Beware of valet mode issue
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Super Member
Joined: Sep 2002
Posts: 917
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Beware of valet mode issue
On Friday our family went to a nice restaurant for dinner for my wife's birthday. Pulled up to the valet and decided to try the valet mode for the first time. Under apps, you see the valet mode option and can enable the valet mode which restricts speed, acceleration and access to your user profiles etc. When we left the restaurant, I could NOT get the car out of valet mode - it kept saying "you are not authorized to change the valet mode settings" - WTF, I'm the one who paid for the car!
We ended up driving home with a max speed of 45mph and acceleration that was designed for a parking lot. Called Mercedes Me support and they had no idea what was going on but attempted to remove valet mode from profile and said it would take 24hrs to get out of the mode (which was concerning since I needed to drive in the morning).
I also got the software update notification so I said that I might as well install that and go to sleep and see what happens in the morning. Luckily next morning I could go into valet mode and switch off the setting. Don't know if ultimately was the update that fixed the issue or the removing of valet mode from my services. I have added valet mode back to my profile but am scared to try it again.
Just fyi - try valet mode at your next dealership appointment before you try it first at a restaurant!
We ended up driving home with a max speed of 45mph and acceleration that was designed for a parking lot. Called Mercedes Me support and they had no idea what was going on but attempted to remove valet mode from profile and said it would take 24hrs to get out of the mode (which was concerning since I needed to drive in the morning).
I also got the software update notification so I said that I might as well install that and go to sleep and see what happens in the morning. Luckily next morning I could go into valet mode and switch off the setting. Don't know if ultimately was the update that fixed the issue or the removing of valet mode from my services. I have added valet mode back to my profile but am scared to try it again.
Just fyi - try valet mode at your next dealership appointment before you try it first at a restaurant!
Super Member
Joined: Dec 2022
Posts: 751
Likes: 225
From: Sweden
2023 EQE SUV 500 4Matic
Thanks for the alert on this and your excellent suggestion! I will add it to the list of things I need to check/try/confirm/validate/de-confuse/pester salesmen about/etc. when I take delivery of my new EQE SUV.
