EQS EQS (V297) sedan

EQS Recall + Service Campaign

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Old 10-27-2023 | 08:32 PM
  #1  
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2023 EQS 450+ 2022 Kia Carnival
EQS Recall + Service Campaign

Just got my EQS back from the dealer.
They kept it for a week. It was in for the battery malfunction, sunroof sometimes not opening, windows sometimes not opening and etc.

They did a massive update.

The car drives much better and the brake feel is very improved.
They replaced the window regulator but the sunroof was a software issue.
Also added two pillows on the back seat

This gave me a huge improvement on the EQS experience.
I hope people take it in for that big update. It is not OTA it needs to be done at the dealer.
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Old 10-28-2023 | 12:38 AM
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eqs 580 suv
What software version are you at after update?
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Old 10-28-2023 | 11:32 AM
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I'd love to know more
Old 10-28-2023 | 12:27 PM
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Originally Posted by QuadBenz
I'd love to know more
The software updates will include, but are not limited to, increased system robustness, increased augmented reality camera quality, implementation of the Zync-App for video streaming via the head unit, and implementation of Dolby Atmos for an improved audio experience.

Here is info about the free pillows.
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Old 10-28-2023 | 01:10 PM
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I went to my dealer to pick up my free pillows. They said I could not "pick them up,"
They had to be "installed"
They drove my car into their service bay, threw the pillows in the back, and drove it back to the front...
Why couldnt they just give the pillows to me or at least walk out to my car and throw them in the back seat? lol
I guess thats their way to ensure that they can officially charge MB for 1hr service. lol
Old 10-28-2023 | 01:14 PM
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Originally Posted by Tjdehya
I went to my dealer to pick up my free pillows. They said I could not "pick them up,"
They had to be "installed"
They drove my car into their service bay, threw the pillows in the back, and drove it back to the front...
Why couldnt they just give the pillows to me or at least walk out to my car and throw them in the back seat? lol
I guess thats their way to ensure that they can officially charge MB for 1hr service. lol
Because it's a service campaign and it needs to be booked and filed as "complete".
Mostly a formality in this case.
Old 10-28-2023 | 02:58 PM
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Originally Posted by eqs5804matic
What software version are you at after update?
I imagine a lot of us would like to know this. I had brought my car in for a couple recalls already several months ago. Is this something brand new?
Old 10-28-2023 | 03:56 PM
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EQE 350 4matic

are there any similar program for the EQE sedan? I’m in E316 software and my dealer wouldn’t take the vehicle in for software updates.
Old 10-28-2023 | 04:03 PM
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Originally Posted by EQEBlue
are there any similar program for the EQE sedan? I’m in E316 software and my dealer wouldn’t take the vehicle in for software updates.
Nothing for EQE yet.
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Old 10-28-2023 | 04:59 PM
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Originally Posted by AppleFan1
I imagine a lot of us would like to know this. I had brought my car in for a couple recalls already several months ago. Is this something brand new?
There is. Its an entire refresh for MBUX.. AND..... you get pillows for the rear seat....oooolala! The MBUX update seems a fully matured build. No little hiccups on startup nor glitches. Visually the initial flash screen is new, and the passenger screen savers are new. Functionally, you can turn the battery automatic preconditioning off (don't see the need for it) and there is additional info for and during the charging process. Nav seems enhanced, smarter and faster. Voice recognition also seems more adept. I'm sure there has been big changes that we just can't see. AND!!! as I posted previously, the EA plug and charge feature has been working flawlesslesly (3 times in a row)! When you touch the radio tile you get your favorites in the popup window instead of having to press again to open the radio screen fully. All in all I'm very satisfied with this latest build.
Still lacking however, a button to raise the suspension and a carwash mode, 2 glaring ommisions since day one.....
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Old 10-28-2023 | 07:18 PM
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Is this for the sedan only or SUV as well?

My car already has Dolby Atmos but no Zync. I should still be able to update right?
Old 10-28-2023 | 07:46 PM
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Originally Posted by QuadBenz
Is this for the sedan only or SUV as well?

My car already has Dolby Atmos but no Zync. I should still be able to update right?
No clue. The SUV might already have it.
Old 10-29-2023 | 12:41 AM
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Originally Posted by c4004matic
There is. Its an entire refresh for MBUX.. AND..... you get pillows for the rear seat....oooolala! The MBUX update seems a fully matured build. No little hiccups on startup nor glitches. Visually the initial flash screen is new, and the passenger screen savers are new. Functionally, you can turn the battery automatic preconditioning off (don't see the need for it) and there is additional info for and during the charging process. Nav seems enhanced, smarter and faster. Voice recognition also seems more adept. I'm sure there has been big changes that we just can't see. AND!!! as I posted previously, the EA plug and charge feature has been working flawlesslesly (3 times in a row)! When you touch the radio tile you get your favorites in the popup window instead of having to press again to open the radio screen fully. All in all I'm very satisfied with this latest build.
Still lacking however, a button to raise the suspension and a carwash mode, 2 glaring ommisions since day one.....
This fantastic! I’m scheduled to bring my car to the dealer on November 2 since I viewed your preconditioning icon. I’ll make sure they perform this major update.
Old 10-29-2023 | 11:14 AM
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4 times plug and charge at EA. I can most definitely get used to this! Different chargers in different states too!
Mid pack charge at 30F, still getting 100kw.
Spoiled😍

Last edited by c4004matic; 10-29-2023 at 11:16 AM.
Old 10-29-2023 | 12:44 PM
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EQE350 SUV 4MATIC
Originally Posted by EQEBlue
are there any similar program for the EQE sedan? I’m in E316 software and my dealer wouldn’t take the vehicle in for software updates.
I had a problem with the Settings icon disappearing from the Infotainment screen and the EQ panel being presented with no selectable items.The car was in for other problems and I requested an update to the MBUX which took it from E329 to E330. Not if that fixed the problem or if they would have made the update if there were no other issues.
Old 10-29-2023 | 12:48 PM
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I had this update performed at the dealer this week (campaign 2023070020). It updated the MBUX software to E445.001. Unfortunately Carplay will not work anymore. I deleted my iPhone from the MBUX and deleted the MBUX from my phone and went through the whole repairing process. I also reset the newtwork settings on the MBUX, which prompted another repairing. In each case, the phone appears and I'm prompted to start Carplay. The Carplay icon appears in the upper left corner but when I click on it I get a message saying Carplay is starting followed, eventually, by a message that Carplay could not start.

I've tried the entire process with two different phones.

In addition, the automatic lane change feature did not work when I picked the car up. But when I tried the car again later in the day it worked and seems to be continuing to work.
Old 10-29-2023 | 11:33 PM
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Originally Posted by Skipperme
I had this update performed at the dealer this week (campaign 2023070020). It updated the MBUX software to E445.001. Unfortunately Carplay will not work anymore. I deleted my iPhone from the MBUX and deleted the MBUX from my phone and went through the whole repairing process. I also reset the newtwork settings on the MBUX, which prompted another repairing. In each case, the phone appears and I'm prompted to start Carplay. The Carplay icon appears in the upper left corner but when I click on it I get a message saying Carplay is starting followed, eventually, by a message that Carplay could not start.

I've tried the entire process with two different phones.

In addition, the automatic lane change feature did not work when I picked the car up. But when I tried the car again later in the day it worked and seems to be continuing to work.
is this EQS or EQE ? Are you sure the new software version is E445? Because E330 suppose to be the latest for EQS !
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Old 10-30-2023 | 07:38 AM
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Originally Posted by eqs5804matic
is this EQS or EQE ? Are you sure the new software version is E445? Because E330 suppose to be the latest for EQS !
Car is 2022 EQS 450+. I'm pretty sure it's E445 (see photo)

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Old 10-30-2023 | 10:35 AM
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Interesting! I just got a near new 2023 EQS 450 4matic and it is on E330:

Old 10-30-2023 | 11:04 AM
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Originally Posted by Skipperme
Car is 2022 EQS 450+. I'm pretty sure it's E445 (see photo)
wow, thanks for confirming is it US version ?can you tell us what other new features and menus you can see as result of this update ? Zync or new new changes in driver assist or off road ?
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Old 10-30-2023 | 05:32 PM
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Originally Posted by eqs5804matic
wow, thanks for confirming is it US version ?can you tell us what other new features and menus you can see as result of this update ? Zync or new new changes in driver assist or off road ?
c4004matic explains all the features with this update in detail above. He says it’s great.
Old 10-30-2023 | 05:37 PM
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Originally Posted by AppleFan1
c4004matic explains all the features with this update in detail above. He says it’s great.
Thanks! I already saw it but how do you know that’s all the changes after this major upgrades ? I prefer he/she speak for herself
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Old 10-30-2023 | 11:09 PM
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2022 EQS 450+, 2020 BMW i3, 2017 BMW 328d
Originally Posted by Skipperme
Car is 2022 EQS 450+. I'm pretty sure it's E445 (see photo)
I'm incredibly confused now. My 2022 EQS 450+ has campaign 2023070020 done and MBUX is unchanged at RL_NTG7_E330.602_23063AC3. So what gives? Why are some cars getting the new software and some are not?!

All the more frustrating is the campaign bulletin has step-by-step instructions to press button to update "All control units". Images clearly showing 32 control units to be scanned for an update.

Last edited by capt_slow; 10-30-2023 at 11:13 PM.
Old 11-01-2023 | 12:03 PM
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I just called my dealer and gave them my VIN. They said mine didn't have anything that needed to be done for it. I have an SUV, so I'm assuming for now this is only for the sedan.
Old 11-01-2023 | 12:26 PM
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Originally Posted by QuadBenz
I just called my dealer and gave them my VIN. They said mine didn't have anything that needed to be done for it. I have an SUV, so I'm assuming for now this is only for the sedan.
Pretty sure you are right. Given that the SUVs are a later build. You are reaping the benefits of our "beta" versions. To MB's credit, they have been pretty good with addressing software issues that are to be expected in any totally new vehicle, nevermind utterly new platform. For example Toyota always thought that developing an electric platform would not be an engineering challenge, the results show how wrong they were. Though MB's first EV's are either competitive or class leading, Toyota's are utterly uncompetitive out of the gate. They are so bad they might have as well waited a generation rather than releasing the embarrassing BZ platform.
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