Delete user profile
Thread Starter
Member
Joined: Mar 2007
Posts: 116
Likes: 3
From: South Louisiana
06 SLK55, 22 EQS450
Delete user profile
Hello. I bought a used eqs450 yesterday. The previous owner's user profile is still there. Is there a way to delete that profile? It is protected with a pin so I cannot access it to delete it (if that's the proper way to do it). Is this something I need to go to the dealer to have reset? I'm still learning all of it so I'm sure more questions will arise. Thanks in advance!
Senior Member
Joined: Nov 2022
Posts: 318
Likes: 83
2022 Taycan GTS, 2023 EQS580 SUV, 2023 EQS580 sedan
Best way is to have dealer to reset the Mercedes me that link to this vin. When I bought my 2nd Eqs locally, sales set it up through their system. The only thing I did is change the profile name.
Thread Starter
Member
Joined: Mar 2007
Posts: 116
Likes: 3
From: South Louisiana
06 SLK55, 22 EQS450
I hope Mercedes Me can help me out over the phone so I don't have to bring to the dealer. They're aren't too well-versed as far as EVs are concerned.
Out Of Control!!
Joined: Nov 2018
Posts: 11,398
Likes: 5,322
From: San Francisco Bay Area
2019 C63CS
Have you had a MB dealership sales person transfer the vehicle to your Mercedes me account? This has to be done by a dealership as it requires proof of ownership. The profiles you see in the car sync from the Mercedes me account, so sounds like the vehicle is still linked to the previous owner's account and not yours. Once the vehicle has been transferred to your account it should sync your profile to the car and remove the previous owner's profile. There should be a setting in MBUX to enable the automatic syncing of the profiles. Make sure that's turned on. You may also wanna perform a factory reset in MBUX to get all of the previous owner's data cleared out.
Thread Starter
Member
Joined: Mar 2007
Posts: 116
Likes: 3
From: South Louisiana
06 SLK55, 22 EQS450
Have you had a MB dealership sales person transfer the vehicle to your Mercedes me account? This has to be done by a dealership as it requires proof of ownership. The profiles you see in the car sync from the Mercedes me account, so sounds like the vehicle is still linked to the previous owner's account and not yours. Once the vehicle has been transferred to your account it should sync your profile to the car and remove the previous owner's profile. There should be a setting in MBUX to enable the automatic syncing of the profiles. Make sure that's turned on. You may also wanna perform a factory reset in MBUX to get all of the previous owner's data cleared out.
Yes. Previous Owner's name still appears on it. I spoke with Mercedes Me about it. Just gotta be put on the schedule to get it done. Hopefully I find a knowledgeable person who can handle it. Thanks again for the help!
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Out Of Control!!
Joined: Nov 2018
Posts: 11,398
Likes: 5,322
From: San Francisco Bay Area
2019 C63CS
If your Mercedes me account is set up and the vehicle is showing up correctly in the app and syncing its status, then likely all that may be required is a factory reset of MBUX to clear out the old data. You can do that yourself. The factory reset option is under the system settings.
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Senior Member
Joined: Nov 2022
Posts: 318
Likes: 83
2022 Taycan GTS, 2023 EQS580 SUV, 2023 EQS580 sedan
they have a tech on each dealer, a sales can do that too. You don’t need to go to dealer, since you just buy the car, sales will still help you and he can just update your Mercedes me account. Less than 5 min work. But will take about an hr to see the update
Thread Starter
Member
Joined: Mar 2007
Posts: 116
Likes: 3
From: South Louisiana
06 SLK55, 22 EQS450
UPDATE: Went to the dealership and the person was extremely knowledgeable and fast. He verified that I am the owner of the vehicle and was able to remove the previous owner's profile and add mine. So far, I am enjoying all the features of the car. Can't wait to see what else I discover. Thanks again for the help!
Junior Member
Joined: Jun 2023
Posts: 59
Likes: 8
EQS 450
Hello. I bought a used eqs450 yesterday. The previous owner's user profile is still there. Is there a way to delete that profile? It is protected with a pin so I cannot access it to delete it (if that's the proper way to do it). Is this something I need to go to the dealer to have reset? I'm still learning all of it so I'm sure more questions will arise. Thanks in advance!
I hope you paid no more than 50k for it....
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Joined: May 2020
Posts: 2,838
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From: Florida
MBWorld Fanatic!
Joined: May 2020
Posts: 2,838
Likes: 1,601
From: Florida
Newbie
Joined: Jul 2024
Posts: 2
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Eqe
Vlocked user
Hello. I bought a used eqs450 yesterday. The previous owner's user profile is still there. Is there a way to delete that profile? It is protected with a pin so I cannot access it to delete it (if that's the proper way to do it). Is this something I need to go to the dealer to have reset? I'm still learning all of it so I'm sure more questions will arise. Thanks in advance!
Anyone can advice regarding this
MBWorld Fanatic!
Joined: Jun 2010
Posts: 2,757
Likes: 957
From: Atlanta
2022 Mercedes EQS 580
Hello. I bought a used eqs450 yesterday. The previous owner's user profile is still there. Is there a way to delete that profile? It is protected with a pin so I cannot access it to delete it (if that's the proper way to do it). Is this something I need to go to the dealer to have reset? I'm still learning all of it so I'm sure more questions will arise. Thanks in advance!
MBWorld Fanatic!
Joined: Jun 2010
Posts: 2,757
Likes: 957
From: Atlanta
2022 Mercedes EQS 580
Every time I saw this message this is not the case. First time was when vehicle was in transport and the vibration and bumps transmitted by the carrier triggered the alarm. I have also seen if the car is locked but someone is working on the car (like the PPF guy or detailer, that can also trigger it. It is essentially a motion detector that operates on the logic that any motion even if small, if the car is parked, must be a collision. That isn't quite correct. It doesn't measure impact.
Newbie
Joined: Jul 2024
Posts: 5
Likes: 3
EQS450+
Two things to add,
1. Removing the old profile from our car… has been troublesome lol the new car has been at the dealer for a week now, but im sure they can figure it out.
2. we DID! Have a collision and it worked! It captured pictures of a tree that fell on our car, was a sad sight but I have to say I love the fact it will take pictures of situations for you.
1. Removing the old profile from our car… has been troublesome lol the new car has been at the dealer for a week now, but im sure they can figure it out.
2. we DID! Have a collision and it worked! It captured pictures of a tree that fell on our car, was a sad sight but I have to say I love the fact it will take pictures of situations for you.
