Warning… Interior protection coverage
Thread Starter
Junior Member
Joined: Nov 2019
Posts: 31
Likes: 12
From: Ft. Mill, SC
2020AMG E63S Wagon, 2020 sprinter, 2022 EQS 450+
Warning… Interior protection coverage
I purchased interior/exterior coverage from my MB dealer for my EQS 450+. The Company issuing the policy was ECP Inc. The minute a claim is filed the run around starts… weeks and weeks and nothing gets repaired. A total waste of money. They find excuses to not cover anything… and never contact subcontractor locally to do it… after stating they would. Contractor is Stanley steamer… and thats another story… call centers in Philippines… and know nothing about claim either. On and on… never again
PM
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Thread Starter
Junior Member
Joined: Nov 2019
Posts: 31
Likes: 12
From: Ft. Mill, SC
2020AMG E63S Wagon, 2020 sprinter, 2022 EQS 450+
Interior protection
Stains on drivers white seat and door B pillar cloth. 3 different cleaners including one given with policy… will not remove stains.
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MBWorld Fanatic!
Joined: Feb 2014
Posts: 1,939
Likes: 396
From: Iowa
2025 EQS580
Thread Starter
Junior Member
Joined: Nov 2019
Posts: 31
Likes: 12
From: Ft. Mill, SC
2020AMG E63S Wagon, 2020 sprinter, 2022 EQS 450+
Agree
But it was a choice of the 450+ with hyper… or wait for 1.5 years for one I order. This had just come in. I hate white also. Black with red stitching is me favorite. Thats what is in my E63s wagon… tripple black.
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Thread Starter
Junior Member
Joined: Nov 2019
Posts: 31
Likes: 12
From: Ft. Mill, SC
2020AMG E63S Wagon, 2020 sprinter, 2022 EQS 450+
Seems very much like it.
I am planing to give that company grief. Small claims court action will cause them some grief. They will have grief… I will gain nothing but satisfaction they will go through what I have been.
… and the dealer will know I am not happy… and I am a very good customer there. 5 cars in 3 years…. And MAYBE continuing to get more.
PM
… and the dealer will know I am not happy… and I am a very good customer there. 5 cars in 3 years…. And MAYBE continuing to get more.
PM
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MBWorld Fanatic!
Joined: Jun 2010
Posts: 2,757
Likes: 958
From: Atlanta
2022 Mercedes EQS 580
I am planing to give that company grief. Small claims court action will cause them some grief. They will have grief… I will gain nothing but satisfaction they will go through what I have been.
… and the dealer will know I am not happy… and I am a very good customer there. 5 cars in 3 years…. And MAYBE continuing to get more.
PM
… and the dealer will know I am not happy… and I am a very good customer there. 5 cars in 3 years…. And MAYBE continuing to get more.
PM
BTW I bought an interior exterior plan too from my dealer. Had a tire replaced on it already and it was very smooth and simple. The dealer just replaced the tire, and did the claim later. That's how dealers should run it. They know what to tell the plan provider to get the outcome they want.
On a separate note, while I did get this protection plan, I still paid my detailer to install a ceramic (silicon) coating on the leather to protect it from stains. This has made cleaning the leather very easy, and my leather looks like new despite my 2 year old dripping chocolate, lollipops and juice on the back seat from time to time.
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Super Member
Joined: Nov 2021
Posts: 893
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From: Hong Kong, China
2021 S450 4Matic
I purchased interior/exterior coverage from my MB dealer for my EQS 450+. The Company issuing the policy was ECP Inc. The minute a claim is filed the run around starts… weeks and weeks and nothing gets repaired. A total waste of money. They find excuses to not cover anything… and never contact subcontractor locally to do it… after stating they would. Contractor is Stanley steamer… and thats another story… call centers in Philippines… and know nothing about claim either. On and on… never again
PM
PM
If you do not mind, may I ask, which MB dealer in SC is that?
