Altus Fan

Took delivery on the 2023 580 SUV Pinnacle in early Dec and noticed rear displays went dark and unresponsive after a couple of weeks. Shortly after front passenger display went dark and unresponsive. The night before taking to dealer, the interior lights changed colors three different times to three different colors without any input. Took vehicle to dealer and waited for a software update which didn’t work. Now going on three weeks and dealer still has it. They are saying “software issues” which has been escalated to Germany and now India - software engineering. Has anyone encountered?

chassis

Sorry to hear. Clearly a warranty situation. Consider reading your state’s lemon law requirements if you continue to get no satisfaction from MB.

hlothery

Many of us have had a glitch or two with MBUX. Mine was fixed by a software update, and the latest update was supposed to address these and other issues. Hopefully they will be able to fix your car. If not, yes, the lemon laws or try to negotiate a buyback.

Diesel Benz

Right, one just might assume that a MY 2023 EQS would already have the currently latest MBUX SW. Posting the SW release data would always be useful when bugs are discussed.

Radman991

when I picked up my 23 580 sedan on Dec 10 it had the latest software. 2 weeks later I found out thru this forum a new version was released (329). Dealer was hesitant at first to update me because I wasn’t having any “issues”, but did the update without charge or hassle. Dealer said I was first one to alert them an update was available. When it comes to updates and Mercedes I wouldn’t assume anything.

Altus Fan

Agree with you knowing the current software version however dealer indicated something minor and I didn’t look at the current rev on the software. I’ll ask them tomorrow to provide the software load and will post on this thread. The mobile app shows the software was updated on 1/12/2023 but doesn’t provide a version number. Dealer indicated issues were significant enough for Germany engineering to escalate to India software engineering.

Diesel Benz

The app refers to OTA updates, it does not show MBUX updates as those are not handled over the air. I would not ask the dealer but read the SW release from the car myself to be sure. You can find screen shots of the menus from this forum if it appears to be difficult to find the correct MBUX menu.

LovinMercedes

Does anyone know if there is a version after 329.5?

Altus Fan

No changes since the original post however after 3 weeks the dealer returned the vehicle to me and said once a part is located or built they would like to have EQS 580 SUV brought back-in for more work. Dealer said it could be a month or more to manufacture the part with no ETA. The module they are replacing was tested and deemed to be working as it should without faults and it now seems MB is reaching with the this replacement. Dealer pointedly said, “we don’t know if this will have any impact.” Currently installed SW version on the vehicle is: RL_NTG7_E36.505_22092AC3 .