My EQS has been nothing but trouble since purchase it's been for service and returned back to me with same issues, but two weeks after service it's back in the shop. I really don't know how to start the conversation regarding all safety issues, but this car has given me more stress and anxiety from purchase date. I bought this car for safety reasons due to my cancer treatment. Once a week I have chemo and had this treatment for the past five years. So to be safe i bought the EQS because of all the safety features, but the car its self has become a safety risk for me and my family. My local MB dealer has not taken my concern serous. My sales person has and the service advisor has, but they don't have influence to make change. The car has been in the shop 3 official times and unofficial 5. Unofficial means that Service rep has acknowledge the issues but can fix them because of reoccurrence. My sales person has back order me a new EQS 450 and have to wait for delivery. Now, MB production line for EQS has come to a halt as per Sales Manager, I been waiting for months for possible replacement. On June 11, 2022 was my last straw with this EQS it left stranded in the middle of an active roadway. The vehicle unexpectedly brakes while I'm driving 40 miles per hour and safety restrains didn't work. This the third time the EQS does this, the second time happen in April 25, 2022 Houston TX on my way to MD Anderson for special treatment, where the EQS malfunction in the middle heavy traffic. The EQS shut down MBux and all safety features, car pulled to the right by itself almost causing a major accident. Me and my wife panic due to heavy traffic. Shut down EQS all the way and restarted the EQS and went into safety mode and pull over to a Walmart. After 30 minutes in the Wal mart parking lot the EQS worked again like nothing happen. Took it over for service 3 days later. EQS had parts replace worked for two weeks and back in the shop for same issues. This particular EQS has a lot issues from day one, but dealer kept telling me that they will be fix OTA. It has not happen. Now dealer refuses to keep paper trail on his issues and i don't thrust them any more. Wife is traumatize from last incident and refuse to use car or any more Mercedes. By the way what I mean by paper tail answer my email or go on record on the issues. I have recordings/pictures of all the issues but sales manager goes in defensive/frenzy behavior and avoids the issue on EQS. Will not take responsibility for the major safety issues and offer resolution. The last visit on June 11 I asked to speak to him, I was stranded for 3 hours in the middle of the road at 104 Deg. with no SOS or MB connect service. SOS or MB Connect didn't function for 3 hours, so I called dealer so they can send tow truck but no avail. I told my wife once in the dealer listen to the sales manager how he uses semanticist to avoid the issue. I used low level voice and in private conversation with my wife, sales person, sales manager and my self, I don't cause or use bad language but your dealership is not taking the safety concerns serous, the F@%# car has endanger me and my family and i keep asking for assistance and not getting from you. The trick was using one bad word in a private conversation to see if he was willing to provide me a remedy, but he turns around did the opposite and threat me with calling the cops and ban me from the dealer ship. I'm a retired Federal Agent and Retired Chief Master Sergeant from the Air Force Reserve Command Level the use of one bad word to identify and object at low level voice is not grounds to attack someone. But, that tells me what level of service this sales manager gives to avoid taking responsibility in providing service.
Here are some pictures and major safety issues with my car. This does not mean that other EQS are having the same issues. If you know of similar issues in other EQS please post.

 

Sorry for your trouble with the car, and your health. It sounds like it's time to research the lemon laws in your state and contact an attorney who specializes in that area if needed. You may also wish to inform the dealership of your intent to pursue the lemon law, however don't be surprised if they cease contact with you at that point. Sometimes, Mercedes will buy the car back without going through the legal process if they know they will lose the case. You may try asking them first, before you mention the lemon law. Some more advise for the future.... Never buy any car from any manufacturer in it's first model year, especially a completely new electric platform. YOU are the beta tester.

 

I’m sorry to hear about your health, and wish you the fastest possible recovery.

Also sorry to hear about your car experience.

Another example that Mercedes-Benz makes junk vehicles. Sadly. It would be better for the company and its customers if this wasn’t the case. Unfortunately it is the case.

Do not buy any MB vehicle in its first generation. This includes EQS, and any vehicle with the 48V system such as in the E-Class, GLE and GLS.

 

As the owner of a 48 volt AMG GLE53 and an EQS I would disagree with your remarks. Both vehicles have been flawless so far. So sorry for the OPs difficulties. All manufacturers make lemons, and, if his assertions are correct, it appears he may have one. There are lemon laws to help protect him, and my hope would be that MB itself would step up and make his situation right. He should petition them to do so, in my opinion. However, there are hundreds of satisfied owners of the cars you mention on this forum who would disagree with your blanket assessments and gross generalizations. OP, please contact MB directly and request asssistance. I have confidence, based on my many years of MB ownership, that they will help to make this situation right. I have no desire to, and refuse to, participate in any ongoing disagreement regarding the trolling behavior quoted above, and will not comment on those assertions further. But I do wish the OP early and satisfactory resolution of the issues he is having with his EQS. I have had none of them with mine.

 

You disagree. That's OK. You just did participate, whereas you could have chosen not to. That's OK too.

Mercedes makes junk, on average. A lucky group own cars with few or no problems. The rest suffer wasted time, effort and money through the ownership process.

It's OK if you think differently, it really is.

 

All sympathy to original poster! You absolutely should get the best available appropriate legal assistance as soon as possible, and not have any further conversations with your dealer under any circumstances.

To #s 3 and 4 -

It’s sad to see such blanket condemnations.

Speaking as a 9O year old, who bought his first Mercedes-Benz over a half century ago, who has owned five new MBs and one demo, all bought in the first year of their production, from several dealers, This includes a 300SEL, a ‘12 S class, an ‘18 S class, and my EQS450+, VIN…3977 that have given me no problems whatsoever. I have never once had any problems that were not minimal. Every problem was resolved immediately.

Yes, lemons are produced, hence the lemon laws.

The most sensible automobile service words I ever heard were while road testing a new Bentley after some service issue, and making a remark in the same careless vein as voiced by the carping generalists above, the technician riding with me said, “Mr B, They are designed and built by human beings.”

Another way to put it is “Anything human managed is liable to human error.”

So look around carefully for the best legal assistance you can find.

Good luck!

 

Perhaps you should reread #4?

 

Mercedes makes junk, on average. A lucky group own cars with few or no problems. The rest suffer wasted time, effort and money through the ownership process.
[/QUOTE]

Blanket statements such as these, unsupported by any facts whatsoever, are just absurd.

How could the company continue to operate if this were true? Via mass hypnosis?

 

I should have double-checked my post.

Deep apologies for this error!

Thanks for catching it.

 

I have owned Mercedes’ over 30 years never had a serious issue like this. First car was E190D and many other diesel cars from GLS450 (Wife’s) E450 thru E350 bluetec. Never bought anything below E class, a total of 10 Mercedes thru 30 years. I buy cars every 3 years, either CPO's or new cars. Never had an issue with the dealer’s service/sales department until now. I’m good friends with my service rep. My issue is the management and how I been treated by a sales manager not taking responsibility in resolution. But I agree all manufacture have lemons or bad cars once in a while. EQS is new and I expected to have some issues, but not in this magnitude or my dealer to respond this way. You buy a $120,000-dollar car and the speciation of service and safety should be there. Like my dealer said, “ The Best or Nothing” so I expect Mercedes’ to stand by their slogan. As far the buy back program I will loose thousand of dollars, if I let the dealer buy back. I just want to make sure this issue is not a production issue vs a lemon car.

I’m aware of the complains with NHTSA regarding the car breaking by itself, also the car cutting off speed while in cruise control to lower speed buy itself. Rare but similar to my issue. I been one year in the EQS forum, 10 years on the E class forum and haven’t seen any post regarding EQS having major issues like mine. This is about putting a package together to request an audience with my MB dealers GM so he can take this matter serous. Like I said, my wife is traumatize from this events and wants nothing to do with MB due to the way they are handling the matter. We had plans to pre order the EQ SUV but not no more. I been a leader for many years and the best way to get anything done is by resolution and negotiation, but when sales manager are negligent and won't look at the safety issue and attack you instead then I have a problem.

Ok, guys this an issue of safety that could hurt someone. I been in law enforcement for 37 years and been to district/federal court over 30 times. One thing i learn from judges is that if parties have not met for resolution than he will order you to make time for a resolution. I have to show that I made attempts to resolve the issue within dealer/MB, but I need angles to get an audience with MB dealers regarding EQS. This about safety issues, life is worth more than my EQS. Service will do the same thing reimage computer and it will work for two weeks to avoid 30 days grace period on lemon law. You'll need to understand that the dealer is not providing a service they want me keep driving this car regardless of my safety issues. This what I'm trying to convey here, by Monday I will get a call that the car is ready for pickup and go back to same thing. I will be taking a chance with my life again.

 

All brands have lemons from time to time. It's not a big deal. It's just bad luck that it happened to you.

The problem is that to properly fix the car will take some time, and it is not fair on you as someone who paid full price for a brand new car to deal with a lemon.

Regardless the solution here is to contact a lemon law attorney in your state and initiate a buyback. I don't think you will have any issues. Mercedes has a solid buyback program. BTW I have bought fixed lemons before and never had an issue with buying a lemon as a used car once properly fixed and certified by the manufacturer.

Also I why do you say you will lose thousands if there is a buyback? the buyback can count as a trade towards your new car so you have a tax offset, you will collect the EV rebate twice, and the lemon law buyback is based of selling price.

 

Blanket statements such as these, unsupported by any facts whatsoever, are just absurd.

How could the company continue to operate if this were true? Via mass hypnosis?[/QUOTE]

That, or people fall for catchy slogans like "best of nothing"?

 

The only indicator I see that MB has gone down hill is that mentally ill people like you seem to buy them.

 

Or egocentric Type-A personalities like yourself will continue to live in denial and exercise consumerism and brand snobbery no matter what the truth is, all in the quest for the next depreciating appliance that you think separates you from the unwashed masses, while sitting in traffic next to them.

 

Stealth pilot, I agree what you said but the issue is that the car gets fix with band aids and given back to me. Would you drive or put your family in a car that is unsafe by seat belts not working or you are going 70 miles in the express way and the brakes apply with no warning and shut down without being able to move it. Once again will you take the car back from the service department and take a chance for the ninety time.

 

Sir, you have grievously wounded me, whom you have never met, and with whom you are even less acquainted than you are with Adam’s off-ox.

Such gratuitous insults are not to be borne.

I would challenge you to a duel but you are unworthy of participation in that honorable activity.

I take my satisfaction by way of snickering at your plainly exhibited lack of manners.

 

Kind sir, I was not speaking to thou. Now I bequeath upon you to remove your statement or receive a tongue lashing the likes of which have not been seen in a fortnight.

 

What I’m saying I don’t want the car until I get my replacement EQS. But is not going to happen anytime soon since MB in Germany has shutdown all operations for EQS production.

 

You don’t even know what “Bequest” means.

You were speaking to everyone who doesn’t buy into your blatant blanket diatribe.

 

The queen's english isn't my forte. Now ....Shush.

 

You know I get people who drive old beater cars like to complain about the new stuff. It is probably cathartic for you. It's just that you are barking up the wrong tree.

I know where you can go, where your message will be perfectly on point. The Tesla Forum.

https://teslamotorsclub.com/tmc/feeds/blog?filters[node_ids][0]=363&display_style=expanded&force_empty=1

 

No as I said I would trigger the lemon law buyback in your place. I just don't think there is much to discuss here. Do the buyback and get another one. Or if you don't feel comfortable buy a different car. Regardless the buyback is clearly the next step.

Also given the history this is not the sort of car I would buy used either. When I buy a lemon, I look for one which had a wind issue or something innocuous like that which is usually easy to fix and easy to verify it has been fixed.

FWIW I find this issue of random braking is something you will occasionally see on the car forums of every brand that offers some degree of autonomous driving. I have certainly seen it on BMW and Porsche forums before. Like I said it is rare, and my guess is your dealer is not very competent in diagnosing and repairing it.

 

Oh, the irony of a sour person buying lemons.

 

I tried autonomously driving one time in my ‘18 S 560.

Turned it off forever more.

Never been turned on in EQS 450.

 

Just let us know when you go and start performing your sole purpose in life on the Tesla board. I will come along to watch. Will bring popcorn.