"Online Music" suddenly unavailable
Thread Starter
Junior Member
Joined: Jul 2022
Posts: 71
Likes: 21
From: Coconut Grove, FL
2022 MB EQS 580
"Online Music" suddenly unavailable
After originally configuring "Online Music" with my Apple Music and Amazon Music accounts and enjoying both services for a few weeks, suddenly the entire "Online Music" section of MBUX has locked up entirely and is unavailable. Apple CarPlay, Bluetooth, USB etc are all still working fine, just no Online Music. So last night I tried the "RESET" function in the MBUX menu and despite ruining every single personalizing configuration I had in MBUX, it had ZERO effect on the Online Music problem. Argh.
Yes I have checked to make sure in my Services that "Online Music" is still switched on. In fact I deactivated it and then reactivated it hoping that would resolve the issue (it did not). I have also verified that my in-vehicle LTE data service is operating properly. So I am at a loss.....any ideas?
Yes I have checked to make sure in my Services that "Online Music" is still switched on. In fact I deactivated it and then reactivated it hoping that would resolve the issue (it did not). I have also verified that my in-vehicle LTE data service is operating properly. So I am at a loss.....any ideas?
Junior Member
Joined: Aug 2022
Posts: 60
Likes: 4
EQS 580
Online music stopped working
After originally configuring "Online Music" with my Apple Music and Amazon Music accounts and enjoying both services for a few weeks, suddenly the entire "Online Music" section of MBUX has locked up entirely and is unavailable. Apple CarPlay, Bluetooth, USB etc are all still working fine, just no Online Music. So last night I tried the "RESET" function in the MBUX menu and despite ruining every single personalizing configuration I had in MBUX, it had ZERO effect on the Online Music problem. Argh.
Yes I have checked to make sure in my Services that "Online Music" is still switched on. In fact I deactivated it and then reactivated it hoping that would resolve the issue (it did not). I have also verified that my in-vehicle LTE data service is operating properly. So I am at a loss.....any ideas?
Yes I have checked to make sure in my Services that "Online Music" is still switched on. In fact I deactivated it and then reactivated it hoping that would resolve the issue (it did not). I have also verified that my in-vehicle LTE data service is operating properly. So I am at a loss.....any ideas?
Junior Member
Joined: Aug 2022
Posts: 60
Likes: 4
EQS 580
There are three threads on this topic:
Loss of streaming music functionalityOnline Music (Apple Music) not loading
"Online Music" suddenly unavailable
I don't have the forum skills to merge them, etc., but it is clear this is a backend server issue. Anyone have any thoughts as to how we can communicate this to MB together?
Bill
Loss of streaming music functionalityOnline Music (Apple Music) not loading
"Online Music" suddenly unavailable
I don't have the forum skills to merge them, etc., but it is clear this is a backend server issue. Anyone have any thoughts as to how we can communicate this to MB together?
Bill
