MercedesMe Changes
Thread Starter
Member
Joined: Jul 2007
Posts: 146
Likes: 30
From: Memphis, TN
MercedesMe Changes
Anyone received an email notification about upcoming changes to MercedesMe that is due to take affect in December 2025. I have a US spec EQS AMG sedan manufactured in 2022. I am really getting annoyed with getting e-mail in German and then have to translate in Microsoft. I have contacted MBUSA about the issue and got no where with why I receive German notifications. As much as I love my car its the lack of SW support and lack of attention to detail like the customer messaging that will probably prevent me from getting another MB in the future.
Super Member
Joined: Dec 2022
Posts: 751
Likes: 225
From: Sweden
2023 EQE SUV 500 4Matic
I share your irritation with the amazing lack of "attention to detail" we experience. I don't know how MB managed to amass such a strong market reputation over the years, unless all these customer-facing "failures" are very recent.
But, I feel there must be a setting that's with in your control to make this information arrive to you in English. I feel this way because when I took delivery of my car, everything -- the car, the MMe App and the MMe account was in Swedish. To me that proves that the information can come to customers in something other than German. I changed every language setting I found to English. So now, the car and the MMe app are in English (my native language). My MMe (web) account remains in Swedish, even though I have English selected there as my preference. Go figure. Marketing communications, still arrive to me mostly in Swedish, but sometimes in English -- but never German.
The places I found to select language were:
MBUX - car settings
MMe account (web) - "MyMercedes" - settings - language
But, I feel there must be a setting that's with in your control to make this information arrive to you in English. I feel this way because when I took delivery of my car, everything -- the car, the MMe App and the MMe account was in Swedish. To me that proves that the information can come to customers in something other than German. I changed every language setting I found to English. So now, the car and the MMe app are in English (my native language). My MMe (web) account remains in Swedish, even though I have English selected there as my preference. Go figure. Marketing communications, still arrive to me mostly in Swedish, but sometimes in English -- but never German.
The places I found to select language were:
MBUX - car settings
MMe account (web) - "MyMercedes" - settings - language
Last edited by ScottC2; Nov 14, 2025 at 11:31 AM.
Super Member
Joined: Dec 2022
Posts: 751
Likes: 225
From: Sweden
2023 EQE SUV 500 4Matic
Senior Member
Joined: Mar 2023
Posts: 368
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EQE350 SUV 4MATIC
Privacy Terms
Service Terms
Newbie
Joined: Dec 2025
Posts: 2
Likes: 3
I had emails and Mercedes Me sign on screens in German for my last & current EQS. It was so frustrating and I couldn't find the answer. When I was working with support over email for a different issue - someone helped with this problem.
Reached out to the Mercedes-Benz Digital Extras team digitalextras.usa@cac.mercedes-benz.com. They sent directions to change my country in a SalesForce portal - I was able to update in less than 5 minutes and haven't had the issue since.
Reached out to the Mercedes-Benz Digital Extras team digitalextras.usa@cac.mercedes-benz.com. They sent directions to change my country in a SalesForce portal - I was able to update in less than 5 minutes and haven't had the issue since.
Member
Joined: Oct 2010
Posts: 222
Likes: 71
From: Alabama
2023 X296 EQS 580 SUV / 2018 991.2 Cabriolet
I had emails and Mercedes Me sign on screens in German for my last & current EQS. It was so frustrating and I couldn't find the answer. When I was working with support over email for a different issue - someone helped with this problem.
Reached out to the Mercedes-Benz Digital Extras team digitalextras.usa@cac.mercedes-benz.com. They sent directions to change my country in a SalesForce portal - I was able to update in less than 5 minutes and haven't had the issue since.
Reached out to the Mercedes-Benz Digital Extras team digitalextras.usa@cac.mercedes-benz.com. They sent directions to change my country in a SalesForce portal - I was able to update in less than 5 minutes and haven't had the issue since.
Newbie
Joined: Dec 2025
Posts: 2
Likes: 3
Here are the instructions they shared with me. My log in details are not working on this page any longer - not sure if they enabled access for a short time or if I had a password change since accessing. Hopefully this helps!
To resolve the issue with the portal switching to German, please follow these steps below:
To resolve the issue with the portal switching to German, please follow these steps below:
- Open the https://mercedes-benz-ccc.my.salesforce.com/apex/ and log in to the user account.
- Click the menu bar "My Account" and then "Change Country". At this stage, the website will be shown in a foreign language. Advise the customer to use a translation tool.
- Correct the user account country and preferred language.
- Accept the Mercedes me ID Service Terms.
- After saving the changes, the CIAM database will store the proper language preference, and all further customer communication triggered by CIAM will be in the desired language.
- Log in to this Demo app https://mercedes-benz-ccc.my.salesforce.com/apex/
- Then click My Account
- Click My Data
- Change language to English and country to USA.
