Cracked windshield
Thread Starter
MBWorld Fanatic!
Joined: Feb 2014
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From: Iowa
2025 EQS580
Cracked windshield
I have the worst luck with windshields. I had to replace two windshields in my 2019 S450. I was hoping to escape this situation with my 2022 EQS 580. Just over 3 weeks ago I discovered a small crack (about 3 inches long going vertically) at base of the windshield on the passenger side. On hour trip to northeast OH and back it has expanded about 6 inches from the original measurement but heading horizontally to the right looking at it from inside the car near the base. It has the superior acoustic (double pain) glass or whatever it’s called.
We just returned home from OH. I talked to my insurance company and it’s fully covered. Just for my curiosity, how much does it cost? Also, how long does it take to get here from Germany?
We just returned home from OH. I talked to my insurance company and it’s fully covered. Just for my curiosity, how much does it cost? Also, how long does it take to get here from Germany?
MBWorld Fanatic!
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From: Brookshire, Texas & Cat Spring, Texas
2019 SL550/2023 EQS 580 SUV
How fast the windshield gets to your area strictly depends on supply at the other end. On my SL550’s one windshield was back ordered 5 weeks. A second one shipped the next day.
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From: Iowa
2008 CL550, 2022 EQB 300, 2023 EQS 450 4Matic
I have the worst luck with windshields. I had to replace two windshields in my 2019 S450. I was hoping to escape this situation with my 2022 EQS 580. Just over 3 weeks ago I discovered a small crack (about 3 inches long going vertically) at base of the windshield on the passenger side. On hour trip to northeast OH and back it has expanded about 6 inches from the original measurement but heading horizontally to the right looking at it from inside the car near the base. It has the superior acoustic (double pain) glass or whatever it’s called.
We just returned home from OH. I talked to my insurance company and it’s fully covered. Just for my curiosity, how much does it cost? Also, how long does it take to get here from Germany?
We just returned home from OH. I talked to my insurance company and it’s fully covered. Just for my curiosity, how much does it cost? Also, how long does it take to get here from Germany?
Super Member
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23' EQS AMG
That sucks big time; I'm sorry to hear that. In the luck category, I think I bet you with a front camera crack. Of all the places debris can hit, it struck a dime sized front camera lens.
That listed price of $1900 for the windshield is rather cheap compared to my 750li. They wanted $3400 installed. It has HUD and whatever else that they think an OE should have, and charges for whatever they think they can get for it.
The crack on my windshield is about 3 inches on the passenger side side edge. I was also told by someone that if you get a crack from any of the edge, the crack will expand much faster than if it was a chip/crack toward the interior location of the windshield. The cracks will get larger very fast especially when the inside and outside temperature are vastly different.
That listed price of $1900 for the windshield is rather cheap compared to my 750li. They wanted $3400 installed. It has HUD and whatever else that they think an OE should have, and charges for whatever they think they can get for it.
The crack on my windshield is about 3 inches on the passenger side side edge. I was also told by someone that if you get a crack from any of the edge, the crack will expand much faster than if it was a chip/crack toward the interior location of the windshield. The cracks will get larger very fast especially when the inside and outside temperature are vastly different.
Thread Starter
MBWorld Fanatic!
Joined: Feb 2014
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From: Iowa
2025 EQS580
All I know is that I will pay 0$. The recalibration is included. The local Mercedes dealer takes the cracked windshields to a place practically across the street to Harmon Glass. I know that they do an outstanding job from past experience.
Thread Starter
MBWorld Fanatic!
Joined: Feb 2014
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From: Iowa
2025 EQS580
My windshield is now on order. Just confirmed by Harmon Glass. They told me that it will only take 3-5 days. I find that hard to believe. I’ll be happy if it only takes 2 weeks.
Last edited by AppleFan1; Jan 9, 2024 at 02:28 PM.
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Member
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EQE 350 4matic
My EQE needed one after 5 days, it was $3500 for windshield with PAF and HUD lens with green tint on top and bottom.
The first one satellite got had a broken heated windscreen connector next one had broken mount for dash cam and finallly after 3 months got one what wasn’t damaged or broken.
Make sure you get to check the windscreen prior to mount if you have more than a simple glass
The first one satellite got had a broken heated windscreen connector next one had broken mount for dash cam and finallly after 3 months got one what wasn’t damaged or broken.
Make sure you get to check the windscreen prior to mount if you have more than a simple glass
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Newbie
Joined: Jul 2004
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2023 EQS580
It would be surprising if they didn't have stock for the windshields in the United States.
I broke the windshield on my 2019 S560 coupe and they had one in inventory, got it fixed within a few days. And that's a comparatively rare car.
I broke the windshield on my 2019 S560 coupe and they had one in inventory, got it fixed within a few days. And that's a comparatively rare car.
Last edited by avalys; Jan 9, 2024 at 09:25 PM.
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From: Occupied Palestine
2025 Maserati Grecale Folgore and 2024 Jaguar F-PACE SVR
My EQE needed one after 5 days, it was $3500 for windshield with PAF and HUD lens with green tint on top and bottom.
The first one satellite got had a broken heated windscreen connector next one had broken mount for dash cam and finallly after 3 months got one what wasn’t damaged or broken.
Make sure you get to check the windscreen prior to mount if you have more than a simple glass
The first one satellite got had a broken heated windscreen connector next one had broken mount for dash cam and finallly after 3 months got one what wasn’t damaged or broken.
Make sure you get to check the windscreen prior to mount if you have more than a simple glass
Did you notice those probs or is that just what they said? Asking cuz I got that spiel about having to inspect it and stuff before they had even actually ordered it. Have a feeling that's just standard response #1 when someone calls to ask what's taking so long.
GEICO is only making me pay $50 for the windshield my new 2024 Jag needs FWIW (instead of my normal deductible).
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EQE 350 4matic
Your spelling checker doesn't approve of the word Safelite. :P
Did you notice those probs or is that just what they said? Asking cuz I got that spiel about having to inspect it and stuff before they had even actually ordered it. Have a feeling that's just standard response #1 when someone calls to ask what's taking so long.
GEICO is only making me pay $50 for the windshield my new 2024 Jag needs FWIW (instead of my normal deductible).
Did you notice those probs or is that just what they said? Asking cuz I got that spiel about having to inspect it and stuff before they had even actually ordered it. Have a feeling that's just standard response #1 when someone calls to ask what's taking so long.
GEICO is only making me pay $50 for the windshield my new 2024 Jag needs FWIW (instead of my normal deductible).
AAA had a $0 deductible so yea wait was the pain
Member
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EQE 350 4matic
you can get non PAF (IR and sound dampened glass sooner PAF ones are a pain to come by
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23' EQS AMG
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From: WI
17 E43; 21 GLS580
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From: Occupied Palestine
2025 Maserati Grecale Folgore and 2024 Jaguar F-PACE SVR
Safelite did the whole thing right in front of my house but because it's a 2024 that's not in their system they didn't recalibrate it. Seeing how far away my dealer is I guess was still better than having to go there and let strangers drive my new car around from shop to shop but it still kinda sux that it's not done. 
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From: 🇨🇦
W463 G550 / C190 GTC //prev: W204 C63 507 / R170
I chose to pay for these out of pocket to prevent that. EV insurance is a rip off as it is.
I unfortunately think PPF like EXOSHIELD is mandatory, especially if you do a lot of highway driving. I had a small stone crack my EQS SUV windshield after about 18 months of driving. I was not following too closely - in fact I saw the stone and the truck was in the other lane about 4-6 car lengths ahead.
On my G and AMG GTC, I have had EXOSHIELD since the start and no cracked windshield over about 100,000 km of combined driving.
Problem with EXOSHIELD is you have to deal with the installers - who are reluctant to do a small job and either never get back to you or over-charge.
