MBUX Interior Assistant keeps resetting to off?
Thread Starter
Newbie
Joined: Dec 2023
Posts: 5
Likes: 0
EQS 580
MBUX Interior Assistant keeps resetting to off?
I was wondering if anyone has encounter the issue of the Interior Assistant feature resetting itself to OFF every so often? Randomly, I'll motion with my "V" finger gesture shortcut and get no response, and then I have to go into the settings menu only to see that Interior Assistant has been toggled off. I'll toggle it back on, but after a few days/weeks I'll run into the same issue. I'm logged into the same profile each time I drive, so it is not due to simply being on the wrong profile.. although I do suspect it may be some bug associated with profile settings?
Has anyone else encountered this or possibly knows a fix? Thanks in advance!
Has anyone else encountered this or possibly knows a fix? Thanks in advance!
Newbie
Joined: Mar 2024
Posts: 10
Likes: 8
From: Houston, TX
EQS 450+ SUV
Hello,
I haven't had issues with gestures toggling off in the settings, but there was a time when all of the gestures (sunroof, V sign, looking at mirror that needs adjusting, passenger map light when reaching over to seat) wouldn't work. In my situation, either they all worked, or they all didn't. This was during the first week of having the car, and I was getting lots of other errors, so the car went in for software updates. Since then, the gestures work as designed. Unfortunately the car is back in the shop for the third time because of bigger issues.
Hopefully they can apply a software update that will keep your assistant activated. Good luck!
BB
I haven't had issues with gestures toggling off in the settings, but there was a time when all of the gestures (sunroof, V sign, looking at mirror that needs adjusting, passenger map light when reaching over to seat) wouldn't work. In my situation, either they all worked, or they all didn't. This was during the first week of having the car, and I was getting lots of other errors, so the car went in for software updates. Since then, the gestures work as designed. Unfortunately the car is back in the shop for the third time because of bigger issues.
Hopefully they can apply a software update that will keep your assistant activated. Good luck!
BB
MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,500
Likes: 336
From: Europe
223.168 & 213.012 & 906.633 & 214.005
See the related discussion at the W223 forum. Someone there wanted the opposite, turn off interior assist. I believe a forced sync with mercedes me fixed his case. A bit odd though.
Thread Starter
Newbie
Joined: Dec 2023
Posts: 5
Likes: 0
EQS 580
Thanks for the information! Would you by chance have a link to this thread? I have not been able to find it using the standard search functions.
MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,500
Likes: 336
From: Europe
223.168 & 213.012 & 906.633 & 214.005
https://mbworld.org/forums/s-class-w...ead-light.html
They talk about "the motion sensor" while it all is about the interior assist.
Newbie
Joined: Jun 2025
Posts: 1
Likes: 0
I was wondering if anyone has encounter the issue of the Interior Assistant feature resetting itself to OFF every so often? Randomly, I'll motion with my "V" finger gesture shortcut and get no response, and then I have to go into the settings menu only to see that Interior Assistant has been toggled off. I'll toggle it back on, but after a few days/weeks I'll run into the same issue. I'm logged into the same profile each time I drive, so it is not due to simply being on the wrong profile.. although I do suspect it may be some bug associated with profile settings?
Has anyone else encountered this or possibly knows a fix? Thanks in advance!
Has anyone else encountered this or possibly knows a fix? Thanks in advance!
Newbie
Joined: Mar 2024
Posts: 10
Likes: 8
From: Houston, TX
EQS 450+ SUV
1. Go to Settings
2. Choose System tab from the top menu.
3. Choose Intelligent Assistance (on the upper left)
4. In the main window on the right, scroll down to Interior Assistant (it’s not visible unless you scroll down). You’ll see a toggle to turn it on/off. It will probably be off (greyed out) since your gestures aren’t working.
5. Flip the toggle to On (it will be orange when on).
Just like that, your gestures will (hopefully) be back.
I haven’t been able to figure out what causes the Interior Assistant to switch off, but it does so randomly. Every time it happens, I follow the above steps, and everything is back the way it should be.
I hope this helps with your issue!
Last edited by SomethingElse; Jun 2, 2025 at 07:30 PM.
Trending Topics
Senior Member
Joined: Jul 2013
Posts: 308
Likes: 76
2024 E350
Yes! It’s maddening if you don’t know where the solution hides. My dealer had no idea and instead gave me a longwinded explanation that Mercedes had deactivated that feature via an over-the-air update for safety reasons. Wrong! Here’s how to fix it:
1. Go to Settings
2. Choose System tab from the top menu.
3. Choose Intelligent Assistance (on the upper left)
4. In the main window on the right, scroll down to Interior Assistant (it’s not visible unless you scroll down). You’ll see a toggle to turn it on/off. It will probably be off (greyed out) since your gestures aren’t working.
5. Flip the toggle to On (it will be orange when on).
Just like that, your gestures will (hopefully) be back.
I haven’t been able to figure out what causes the Interior Assistant to switch off, but it does so randomly. Every time it happens, I follow the above steps, and everything is back the way it should be
1. Go to Settings
2. Choose System tab from the top menu.
3. Choose Intelligent Assistance (on the upper left)
4. In the main window on the right, scroll down to Interior Assistant (it’s not visible unless you scroll down). You’ll see a toggle to turn it on/off. It will probably be off (greyed out) since your gestures aren’t working.
5. Flip the toggle to On (it will be orange when on).
Just like that, your gestures will (hopefully) be back.
I haven’t been able to figure out what causes the Interior Assistant to switch off, but it does so randomly. Every time it happens, I follow the above steps, and everything is back the way it should be
I think it was the first night I got the car that I remember the passenger light turning on when I reached over the seat with my hand, so I know it was working at some point. Now none of the gestures work except for the adjusting of the side view mirrors just by looking at the mirror I want to adjust.
Does anyone know if Mercedes disabled the cabin gestures for US models with an update?
MB World Stories
The Best of Mercedes & AMG
Dubai Tuner Gives the Mercedes G-Class An Entirely New Look
Verdad Gallardo
Six Gift Ideas Your AMG Loving Dad or Grad Will Cherish
7 Craziest Things AMG Gas Ever Built
Verdad Gallardo
New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know
Verdad Gallardo
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
