jamesml350

Can any one assist on this. I don't know if the dealer is lying or what. So i had my PO which had all my options. My VIN number came available today!!!! I noticed the Night Package DC1 was missing from the original PO. I asked the GM he said he'll look into it and just said if it's not available MB will just remove it and build it without it. Is this true?

n3rd

This has happened in the last but I doubt there is a shortage of the parts needed for the night package. It more likely that they forgot to add it to the build.

jamesml350

I found out more information. So there is still a night package, but here are missing components. It is no longer called DC1. It's called DQ4. From what i was told there was a component of the bumper, which I am not sure. This is what is included in DQ4.

Spare wheel in black
Night package
Brush Guard in Black
Grille in Gunmetal.

I am not sure what else is in the night package (not night package plus).

Bob Z.

iTrader: (1)

I just looked at the order guide and did not see DQ4, just DC1, which is the Night Package. Someone is blowing smoke up your butt.

sam9187

In the 2021 DOG there is a night package labeled DF4 but no sign of DQ4.

Bob Z.

iTrader: (1)

DF4 is new for 2021 (AMG Night Package Magno)

CClement

You have to love the fact that we all seem to know more than GMs and SAs. So ridiculous.

Bob Z.

iTrader: (1)

I went through the same thing when was getting ready to order my Porsche...thank god for Rennlist Forums! And thanks to everyone here that helped me order my G550!

TheRod

I'm getting ready to submit my build order for a G63. Any advice/tips to reduce my headaches down the line?

n3rd

There aren’t headaches. Just get a copy of your build from the dealer after it’s entered into their ordering system.

Bob Z.

iTrader: (1)

Yeah, just get the options you want and be sure to look at all the color combos so that you get the one you really like, not what someone else says you should get.

jamesml350

here’s the screen shot I was sent from the GM. let me know what you think. First it’s was DQ4 And then the 2nd is another system when he opened it up with the description.

Bob Z.

iTrader: (1)

No clue what DQ4 is but it does not appear to be a package but an individual option. I posted the 2021 Order Guides in another thread and it is not mentioned in those but it shows 2020 on the sheet you posted, and it is not in those order guides either. Maybe a dealer can chime in? You can also email MB USA and ask.

jamesml350

this was my original order that was a PO #. the images above have the same PO but has the VIN added. The original PO had everything and the correct night package.

do you have their email address?

Bob Z.

iTrader: (1)

Here you are, it is a form to complete and you can add attachments: https://mercedes-benz.custhelp.com/app/ask

jamesml350

done, thank you. I hope they can have better insight.

Bob Z.

iTrader: (1)

Let us know what they say, and hopefully they don't tell you to ask your dealer. But if they do tell them you already did thus the reason why you are asking them, which worked for me in the past.

HK Zhang

I meet a similar situation, the dealer shows my spec sheet yesterday and it has the PO number but without the VIN. But the DC1 (AMG night package, added before) was deleted from the option list, but they add the RB4 (spare wheel cover in black) to the list. I ask my dealer and he told me they don't know why the factory deleted the DC1 for my order, but he said they already contact the factory and try to put the DC1 back. Everything happened weird for me

jamesml350

This might be due to the inventory, but I don't know why the factory or MB would do this when you are customizing a $200K vehicle. I contacted MB Customer service, but they still have to get back to me. They are showing the DC1 on mine, but from my dealer it is not. They weren't that helpful on first reply. They said they had to reach out to my dealer. Then i questioned why they would do that and that they should have more information than the dealer and to quit wasting mine and her time. Then she replied stating she shows the DC1 per the VIN, but is getting with production management team on the DQ4 coding.

Mine does have everything listed except the mirrors and on the bumper obsidian black elements. Mine is in production so I will have to see what happens, but if the night package is completely gone, then i will have to reorder one.

HK Zhang

I just spoke with my dealer. He said the factory remove the night package without informing them. And he can't put the night package back because it's already locked in for production. But luckily, they will reorder one for me by the next available allocation. My current order should be delivered in August, but now it will push back to the end of the year I believe. Hopefully no excuses anymore.

jamesml350

I don't know if that sounds correct to me because when when I had a PO #, I was able to remove heated steering wheel because I wanted the AMG steering wheel with the quick functions on it, but who knows. Glad you got it resolved.

jamesml350

So far from my dealership which I reached out again was that DQ4 has never been an individual option when I stated to him that it "seems" like an individual option. He said they are hoping to rectify it back to DC1 on the car and on the labeling by the time it gets here.

I don't know what to think right now..... If that is not an option code I don't know how MB would not catch this or even allow this.

Here is the last message from CS MB USA. Dear Mr.



Thank you for providing the VIN #: .



Review of options on this car shows it has the option DC1:



DC1 AMG Night Package: Exterior Mirrors, Spare Wheel Cover Ring, $1,950

RB4 Spare Wheel Cover Painted in Obsidian Black

NP1 Night Package

C74 Brush Guard in Black

C55 Under Guard Protection in Black

CK6 Grille in Gunmetal

CK1 Obsidian Black Elements


We have reached out to our Product Management team for further review/response. Once we get an update will respond to the email.



Kind Regards,

Debbie A.
Mercedes-Benz USA
(800) 367-6372

ericiu

What options and colors are you picking? I put mine in this past weekend... I'm expecting delivery no earlier than Thanksgiving/Christmas I guess? I'm in no rush anyway.. only bummer is lack of MBUX.. wonder when that'll happen but at least we get wireless charging!

HK Zhang

Yeah, I can fix the current order in May and PO# already show up in that time. But I cannot fix the option now, because it’s just locked I believe. Although they will release their new allocation to me and my new order delivery delayed to November or December, but my dealer told me it will be 2021 model and with wireless charging. That’s make me feel better now.

jamesml350

So finally got a message from MB USA. Good news and not even an update from the GM of my dealership. Only just leaving it at I hope the vehicle will get corrected by the time of delivery.Thank you for your patience while this was being reviewed.



The vehicle is being built as ordered with the correct package, there was incorrect information in one of our systems but has been cleared up.



All the best.



Kind Regards,

Debbie A.