wwjd

Ordered the G63 about 18 months back, was promised would not have more than $10k mark up when arrives, but nothing written on paper. Now it shows up and the sales guy told me their manager is asking for $25k.

what can I do? It isn’t the deal that I’m hoping for and the car is here. Have been buying cars from the dealer probably at one car per year rate in recent years.

it’s a bit frustrated right now. Thank you in advance for any advice.

obbob

Dealer being a dealer. I wouldn't take $25K just on principle.

I think you have two strategies if you still want to get the car. First is to appeal to their sense of greed. Second is to appeal to their sense of honor.

Greed:

• emphasize how you are a regular top customer (believe me, 1 car a year easily puts you in the top realms of their customer list). Remind them of all the cars you've purchased and any other business that you've given them
• Bring up how it doesn't make sense to lose a customer like yourself over this. Ask if they want to keep you as a customer
• If you gave good survey results all the time, bring that up

Honor:

• emphasize their commitments, and how you didn't get anything in writing because you thought you were a regular customer and they wouldn't try to take advantage of you
• Basically try to make them feel like scumbags for trying to pull this crap

Hopefully it works out in your favor. If you do end up sucking it up and paying more than what is agreed, then cut your relationship with that dealer right after and blast them with zeros on the customer satisfaction survey.

n3rd

This happened to me with an RS two years ago. Talk to dealer principle and offer sticker, say you’ll trade in for a new one every year or two.

If that fails and you don’t want to pay the ADM (like I did with the Porsche) walk away. My Porsche experience caused too much brain damage and made me start treating most dealerships like the thieves they are. It’s your money and the car isn’t limited. It feels good to walk out of a dealership and know you’re not being screwed.

places

That's tough, really unfortunate that businesses act this way. I would walk, just not worth it. It's a very expensive acquisition and the experience should match the price. Crazy that we live in a day and age that buying expensive luxury equals poor treatment just because a product is hot. Same with some watches.

Who is the dealership if you don't mind sharing?

fastmd

Feel bad for you. They are scum. I buy a lot of cars and never have a written agreement like you, no deposit etc. My cars show up I ask for the purchase agreement via email and look to see if they try to add costs.

I always wonder when they will try to pull this same crap with me and what I would do.

I would walk from this deal. To be honest, even though I am picking up my second 2020 G63 today, they are not worth $25K over.

In 2016 and 2018 I ordered both my G63s at $5K under invoice. These cars will go the same route. Maybe it will get there sooner with the state of the world.

Look around for a similar spec, that’s been titled and make a deal.

Or get a Urus/Bentley/RR SV for cheaper(had all 3 and still have a 2019 RR full size autobiography which is excellent ) if you need an SUV now and order the G63 from another dealer at MSRP.

EJKaufman

I would NEVER pay over msrp for ANY car! It’s simply foolish as once the premium ceases you will simply lose much more on your car (normal depreciation + overage paid). It’s a bad business deal all the way around. I just got a deal done on July 17 for a custom built G63 order at MSRP with a PO # in my name and will have delivery in 5-6 months max. Deals are out there but you need to work HARD to find them. In this situation it’s different since your car is already at the dealer and I’m sure you don’t want to wait all over again. You said you were fine paying 10K over msrp so I’d stick to my guns if I were you. If they really choose to burn a relationship and lose a consistent customer over 15K then they are unethical scumbags with a lack of integrity. I don’t do business with people like that. If you’re spending 175-200K you should be treated with integrity and respect. I wouldn’t let anyone screw with me like that. They honor what you agreed to or you walk, find another deal at msrp, and wait.

DD0220

Go find another dealer.

Floobydust

$25K seems to be the standard screw for one of these. It seems like most dealers are being opportunistic charlatans.

E55Greasemonkey

Who pays over sticker price for a depreciating asset?

kim0217

Same thing happened to me, I even have a written Sales order that said the deal will be done at MSRP. The dealer changed owner during my transacation, the new owner would not honor my previous sales agreement. I end up buy from another dealer out of state.

Hodog16

Terrible situation. 18 months is a long time to wait, but I think wait times will get shorter in the future. I would ask once more to honor the $10k agreement, and if they don’t agree I would walk. Sad thing is they will probably easily find a buyer at $25k over.

I guess it also depends on how quickly you need the vehicle versus want. Maybe call around and let other dealers know your predicament and how often you buy vehicles. I bet you will find one more than willing to take your request and earn your future business.

sakk87

It’s unfortunate but same thing practically happened to me. My patience ran thin and I paid the 25k at another dealer. I wouldn’t give the dealer that promised me 10k over and then raised it to 25k. Good luck very frustrating.

EnigmaAW

Is it the GM or SM that is wanting $25k mark up. You can always demand to talk to the owner/corporate. Or threaten to bring you business to a competitor store. I worked at a dealership for many years and word of mouth plus negative online reviews freak dealerships out. Good luck👍🏻

EJKaufman

Something very similar to this happened to me once with Ferrari of Palm Beach. I bought a 458 coupe only because the GM told me I had to buy a used Ferrari first before he would let me order a 458 Spider at sticker from the dealership. I did it and he gave me a buy back price of 255K as long as I didn't put too many miles on the car and the Carfax report was clean. I had this letter on dealership letterhead signed by myself and the GM. The GM ended up getting fired before my new Spider was delivered and when my Spider was delivered to the dealer the new GM didn't want to honor the deal that I had in writing from the previous GM. We had a big spat and I threatened to sue if they didn't uphold the valid contract I had with the dealership. After about a week they ended up letting me close on my new Spider and honored the deal for the trade in 458 coupe at the price that was agreed to between the previous GM and I. It was a very stressful and nerve wracking situation to deal with and I was angry and felt no joy at buying a $310K MSRP new car (my first new Ferrari ever). It still pisses me off they put me through bull**** like that with what should've been a joyous occasion and I have never done business with that dealer again.

kim0217

It’s for sure frustrating for me as well. The best part is corporate does not care and can’t help anything regarding their retailer’s scam practices.

Bernard Hayes

Walk up to the manager and drop his ***. That’s what people deserve that try to steal from us

drew138

Don't "walk away" if you have a deposit and a PO with your name on it. Just keep telling them you're thinking about it and to not release YOUR G63 till you make up your mind. Don't reach out other than to say you're thinking about it. Just keep saying you we're promised 10k and like to get to that #. It remains unclear to me if they are able to sell your car to someone else with you name and PO on it. FWIW, my dealer tried a similar tactic and I preemptively started to complain before delivery and used this very tactic. They want you to say "i wont pay that" and "walk away" but i refused to walk away and they eventually sold me my G63 for MSRP that I was verbally promised when i placed the order. I'm not saying there is any real strategy here and this is not legal advice and i suppose they may be able to sell your g63; but i'm just relaying my experience / strategy and it worked for me.

drew138

You did the right thing. Don't give up your slot, affirm your position, and hold steady. Good for you!

Lawrence1

lol ... they can do whatever they want with the car until a sales contract is executed and the car is delivered. Personally, I would tell them to pound sand ... OP isn’t getting the car without handing them $25K and bending over.

They likely have someone else who offered $25K over or they are willing to roll the dice on getting more than $10k over, which they probably will. Poor deal structuring from the beginning here ... OP knew $10k over was below market yet failed to get it in writing (even that isn’t fool proof, but most dealers will honor a written agreement). Honor, ethics and handshake deals have gone by the wayside in a lot of industries years ago. Taking someone’s word that they’re going to leave five figures on the table just to make you happy is generally going to end up in disappointment.

Lawrence1

While i agree with you, that would be extremely dumb. This is a car we’re talking about here, not insulin, or some sort of a necessity. Plenty of them out there and chances are he can find one for a fair price. If not now, soon.

Imsayingthough

**** dealer, sorry this happened to you. Would stand firm on the 10K or walk.

Bernard Hayes

That’s why this continuously happens because nobody does anything about it.

G63schweiz

Here in Europe (CH in my case) no dealer would dream of asking above the equivalent of sticker price for a G63. There might be longer waiting times sometimes (not so much in Switzerland) but that’s it. Maybe it’s because cars prices are higher vs The US? Or a different commission structure for the dealers?

If a similar thing happened here (not on unlike price issues but on something else where the dealer acts unethically) , I would write a formal letter of complaint addressed to a couple of MB board executives In the German headquarters illustrating the behavior of the dealer (and cc the dealer). While the bosses will probably not read it, someone else in their chain of command will and may react to it. I experienced it firsthand with another German manufacturer... not sure the same applies in the US though.

Bob Z.

iTrader: (1)

Do everyone a favor and DO NOT pay it. If you can wait send me a PM and I can put you in touch with a dealer that will sell you a G63 for a lot less.

spourreza

I agree with everyone here... you waited a long time, specced it so don't lose your car but don't pay 25k... fight them and make a lot of noise.

Have you spoken to the manager? GM? Thats really bad practice and why would they try and lose a perpetual customer for 15k? Do you have any emails or text messages that stated 15k over msrp? Anything in writing?