When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
My EQS has been nothing but trouble since purchase it's been for service and returned back to me with same issues, but two weeks after service it's back in the shop. I really don't know how to start the conversation regarding all safety issues, but this car has given me more stress and anxiety from purchase date. I bought this car for safety reasons due to my cancer treatment. Once a week I have chemo and had this treatment for the past five years. So to be safe i bought the EQS because of all the safety features, but the car its self has become a safety risk for me and my family. My local MB dealer has not taken my concern serous. My sales person has and the service advisor has, but they don't have influence to make change. The car has been in the shop 3 official times and unofficial 5. Unofficial means that Service rep has acknowledge the issues but can fix them because of reoccurrence. My sales person has back order me a new EQS 450 and have to wait for delivery. Now, MB production line for EQS has come to a halt as per Sales Manager, I been waiting for months for possible replacement. On June 11, 2022 was my last straw with this EQS it left stranded in the middle of an active roadway. The vehicle unexpectedly brakes while I'm driving 40 miles per hour and safety restrains didn't work. This the third time the EQS does this, the second time happen in April 25, 2022 Houston TX on my way to MD Anderson for special treatment, where the EQS malfunction in the middle heavy traffic. The EQS shut down MBux and all safety features, car pulled to the right by itself almost causing a major accident. Me and my wife panic due to heavy traffic. Shut down EQS all the way and restarted the EQS and went into safety mode and pull over to a Walmart. After 30 minutes in the Wal mart parking lot the EQS worked again like nothing happen. Took it over for service 3 days later. EQS had parts replace worked for two weeks and back in the shop for same issues. This particular EQS has a lot issues from day one, but dealer kept telling me that they will be fix OTA. It has not happen. Now dealer refuses to keep paper trail on his issues and i don't thrust them any more. Wife is traumatize from last incident and refuse to use car or any more Mercedes. By the way what I mean by paper tail answer my email or go on record on the issues. I have recordings/pictures of all the issues but sales manager goes in defensive/frenzy behavior and avoids the issue on EQS. Will not take responsibility for the major safety issues and offer resolution. The last visit on June 11 I asked to speak to him, I was stranded for 3 hours in the middle of the road at 104 Deg. with no SOS or MB connect service. SOS or MB Connect didn't function for 3 hours, so I called dealer so they can send tow truck but no avail. I told my wife once in the dealer listen to the sales manager how he uses semanticist to avoid the issue. I used low level voice and in private conversation with my wife, sales person, sales manager and my self, I don't cause or use bad language but your dealership is not taking the safety concerns serous, the F@%# car has endanger me and my family and i keep asking for assistance and not getting from you. The trick was using one bad word in a private conversation to see if he was willing to provide me a remedy, but he turns around did the opposite and threat me with calling the cops and ban me from the dealer ship. I'm a retired Federal Agent and Retired Chief Master Sergeant from the Air Force Reserve Command Level the use of one bad word to identify and object at low level voice is not grounds to attack someone. But, that tells me what level of service this sales manager gives to avoid taking responsibility in providing service.
Here are some pictures and major safety issues with my car. This does not mean that other EQS are having the same issues. If you know of similar issues in other EQS please post.
I changed dealers from the place where I purchased the EQS450+ to my local dealer. Was no problem to do so. In your case you could have tried using a different dealer who would take your concerns seriously.
My EQS has been nothing but trouble since purchase it's been for service and returned back to me with same issues, but two weeks after service it's back in the shop. I really don't know how to start the conversation regarding all safety issues, but this car has given me more stress and anxiety from purchase date. I bought this car for safety reasons due to my cancer treatment. Once a week I have chemo and had this treatment for the past five years. So to be safe i bought the EQS because of all the safety features, but the car its self has become a safety risk for me and my family. My local MB dealer has not taken my concern serous. My sales person has and the service advisor has, but they don't have influence to make change. The car has been in the shop 3 official times and unofficial 5. Unofficial means that Service rep has acknowledge the issues but can fix them because of reoccurrence. My sales person has back order me a new EQS 450 and have to wait for delivery. Now, MB production line for EQS has come to a halt as per Sales Manager, I been waiting for months for possible replacement. On June 11, 2022 was my last straw with this EQS it left stranded in the middle of an active roadway. The vehicle unexpectedly brakes while I'm driving 40 miles per hour and safety restrains didn't work. This the third time the EQS does this, the second time happen in April 25, 2022 Houston TX on my way to MD Anderson for special treatment, where the EQS malfunction in the middle heavy traffic. The EQS shut down MBux and all safety features, car pulled to the right by itself almost causing a major accident. Me and my wife panic due to heavy traffic. Shut down EQS all the way and restarted the EQS and went into safety mode and pull over to a Walmart. After 30 minutes in the Wal mart parking lot the EQS worked again like nothing happen. Took it over for service 3 days later. EQS had parts replace worked for two weeks and back in the shop for same issues. This particular EQS has a lot issues from day one, but dealer kept telling me that they will be fix OTA. It has not happen. Now dealer refuses to keep paper trail on his issues and i don't thrust them any more. Wife is traumatize from last incident and refuse to use car or any more Mercedes. By the way what I mean by paper tail answer my email or go on record on the issues. I have recordings/pictures of all the issues but sales manager goes in defensive/frenzy behavior and avoids the issue on EQS. Will not take responsibility for the major safety issues and offer resolution. The last visit on June 11 I asked to speak to him, I was stranded for 3 hours in the middle of the road at 104 Deg. with no SOS or MB connect service. SOS or MB Connect didn't function for 3 hours, so I called dealer so they can send tow truck but no avail. I told my wife once in the dealer listen to the sales manager how he uses semanticist to avoid the issue. I used low level voice and in private conversation with my wife, sales person, sales manager and my self, I don't cause or use bad language but your dealership is not taking the safety concerns serous, the F@%# car has endanger me and my family and i keep asking for assistance and not getting from you. The trick was using one bad word in a private conversation to see if he was willing to provide me a remedy, but he turns around did the opposite and threat me with calling the cops and ban me from the dealer ship. I'm a retired Federal Agent and Retired Chief Master Sergeant from the Air Force Reserve Command Level the use of one bad word to identify and object at low level voice is not grounds to attack someone. But, that tells me what level of service this sales manager gives to avoid taking responsibility in providing service.
Here are some pictures and major safety issues with my car. This does not mean that other EQS are having the same issues. If you know of similar issues in other EQS please post.
I have this exact error with my GLC. There is some sensor that went out that detects a lot of things like lane assist, brake assist, accident assist. One of MANY sensors (computers, software, hardware) that have failed on my car in the last year. The part is in backorder from Germany. Owning this vehicle has been nothing short of a nightmare, I'll get the vehicle back then within a few days something else goes out.
We are having the baby version of your experience. Everything you have mentioned, I think, has happened or is happening to us. The car is in the shop as we speak, and has been for 10 days, with an issue of sudden braking. So far the dealer has said the problem was due to the creep mode being off, which is obviously an errant shot in the dark at analysis. That's not the problem. The complexity of the car's systems is the problem - from the warning lights and messages to the steering assist becoming inoperative, to user settings and preferences changing themselves.
The OP was in 2022. My car is a 23 EQS580 SUV. Obviously, what was wrong in 2022 has not been fixed. I am familiarizing myself with the lemon laws, but man, I did not want to be spending my precious time (and it is precious) on something like this. My 2020 Tesla S has 18,000 miles on it and has, in the almost 4 years I've had it, not required service once, has dog mode, has streaming Netflix, and nothing broken or malfunctioning.
2023 EQE 500 SUV electric and 2024 Jaguar F-PACE SVR 5.0L
For fooking sake don't quote the entire message including images for a reply of one sentence. Man I miss the days when you'd get reprimanded by the mods for bad netiquette instead of bad politics. Anywho...
My EQE 500 SUV hasn't been that bad but since I've never owned a MB before this is my only impression of the brand. Main problem I see is before an issue can be fixed someone must fist admit there's a problem. If stoopid sheet is by design, like the way the ventilated seats work, for example, then that issue will remain an issue FOREVER. So if MB doesn't see a problem with not having an off button for the radio like every other car on the planet, really the only solution is to just pick a different car. Tada! Problems solved!
It's a pity though because it really does drive great.
We are having the baby version of your experience. Everything you have mentioned, I think, has happened or is happening to us. The car is in the shop as we speak, and has been for 10 days, with an issue of sudden braking. So far the dealer has said the problem was due to the creep mode being off, which is obviously an errant shot in the dark at analysis. That's not the problem. The complexity of the car's systems is the problem - from the warning lights and messages to the steering assist becoming inoperative, to user settings and preferences changing themselves.
The OP was in 2022. My car is a 23 EQS580 SUV. Obviously, what was wrong in 2022 has not been fixed. I am familiarizing myself with the lemon laws, but man, I did not want to be spending my precious time (and it is precious) on something like this. My 2020 Tesla S has 18,000 miles on it and has, in the almost 4 years I've had it, not required service once, has dog mode, has streaming Netflix, and nothing broken or malfunctioning.
Just sayin.
It’s not the case that what was wrong in 2022 hasn’t been fixed. It’s the case that there was a manufacturing defect on your car like on the OPs car. I have in the past bought repaired lemon cars, so I know from the lemon dealer I worked with that all the major luxury brands have Lemons - Porsche, BMW, Mercedes, Lexus, Audi and even Tesla.
You need to get your money back via the lemon law. Then obviously you can decide whether to buy a different brand or another Mercedes. The data that I have seen suggests that your odds of getting a lemon on your next car are very low, whether you get a Mercedes or one of the others.
There are plenty of people who have had trouble-free EQSs. I have had 2 with zero issues and I consider it the best car I have ever owned. I took mine in to the dealer for the first time, only to administer their recalls and updates to the multimedia system.
2023 EQE 500 SUV electric and 2024 Jaguar F-PACE SVR 5.0L
Originally Posted by stealth.pilot
The data that I have seen suggests that your odds of getting a lemon on your next car are very low, whether you get a Mercedes or one of the others.
If I flip a coin 9 times and it comes up heads every time the odds of it coming up tails on the 10th flip is still 50/50. Admittedly my sample size is small but right now I don't see the odds of me getting a Mercedes without build quality issues as being in my favor. I do appreciate their excellent service though. They resolved my passenger seat rattle problem quickly and the issue hasn't recurred. I would have sold my EQE already if they hadn't.
Thanks, Stealth. I think you're right about lemons in general. I've had one or two over the years, and I do think that's where this is headed, and I do not look forward to it.
FWIW, the braking problem, as I assimilate everything I've read on the subject, is that the sensor system is complex and imperfect, as one might expect any system to be, but this system is driving another, and very critical system - the brakes. All systems are imperfect to some degree. But this is a system that needs to be so thoroughly tested and/or overbuilt such that something like this happens rarely enough to be statistically insignificant. In fact, there are many other reports of the same problem - so it appears to be a good bit more frequent than one would hope, or be willing to accept.
I once owned the first year BMW 750iL. It had a V12 which was really two inline 6s coordinated, synchronized, and controlled by a computer. There were so many problems working out the bugs in that system that, In the first year I owned it, I had literally a half-inch thick stack of shop records. But I stayed with that car, because the car was otherwise brilliant, and though its defects inconvenienced me a lot, they never put me in danger. This phantom braking thing is simply dangerous. It's a tough ask to expect someone to jump in and drive away knowing this has happened and is likely to happen again.
So yeah, I think we're headed to lemon land. You make it sound quick and easy. I hope, if it comes to that, that it is. Thanks for your feedback!
True Crito, but with a coin toss, you're starting with 50:50 odds on each flip. With these cars, the odds of a critical defect or deficiency on any one car are a lot less - probably more like 1:100 or 1:500, maybe 1:1,000. I don't know, but even 1:1,000 is too high for something that, should it happen, can kill you and/or others.
I've read a half dozen reports of phantom braking problems, on Mercedes cars, and I get the sense that the NTSB has seen a lot more than that. I think it is a statistically significant problem, and it is a problem caused by pressure to bring the latest and greatest and most advanced product possible to market as quickly (and inexpensively) as possible.
Have I mentioned, though, that when all is well with it, I think the EQS 580 SUV is a brilliant car.
Sorry for your trouble with the car, and your health. It sounds like it's time to research the lemon laws in your state and contact an attorney who specializes in that area if needed. You may also wish to inform the dealership of your intent to pursue the lemon law, however don't be surprised if they cease contact with you at that point. Sometimes, Mercedes will buy the car back without going through the legal process if they know they will lose the case. You may try asking them first, before you mention the lemon law. Some more advise for the future.... Never buy any car from any manufacturer in it's first model year, especially a completely new electric platform. YOU are the beta tester.
That’s why I bought the 2023 version and still issues. I’m waiting to hear back on the buyback, started it back in early November. I’m waiting to hear back if they deny I will get an attorney.
Once you learn how to properly use it, you won’t want to buy a car without semi autonomous driving. I love it. I see it as a safety feature. Unfortunately, the EQS and I suppose the new S Class only allow 15 seconds without touching the steering wheel.
Agreed, I love the feature, it’s great on the freeways for the semi-autopilot. But when it’s all malfunctioning it’s scary for sure. I just want it all to work. I’m tired of taking it in the dealership. It’s very time consuming.
06-20-2022 | 07:53 PM
