thebigkat82

Happened today and I’m irked

i can open and close it but when it comes time to having the sunroof go down, it does then pops back up

to be seen by the dealer in 3 week #argh

now I can’t close my shade as it won’t deploy with the sunroof open and if it rains then I’m SOOL

Utopia Texas

That’s a crummy thing to happen. Have you had a chance to turn the SUV off, wait a while and turn back on to see if the computer resets and solves the problem?

These newer cars sometimes act like Windows 95.

superswiss

Also wondering if there's perhaps some debris that's tripping a pinch sensor and needs to be cleaned out.

drmanny3

There is a way to reset the system. It is in the owner's manual and goes something like Home-Setting-System-Reset This will erase all the user provided information like phone, settings etcetera. However, it might be successful in resetting the system so that the Sunroof works correctly. Might be worth trying rather than just waiting 3 weeks. Worst case is you will need to reset everything. Best case is you re enter but also get control back on the sunroof. Perhaps verify first that the track is clean and nothing is preventing the sunroof from closing. Also verify that you are operating the control properly. No fun for sure but typical with new cars and new systems.

SoCal888

Sorry to hear about your trouble. This just happened to us tonight (first time opening sunroof) on recently picked up vehicle. Any resolution…?

zevrosenthal

I had this last week. This required a visit to the dealer. My dealers website showed 3 weeks for an appointment but I just showed up figuring it really couldn’t be driven unless there was no chance of rain and they would attend to a new model. I had it back un 3 hours but it did require the dealer visit for them to clear some error and reset the software. Working fine now - dealer said I was the 3rd person to come in with this issue so it’s not rare. I know it wasn’t obstructed since it would close fully then just pop back up. The reset sunroof instructions I. The manual didn’t work. Unfortunately, this needed a dealer visit.

SoCal888

Thanks! I made an appointment with my local dealer.

SoCal888

Update: Local Dealer "renormalized" my sunroof that wouldn't close all the way (would pop up in to ventilation position) only for the issue to return. They are having trouble understanding why the fix isn't saving. Argh...

23-EQS580-SUV

Any update? I'm having the same problem with my sunroof; it would close and pop back up. i been trying to close it a few dozen times in one day with no luck. it starts happening when the battery was under 10%. since i charged it back up to 80% i was able to close it. i don't know if the battery has anything to do with it or it just coincident. I don't want to open it since it rains all week and the earlies the dealership can take a look at it is Friday.

nosnoop

The owner's manual described some ways to resolve issues including resetting the sunroof. Has these been tried?

The sliding sunroof cannot be closed and you cannot see the cause.
% The term "sliding sunroof" refers to the panorama roof with power tilt/sliding panel.

If the sliding sunroof is obstructed during closing and reopens again slightly:
# Immediately after automatic reversing, swipe forwards across the control panel (/ page 104) and hold until the sliding sunroof is closed.
The sliding sunroof will be closed with increased force.
If the sliding sunroof is obstructed again and opens again slightly:
# Repeat the previous step.
The sliding sunroof will be closed again with increased force.

The sliding sunroof or the roller sunblind is not operating smoothly.
# Reset the sliding sunroof and the roller sunblind.

Resetting the sliding sunroof and the roller sunblind
# Swipe forwards across the control panel (/ page 104) and hold repeatedly until the sliding sunroof is completely closed.
# Press and hold the control panel for another second.
# Press and hold the control panel until the front roller sunblind is completely closed.
# Press and hold the control panel for another second.
# Use automatic operation to fully open and then close the sliding sunroof.

GregMarkH

The process described above worked for me the couple of times this issue has happened. The roof would close all the way and then just pop up to the vent position.

RDSChicago

It’s a software issue as mentioned above. The dealer deleted and reinstalled software and mine has been fine since.

electricthomas

I had same thing happen a couple weeks ago, so annoying. It required a short visit to the dealer to reset the system and re-calibrate the sunroof.

Process took 15 mins, I spent more time waiting. 😂

DRuth086

This happened to me today. Day two of ownership. Figured it was something I was doing wrong but after reading all your posts it sounds like I’m going back to the dealership tomorrow.

DRuth086

Took my EQS to the dealership this morning. Took about 30 minutes to resolve the sunroof issue. Hope it sticks!

W205C43PFL

Do you mind telling us what is the issue?

DRuth086

They didn’t give me many specifics. It was definitely software-related. They reset the main software as I had to setup my profile again. But it seemed to work! Apologies for the lack of details. But I did pull up this thread which was helpful.

W205C43PFL

I see.

nvez

I just picked up my EQS SUV on Tuesday and this just happened to me too.

It is incredibly frustrating since it’s expected to rain and it won’t close.

Utopia Texas

If you are using the haptic finger slides on the control above the rear view mirror try moistening your finger first. My finger tips are usually so dry the haptic commands do not work until I wet the tips a tiny bit. I hate this type of control over a plain button.

nvez

i managed to get it to close by swiping a second time while it’s at the most closed state and managed to get it closed. In case someone else runs into this

W205C43PFL

Good advice, it works much better now.

guess2098

this problem happened to me today and just like all of you I can't close it. hey Mercedes close the sunroof doesn't work. it will tell me this is currently not working or something like that.
try everything listed above, doesn't work.
so I try to press it button during closing process, hope sunroof can sit to fully close position as possible so bugs dont fly in.
when it about to close it, I press the button again, it stop. then I open my door, get out to see it from outside to know is it low enough to block the bug.
and I went back to the car, I press the button again and magically, it closed, does not pop up again.

I dont know it is anything to do with opening door, or it was so close to fully close so computer adjust itself? but it closed lol

W205C43PFL

Hmmm wonder if it is like you said a glitch? Otherwise if you have trouble closing the sunroof in the car, exit the vehicle and close all doors and hold the lock button until your doors are locked and windows and sunroof is closed (I believe it is called the Summer Convenience Opening/Closing feature that you will be triggering)

k23435

I had this same problem. My dealer advised to press the sunroof button for 10 seconds, which closed the sunroof. YMMV.