EQS EQS (V297) sedan

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Old 05-11-2023 | 10:37 PM
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vegeta's Avatar
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06 SLK55, 22 EQS450
Delete user profile

Hello. I bought a used eqs450 yesterday. The previous owner's user profile is still there. Is there a way to delete that profile? It is protected with a pin so I cannot access it to delete it (if that's the proper way to do it). Is this something I need to go to the dealer to have reset? I'm still learning all of it so I'm sure more questions will arise. Thanks in advance!
Old 05-11-2023 | 10:44 PM
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2022 Taycan GTS, 2023 EQS580 SUV, 2023 EQS580 sedan
Best way is to have dealer to reset the Mercedes me that link to this vin. When I bought my 2nd Eqs locally, sales set it up through their system. The only thing I did is change the profile name.
Old 05-12-2023 | 08:04 AM
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2022 EQS 580
Call Mercedes Me.
Old 05-12-2023 | 01:14 PM
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Originally Posted by Sir Lennox
Call Mercedes Me.
Thank you. I appreciate it.
Old 05-12-2023 | 01:15 PM
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Originally Posted by guess2098
Best way is to have dealer to reset the Mercedes me that link to this vin. When I bought my 2nd Eqs locally, sales set it up through their system. The only thing I did is change the profile name.
I hope Mercedes Me can help me out over the phone so I don't have to bring to the dealer. They're aren't too well-versed as far as EVs are concerned.
Old 05-12-2023 | 01:26 PM
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Have you had a MB dealership sales person transfer the vehicle to your Mercedes me account? This has to be done by a dealership as it requires proof of ownership. The profiles you see in the car sync from the Mercedes me account, so sounds like the vehicle is still linked to the previous owner's account and not yours. Once the vehicle has been transferred to your account it should sync your profile to the car and remove the previous owner's profile. There should be a setting in MBUX to enable the automatic syncing of the profiles. Make sure that's turned on. You may also wanna perform a factory reset in MBUX to get all of the previous owner's data cleared out.
Old 05-12-2023 | 02:34 PM
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Originally Posted by superswiss
Have you had a MB dealership sales person transfer the vehicle to your Mercedes me account? This has to be done by a dealership as it requires proof of ownership. The profiles you see in the car sync from the Mercedes me account, so sounds like the vehicle is still linked to the previous owner's account and not yours. Once the vehicle has been transferred to your account it should sync your profile to the car and remove the previous owner's profile. There should be a setting in MBUX to enable the automatic syncing of the profiles. Make sure that's turned on. You may also wanna perform a factory reset in MBUX to get all of the previous owner's data cleared out.

Yes. Previous Owner's name still appears on it. I spoke with Mercedes Me about it. Just gotta be put on the schedule to get it done. Hopefully I find a knowledgeable person who can handle it. Thanks again for the help!
Old 05-12-2023 | 02:50 PM
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Originally Posted by vegeta
Yes. Previous Owner's name still appears on it. I spoke with Mercedes Me about it. Just gotta be put on the schedule to get it done. Hopefully I find a knowledgeable person who can handle it. Thanks again for the help!
If your Mercedes me account is set up and the vehicle is showing up correctly in the app and syncing its status, then likely all that may be required is a factory reset of MBUX to clear out the old data. You can do that yourself. The factory reset option is under the system settings.
Old 05-12-2023 | 09:08 PM
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they have a tech on each dealer, a sales can do that too. You don’t need to go to dealer, since you just buy the car, sales will still help you and he can just update your Mercedes me account. Less than 5 min work. But will take about an hr to see the update

Originally Posted by vegeta
I hope Mercedes Me can help me out over the phone so I don't have to bring to the dealer. They're aren't too well-versed as far as EVs are concerned.
Old 05-16-2023 | 11:04 AM
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06 SLK55, 22 EQS450
UPDATE: Went to the dealership and the person was extremely knowledgeable and fast. He verified that I am the owner of the vehicle and was able to remove the previous owner's profile and add mine. So far, I am enjoying all the features of the car. Can't wait to see what else I discover. Thanks again for the help!
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Old 05-23-2023 | 12:27 PM
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Mercedes EQS
We learned that the first week we got ours as well. Had to go to the dealership and a sales rep had to move the VIN number to our MercedesMe account
Old 06-07-2023 | 08:53 AM
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EQS 450
Originally Posted by vegeta
Hello. I bought a used eqs450 yesterday. The previous owner's user profile is still there. Is there a way to delete that profile? It is protected with a pin so I cannot access it to delete it (if that's the proper way to do it). Is this something I need to go to the dealer to have reset? I'm still learning all of it so I'm sure more questions will arise. Thanks in advance!

I hope you paid no more than 50k for it....
Old 06-07-2023 | 10:51 AM
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Originally Posted by vhooloo
I hope you paid no more than 50k for it....
While I understand you're upset about your EQS, is there a reason why you need to spam the entire website and various sub-forums about it?
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Old 06-07-2023 | 05:39 PM
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All the posts have become childish.
Old 06-08-2023 | 09:59 AM
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EQS 450
What does collision detected in the app mean?
Old 06-08-2023 | 11:15 AM
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It means what it says. Your EQS has been in a collision.
Old 06-08-2023 | 11:29 AM
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Originally Posted by Utopia Texas
It means what it says. Your EQS has been in a collision.
It was likely set off by the service lift. Sometimes it can be set off by loud noises or actions with a lot of shock.
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Old 07-30-2024 | 01:51 PM
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Eqe
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Originally Posted by vegeta
Hello. I bought a used eqs450 yesterday. The previous owner's user profile is still there. Is there a way to delete that profile? It is protected with a pin so I cannot access it to delete it (if that's the proper way to do it). Is this something I need to go to the dealer to have reset? I'm still learning all of it so I'm sure more questions will arise. Thanks in advance!
I have imported car from china to egypt and mercedes me not available in egypt .i have accidently activated the valet and beginner mode .i don't have access to the main profile and cannot get the car back to it's normal.
Anyone can advice regarding this
Old 07-31-2024 | 08:31 AM
  #19  
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Originally Posted by vegeta
Hello. I bought a used eqs450 yesterday. The previous owner's user profile is still there. Is there a way to delete that profile? It is protected with a pin so I cannot access it to delete it (if that's the proper way to do it). Is this something I need to go to the dealer to have reset? I'm still learning all of it so I'm sure more questions will arise. Thanks in advance!
Last time I bought a used Mercedes in 2020, I went to the local dealer with proof of purchase, and their technology concierge just updated for me from her computer.
Old 07-31-2024 | 08:44 AM
  #20  
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Originally Posted by Utopia Texas
It means what it says. Your EQS has been in a collision.
Every time I saw this message this is not the case. First time was when vehicle was in transport and the vibration and bumps transmitted by the carrier triggered the alarm. I have also seen if the car is locked but someone is working on the car (like the PPF guy or detailer, that can also trigger it. It is essentially a motion detector that operates on the logic that any motion even if small, if the car is parked, must be a collision. That isn't quite correct. It doesn't measure impact.
Old 07-31-2024 | 09:30 AM
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EQS450+
Two things to add,

1. Removing the old profile from our car… has been troublesome lol the new car has been at the dealer for a week now, but im sure they can figure it out.

2. we DID! Have a collision and it worked! It captured pictures of a tree that fell on our car, was a sad sight but I have to say I love the fact it will take pictures of situations for you.

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