Air Conditioning Gone
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 40
Likes: 23
EQS 580
Air Conditioning Gone
I wanted to share my experience with a recent EQS 580 problem I had. My complaints to the Dealer were that the air conditioning was no longer functioning and that the main MBUX screen was rebooting every 30-60 minutes of drive time. I made a service appointment and dropped off the car. The first status report I got from the service advisor was that the diagnostic data showed that the car was in "Limp" mode, producing 40% less power than normal and that the main CPU was generating multiple faults. He hypothesized that the Limp mode caused the car to disable the A/C in order to conserve power. Possible but didn't sound right to me. After two days, and multiple software updates / patches from Germany, I got the car back and it appears to be fully functional. The multiple reboots however erased all my setting so I had to start the setup process over from square one. Annoying but I suppose it was necessary. This morning I finished the set up and found that I could not enable satellite view from the main Nav screen. There used to be a small icon that was touch sensitive. You could cycle between North, 2D, 3D and Satellite views. Satellite view is no longer a choice. I cannot find a way to enable it any longer. Without Satellite view, there is no traffic data either. My MercedesMe app shows my subscriptions for these services are current so I'm lost. Any ideas? I will call the Service people again Monday and see if they can get me a phone number to an MBUX person.
At least the A/C works. In Florida that's a big deal.
Cincy
At least the A/C works. In Florida that's a big deal.
Cincy
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 40
Likes: 23
EQS 580
MBWorld Fanatic!
Joined: Feb 2014
Posts: 1,938
Likes: 396
From: Iowa
2025 EQS580
I tried to go to satellite view but I can’t seem to find it. I think someone on another thread said that satellite view is not available with Augmented Reality navigation. Is that correct?
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 40
Likes: 23
EQS 580
Cincy
MBWorld Fanatic!
Joined: Feb 2014
Posts: 1,938
Likes: 396
From: Iowa
2025 EQS580
I tried everything and I cannot find the satellite view. Is the satellite view suppose to show buildings and such? All I get is 2D and 3D.
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Trending Topics
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 40
Likes: 23
EQS 580
Cincy
MB World Stories
The Best of Mercedes & AMG
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Mercedes Teases Updated EQS With Steer-By-Wire and a Yoke
Verdad Gallardo
MBWorld Fanatic!
Joined: Feb 2014
Posts: 1,938
Likes: 396
From: Iowa
2025 EQS580
Btw, what do you mean by “zero” page?
MBWorld Fanatic!
Joined: Feb 2014
Posts: 1,938
Likes: 396
From: Iowa
2025 EQS580
Super Member
Joined: Dec 2014
Posts: 819
Likes: 184
From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
I had trouble finding it as well until this post. For the life of me I couldn’t find the navigation settings, not thinking it was imbedded in the EQ icon.
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 40
Likes: 23
EQS 580
My 580 is back in the shop for the same problem I reported when I started this thread: Recurring MBUX crashes and no air conditioning. The software patches that were installed were not effective telling me MB did not understand the root cause of the problem. Or they did understand the root cause and chose to try to mitigate the symptoms because the cause was too expensive for the to fix under warranty. This car is a 2022 and I granted MB some slack because it is the first year of production. I'm not going to be as friendly this time when I pick it up. I will need answers. If we have another incident like this, I will take the only reasonable action - take a haircut and trade it for a Model S. I owned two for a total of seven years and never had to take either for service.
Cincy
Cincy
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 40
Likes: 23
EQS 580
Update. One week later, the car is still in the shop. MB in Germany is providing the service shop with daily software patches. The list of faults from the system monitor is going up not down. What no one (except me) will say is that there is probably a serious hardware issue that is causing these problems. If that was not the case, all 580's would be having similar problems. I've reached the end of the line with this car. When it is finally fixed, I am selling it. I picked up a gorgeous Model S Plaid yesterday. Much different design objective. It gives you everything you need and nothing you don't. The 580 for me was a failed experiment. The software is too complex. I drove three hours with the Model S from Ft. Meyers yesterday and had the time of my life. No one really needs 1000 horsepower but it's nice to know it's there.
Cincy
Cincy
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 40
Likes: 23
EQS 580
MBWorld Fanatic!
Joined: Aug 2009
Posts: 2,133
Likes: 265
From: NM
2023 AMG EQS
It will be quick if the dealer agrees to buy it back, it’s a long process if MB has to buy it back.
If the problem is fixed then it is unlikely the dealer will buy it back but MB will give you the option of buy back or compensate you for the time lost with the car.
Either way… you should start the process the moment its an official lemon.
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 40
Likes: 23
EQS 580
That is not correct. What state are you in? Most states it’s 30 days in the shop or 3 attempts. You start the lemon claim the moment it’s an official lemon and then the car will be a lemon if they fix it or not.
It will be quick if the dealer agrees to buy it back, it’s a long process if MB has to buy it back.
If the problem is fixed then it is unlikely the dealer will buy it back but MB will give you the option of buy back or compensate you for the time lost with the car.
Either way… you should start the process the moment its an official lemon.
It will be quick if the dealer agrees to buy it back, it’s a long process if MB has to buy it back.
If the problem is fixed then it is unlikely the dealer will buy it back but MB will give you the option of buy back or compensate you for the time lost with the car.
Either way… you should start the process the moment its an official lemon.
Cincy
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 40
Likes: 23
EQS 580
The saga here continues. The car has been in the shop for three weeks now. It is still throwing faults that the ever increasing number of software patches from Germany are unable to stop. I am happily driving my new Tesla Model S Plaid and talking with Mercedes about a buy back. This has been a disappointing experience to say the least. I wanted to love the EQS. It is a gorgeous car but there are undoubtedly more like mine that suffer from issues that inevitably show up in the first year of production. Too bad.
Cincy
Cincy
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
The saga here continues. The car has been in the shop for three weeks now. It is still throwing faults that the ever increasing number of software patches from Germany are unable to stop. I am happily driving my new Tesla Model S Plaid and talking with Mercedes about a buy back. This has been a disappointing experience to say the least. I wanted to love the EQS. It is a gorgeous car but there are undoubtedly more like mine that suffer from issues that inevitably show up in the first year of production. Too bad.
Cincy
Cincy
Newbie
Joined: Apr 2023
Posts: 3
Likes: 0
EQS 450+ SUV
I am in a similar situation. I have an EQS 450+ SUV.
AC stopped cooling all of a sudden, no errors, it just wouldn't cool. I took it to the dealership, they said it was the AC expansion valve, got it replaced. The AC worked for a few hours and stopped cooling again.
I'm going to have to get it back to the shop, I'm so disappointed. In my case, it's a lease. Was it hard to get them to buy it back? This smells like a lemon to me, this will be the second repair attempt.
AC stopped cooling all of a sudden, no errors, it just wouldn't cool. I took it to the dealership, they said it was the AC expansion valve, got it replaced. The AC worked for a few hours and stopped cooling again.
I'm going to have to get it back to the shop, I'm so disappointed. In my case, it's a lease. Was it hard to get them to buy it back? This smells like a lemon to me, this will be the second repair attempt.
Super Member
Joined: Jan 2022
Posts: 981
Likes: 555
I am in a similar situation. I have an EQS 450+ SUV.
AC stopped cooling all of a sudden, no errors, it just wouldn't cool. I took it to the dealership, they said it was the AC expansion valve, got it replaced. The AC worked for a few hours and stopped cooling again.
I'm going to have to get it back to the shop, I'm so disappointed. In my case, it's a lease. Was it hard to get them to buy it back? This smells like a lemon to me, this will be the second repair attempt.
AC stopped cooling all of a sudden, no errors, it just wouldn't cool. I took it to the dealership, they said it was the AC expansion valve, got it replaced. The AC worked for a few hours and stopped cooling again.
I'm going to have to get it back to the shop, I'm so disappointed. In my case, it's a lease. Was it hard to get them to buy it back? This smells like a lemon to me, this will be the second repair attempt.
Newbie
Joined: Oct 2024
Posts: 2
Likes: 0
I am in a similar situation. I have an EQS 450+ SUV.
AC stopped cooling all of a sudden, no errors, it just wouldn't cool. I took it to the dealership, they said it was the AC expansion valve, got it replaced. The AC worked for a few hours and stopped cooling again.
I'm going to have to get it back to the shop, I'm so disappointed. In my case, it's a lease. Was it hard to get them to buy it back? This smells like a lemon to me, this will be the second repair attempt.
AC stopped cooling all of a sudden, no errors, it just wouldn't cool. I took it to the dealership, they said it was the AC expansion valve, got it replaced. The AC worked for a few hours and stopped cooling again.
I'm going to have to get it back to the shop, I'm so disappointed. In my case, it's a lease. Was it hard to get them to buy it back? This smells like a lemon to me, this will be the second repair attempt.
