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Has anyone experienced damage to their charge port? I inspected mine and found some damage to one of the DC pins. By the looks of it, some of the copper-like material has embedded/melted into the pin.
Has anyone experienced damage to their charge port? I inspected mine and found some damage to one of the DC pins. By the looks of it, some of the copper-like material has embedded/melted into the pin.
Have you attempted to charge the car since you noticed the damaged pin? What do you think may have been the cause?
I don't think it looks like corrosion. It's not like the pin was connected to the charging plug for an extended period in wet conditions. If the microswitch failed to stop the current when pressing the latch lever on top of the CCS1 plug, and the charging session was not stopped by pressing the button at the lower right corner of the charging port before the CCS1 connector was removed, then I can see where it may have been possible that the pin could have been damaged.
I’ve had this happen to my EQE sedan from a electrify America charger in NorCal, had to replace charge port and it costed $3k filed a case with electrify America for reimbursement waiting the last 2 months with little response
I’ve had this happen to my EQE sedan from a electrify America charger in NorCal, had to replace charge port and it costed $3k filed a case with electrify America for reimbursement waiting the last 2 months with little response
I wonder how often this occurs. I believe this could only happen if the switch in the EA connector failed AND the charging session is not stopped prior to unplugging the connector. In other words, don’t unplug the connector unless the status light in the charging port is white.
Could you share the part numbers for the repair? I am curious to know how much of the $3K cost was labor.
Have you attempted to charge the car since you noticed the damaged pin? What do you think may have been the cause?
It charged successfully the day prior at a EA station, but the charger was clean when I inspected it. I think the damage came from another EA station the prior month (when I last charged). Those EA plugs are not in the best condition, found one a few weeks ago with signs of fire damage: strong electrical smoke smell, black and melted plastic components, fragments of copper conductor everywhere. Obviously I didn't use it, but scary part was the charge was still showing Available for use. The other plug at this same station wasn't far behind in condition. That little 5-min saga got me to start inspecting plugs before charging.
Thankfully, MB changed out my charge port harness under goodwill. Apparently, it's a common enough issue that they are taking it seriously. I imagine under the right conditions it can become a fire hazard.
PSA: Inspect your charger before you plug it in.
Last edited by capt_slow; Jun 9, 2024 at 12:18 PM.
It charged successfully the day prior at a EA station, but the charger was clean when I inspected it. I think the damage came from another EA station the prior month (when I last charged). Those EA plugs are not in the best condition, found one a few weeks ago with signs of fire damage: strong electrical smoke smell, black and melted plastic components, fragments of copper conductor everywhere. Obviously I didn't use it, but scary part was the charge was still showing Available for use. The other plug at this same station wasn't far behind in condition. That little 5-min saga got me to start inspecting plugs before charging.
Thankfully, MB changed out my charge port harness under goodwill. Apparently, it's a common enough issue that they are taking it seriously. I imagine under the right conditions it can become a fire hazard.
PSA: Inspect your charger before you plug it in.
Looks like that charger has been to houses of ill repute in Bangkok
I wonder how often this occurs. I believe this could only happen if the switch in the EA connector failed AND the charging session is not stopped prior to unplugging the connector. In other words, don’t unplug the connector unless the status light in the charging port is white.
Could you share the part numbers for the repair? I am curious to know how much of the $3K cost was labor.
No, I believe you misunderstood the type of failure here(at least in my case) The CCS DC sockets inside the plug are misaligned due to some charge ports/adapters overheating.
when you plug in the misaligned dc sockets scrap and push your car’s DC pins and after charging, (NOTE: here never just press the button on connector to stop charging as this would disconnect hot contactors, use the car’s soft/hard button or stations soft button to stop charging) and when you remove the plug it removes material or clumps it.
Your vehicle still would be able to charge but would throttle sooner and would damage any plugs you plug into.
part number for the port and wiring harness is
295-540-93-18 at cost of $805
and labor of $2200
my dealership had two other EQ vehicles with similar damages prior one a EQB and another EQE, the EQE had a goodwill replacement from MB but the EQB and my EQE were declined and were asked to go thru Electrify America. The EQab owner seem to have gone thru insurance.
Also the charge port has a new design were you cannot remove the DC pin plug which is quite annoying I must say. The damage to my ports were quite a bit significant the OPs but I didn’t smell burning just throttling down to 35A delivery in 2 mins
I’ve had this happen to my EQE sedan from a electrify America charger in NorCal, had to replace charge port and it costed $3k filed a case with electrify America for reimbursement waiting the last 2 months with little response
What is the status of your reimbursement? I am on the same boat, the charging port was damaged by an EA charger.
It charged successfully the day prior at a EA station, but the charger was clean when I inspected it. I think the damage came from another EA station the prior month (when I last charged). Those EA plugs are not in the best condition, found one a few weeks ago with signs of fire damage: strong electrical smoke smell, black and melted plastic components, fragments of copper conductor everywhere. Obviously I didn't use it, but scary part was the charge was still showing Available for use. The other plug at this same station wasn't far behind in condition. That little 5-min saga got me to start inspecting plugs before charging.
Thankfully, MB changed out my charge port harness under goodwill. Apparently, it's a common enough issue that they are taking it seriously. I imagine under the right conditions it can become a fire hazard.
PSA: Inspect your charger before you plug it in.
How did you get MB to replace the charging port out of goodwill? Mine was damaged by EA charger as well but dealer won't even contact MB and said this is not covered.
How did you get MB to replace the charging port out of goodwill? Mine was damaged by EA charger as well but dealer won't even contact MB and said this is not covered.
My dealer is pretty big. From what I'm told, they had previous cases and just raised it with MBUSA, who automatically handled it via goodwill. I suspect officially they cant disposition it via warranty as it is indeed external influence, but they may be working something on the back end with EA to make sure cars are repaired. My best guess is by not bothering to ask, your dealer didnt bother to find out.
My dealer is pretty big. From what I'm told, they had previous cases and just raised it with MBUSA, who automatically handled it via goodwill. I suspect officially they cant disposition it via warranty as it is indeed external influence, but they may be working something on the back end with EA to make sure cars are repaired. My best guess is by not bothering to ask, your dealer didnt bother to find out.
Thank you for responding. You are right. They did not even bother to check with MBUSA.
Thank you for responding. You are right. They did not even bother to check with MBUSA.
I also have the same issue happend to EQS 450+ on Spe 16 and Got the same quote from Mercedes Delaership and Opened a case with Electrify America and declined reimbursement asking me to look into the terms of use.
Here is the email from Electrify AmericaThank you for reaching out to Electrify America and providing photos. We are unable to approve your reimbursement request as related to the inlet of your vehicle. If you have any further questions, please see the agreed upon Terms of Use. For further questions about repairs or the associated costs, we recommend reaching out to your vehicle manufacturer for assistance.
If you have any further questions, please feel free to contact Electrify America directly at 1-833-632-2778.
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