Manual map update - (NO_VIN) error
Thread Starter
Junior Member
Joined: Feb 2023
Posts: 72
Likes: 5
ESQ450
Manual map update - (NO_VIN) error
I'm trying to download the map manually and last 3 days i try to download and i keep getting the same error.
I try to report this error and that page to report is returning 404 error
Why is this so hard to do simple things with MB?
The service is unavailable for technical reasons.
Please reload the page.
If the error persists, please contact Mercedes Me Support.
In order to provide you with faster support, please include the ID in the form or when calling the hotline.
ID: MJRTAVQ (NO_VIN)
I try to report this error and that page to report is returning 404 error
Why is this so hard to do simple things with MB? The service is unavailable for technical reasons.
Please reload the page.
If the error persists, please contact Mercedes Me Support.
In order to provide you with faster support, please include the ID in the form or when calling the hotline.
ID: MJRTAVQ (NO_VIN)
Super Member
Joined: Dec 2014
Posts: 820
Likes: 185
From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
I have to agree with you about doing things with Mercedes. I manually downloaded the latest maps since I haven’t receive any OTA automatic map updates in 18 months of ownership. (I was on version 13, version 19 is the latest update.) I tried first with my Apple laptop and after a few hours of trying to load the maps I finally was successful in loading the usb stick, only to have the system tell me the files were corrupt when I loaded the stick into the car. I was then unable to open the Mercedes downloader to try again. Probably wasted over 3 hours. I then tried the process on my dell desktop and everything worked fine and got the maps updated.
I could never find any detailed instructions on how to load the maps into the car, ie any usb port? Does car have to be turned on?? I think you have to have car turned on because I loaded the stick at night with the car on and turned car off and 10 hours later the next morning the maps had stopped loading.
I also have issues with the 2 OTA updates I have received since I’ve owned the car. One was for suspension updates. Says it helps with parking but doesn’t tell how. I had an issue with car and just had it in for service and asked my service advisor what the update did. He had no clue. He said Mercedes keeps them in the dark too about just what these updates do. How would one know if you wanted to download the update without knowing what it does to the car. Especially since I saw some feedback after forum members downloaded the suspension update and didn’t like how the car handled after the update.
Just my 2 cents
I could never find any detailed instructions on how to load the maps into the car, ie any usb port? Does car have to be turned on?? I think you have to have car turned on because I loaded the stick at night with the car on and turned car off and 10 hours later the next morning the maps had stopped loading.
I also have issues with the 2 OTA updates I have received since I’ve owned the car. One was for suspension updates. Says it helps with parking but doesn’t tell how. I had an issue with car and just had it in for service and asked my service advisor what the update did. He had no clue. He said Mercedes keeps them in the dark too about just what these updates do. How would one know if you wanted to download the update without knowing what it does to the car. Especially since I saw some feedback after forum members downloaded the suspension update and didn’t like how the car handled after the update.
Just my 2 cents
Out Of Control!!
Joined: Nov 2018
Posts: 11,541
Likes: 5,400
From: San Francisco Bay Area
2019 C63CS
I generally don't have issues, but the site appears to be broken at the moment. The map update page doesn't even load for me. Doing it on a Mac is problematic, though, because macOS writes additional files to the volume which you have to delete afterwards, otherwise it won't load in the car. This issue doesn't exist if you use Windows, as the supported disk formats are native to Windows. I use NTFS usually and it has always worked, but macOS can't write to a NTFS partition, so you have to use exFAT and as said with exFAT, macOS writes a bunch of additional attribute files to the disk that confuse the Infotainment system. Apple products work great as long as you stay in the Apple ecosystem, but as soon as you need to interoperate with non-Apple systems, it becomes a pain.
Last edited by superswiss; May 6, 2024 at 02:16 PM.
Thread Starter
Junior Member
Joined: Feb 2023
Posts: 72
Likes: 5
ESQ450
I generally don't have issues, but the site appears to be broken at the moment. The map update page doesn't even load for me. Doing it on a Mac is problematic, though, because macOS writes additional files to the volume which you have to delete afterwards, otherwise it won't load in the car. This issue doesn't exist if you use Windows, as the supported disk formats are native to Windows. I use NTFS usually and it has always worked, but macOS can't write to a NTFS partition, so you have to use exFAT and as said with exFAT, macOS writes a bunch of additional attribute files to the disk that confuse the Infotainment system. Apple products work great as long as you stay in the Apple ecosystem, but as soon as you need to interoperate with non-Apple systems, it becomes a pain.
Member
Joined: Sep 2019
Posts: 126
Likes: 30
From: New York City
2020 GLS 450, 2024 GLS 580
It's a system replete with bugs. Once out of exasperation I asked my MB dealer to update the maps because my attempts had failed, also over days, which I've since learned is usually b/c my house is too rural to get a good satellite signal. It took MB 6 hours to update maps inside their shop with a great satellite signal and any other necessary computer equipment at hand, and they expressed the same degree of frustration. It's just not an infallible system. Be thankful you weren't lost and needed your navi system on an emergency basis.
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Senior Member
Joined: Jul 2012
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Likes: 103
535
It's a system replete with bugs. Once out of exasperation I asked my MB dealer to update the maps because my attempts had failed, also over days, which I've since learned is usually b/c my house is too rural to get a good satellite signal. It took MB 6 hours to update maps inside their shop with a great satellite signal and any other necessary computer equipment at hand, and they expressed the same degree of frustration. It's just not an infallible system. Be thankful you weren't lost and needed your navi system on an emergency basis.
There is actually a setting in MBUX to use Wifi (and you pick which Wifi network to use) instead of cellular to download large update.
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Member
Joined: Apr 2014
Posts: 89
Likes: 9
GLC, EQE SUV
I'm trying to download the map manually and last 3 days i try to download and i keep getting the same error.
I try to report this error and that page to report is returning 404 error Why is this so hard to do simple things with MB?
The service is unavailable for technical reasons.
Please reload the page.
If the error persists, please contact Mercedes Me Support.
In order to provide you with faster support, please include the ID in the form or when calling the hotline.
ID: MJRTAVQ (NO_VIN)
I try to report this error and that page to report is returning 404 error
Why is this so hard to do simple things with MB?The service is unavailable for technical reasons.
Please reload the page.
If the error persists, please contact Mercedes Me Support.
In order to provide you with faster support, please include the ID in the form or when calling the hotline.
ID: MJRTAVQ (NO_VIN)
I called Mercedes Customer Service and asked them to create a case for me.
This issue persisted for over two months, during which I was unable to download the map. I tried again last night, and it finally worked, although I did not receive any notification from Mercedes Customer Service or support.
I suggest you try downloading the map again or contact Mercedes Customer Service to create a case and escalate the issue.
Junior Member
Joined: Aug 2015
Posts: 27
Likes: 3
2023 EQS 450+
I had the exact same issue in May.
I called Mercedes Customer Service and asked them to create a case for me.
This issue persisted for over two months, during which I was unable to download the map. I tried again last night, and it finally worked, although I did not receive any notification from Mercedes Customer Service or support.
I suggest you try downloading the map again or contact Mercedes Customer Service to create a case and escalate the issue.
I called Mercedes Customer Service and asked them to create a case for me.
This issue persisted for over two months, during which I was unable to download the map. I tried again last night, and it finally worked, although I did not receive any notification from Mercedes Customer Service or support.
I suggest you try downloading the map again or contact Mercedes Customer Service to create a case and escalate the issue.
anyone else still having this issue?
Member
Joined: Oct 2022
Posts: 197
Likes: 33
2023 Mercedes ESQ SUV 580 ● 2021 Volvo XC40 Recharge
I opened a case with Mercedes Customer Service. A few hours later the issue was resolved and I was able to download the update (Windows 10 - Chrome Browser). I am now going out to my car to install the Version 19 update for Nevada.
Edit: the installation went fine. I plugged the thumb drive into the USB C port and the system detected it and started the install.
Edit: the installation went fine. I plugged the thumb drive into the USB C port and the system detected it and started the install.
Last edited by LasVegas_89135; Jun 19, 2024 at 06:48 PM.
Newbie
Joined: Jun 2024
Posts: 1
Likes: 0
E220
I just bought the Digitzal extra and went to download Online map update to find the error as below...
The service is unavailable for technical reasons.
Please reload the page.
If the error persists, please contact Mercedes Me Support.
In order to provide you with faster support, please include the ID in the form or when calling the hotline.
ID: MP2L07B (this ID get changed on each visit)
The service is unavailable for technical reasons.
Please reload the page.
If the error persists, please contact Mercedes Me Support.
In order to provide you with faster support, please include the ID in the form or when calling the hotline.
ID: MP2L07B (this ID get changed on each visit)
Last edited by KhanR; Jun 24, 2024 at 02:38 AM.
Newbie
Joined: Feb 2019
Posts: 2
Likes: 0
2021GLC 300
I just bought the Digitzal extra and went to download Online map update to find the error as below...
The service is unavailable for technical reasons.
Please reload the page.
If the error persists, please contact Mercedes Me Support.
In order to provide you with faster support, please include the ID in the form or when calling the hotline.
ID: MP2L07B (this ID get changed on each visit)
The service is unavailable for technical reasons.
Please reload the page.
If the error persists, please contact Mercedes Me Support.
In order to provide you with faster support, please include the ID in the form or when calling the hotline.
ID: MP2L07B (this ID get changed on each visit)
Newbie
Joined: Feb 2019
Posts: 2
Likes: 0
2021GLC 300
Update. Navigation is up and running. Shout out to Mercedes Benz of Durham. Long story short, bad hard drive . Dealer installed current version of maps. Now the website is allowing me to manually update as well as set home region.
Junior Member
Joined: Sep 2023
Posts: 49
Likes: 5
From: Fort Lauderdale
2023 EQE 350+ SUV
I downloaded the US East coast on a stick and it downloaded fine. That was in January 2026.
Some little Issues with the download from Mercedes Server to my Macbook pro, but probably user error (me).
Last edited by Typical Guest; Feb 16, 2026 at 07:48 AM.
