
Posts: 32,217
Likes: 6,275
this problem happened to me today and just like all of you I can't close it. hey Mercedes close the sunroof doesn't work. it will tell me this is currently not working or something like that.
try everything listed above, doesn't work.
so I try to press it button during closing process, hope sunroof can sit to fully close position as possible so bugs dont fly in.
when it about to close it, I press the button again, it stop. then I open my door, get out to see it from outside to know is it low enough to block the bug.
and I went back to the car, I press the button again and magically, it closed, does not pop up again.
I dont know it is anything to do with opening door, or it was so close to fully close so computer adjust itself? but it closed lol
try everything listed above, doesn't work.
so I try to press it button during closing process, hope sunroof can sit to fully close position as possible so bugs dont fly in.
when it about to close it, I press the button again, it stop. then I open my door, get out to see it from outside to know is it low enough to block the bug.
and I went back to the car, I press the button again and magically, it closed, does not pop up again.
I dont know it is anything to do with opening door, or it was so close to fully close so computer adjust itself? but it closed lol
