2021 G-63 Warped Front Rotor
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2021 G-63 Night Black Magno
2021 G-63 Warped Front Rotor
I took the G-63 to dealer for B service at 20,000 miles, they also completed the wiring harness recall. The first time I drove it on the highway at 70 miles an hour I noticed a shimmer in the brakes. I called the dealership back, explained what was going on. They told me it was probably a brake rotor that was bad. I explained to them I did not have this problem before I took it to the dealership. I took it back in to dealer and upon investigation they said the front rotor was warped and no warranty coverage!
I argued with them that I did not have this problem before bringing in for B service, and they eventually agreed to replace the front brake pads and rotors and NOT charge me labor. They said I would have to contact Mercedes corporate about possible reimbursement for parts (front rotors, and pads) which are $2,281.95 plus tax.
I called Mercedes corporate customer service to explain the situation, was basically told the brakes and rotors are not covered due to personal driving habits, etc. etc. but she would reach out to the dealership and get back with me.
Any thoughts or similar situations out there?
I argued with them that I did not have this problem before bringing in for B service, and they eventually agreed to replace the front brake pads and rotors and NOT charge me labor. They said I would have to contact Mercedes corporate about possible reimbursement for parts (front rotors, and pads) which are $2,281.95 plus tax.
I called Mercedes corporate customer service to explain the situation, was basically told the brakes and rotors are not covered due to personal driving habits, etc. etc. but she would reach out to the dealership and get back with me.
Any thoughts or similar situations out there?
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I took the G-63 to dealer for B service at 20,000 miles, they also completed the wiring harness recall. The first time I drove it on the highway at 70 miles an hour I noticed a shimmer in the brakes. I called the dealership back, explained what was going on. They told me it was probably a brake rotor that was bad. I explained to them I did not have this problem before I took it to the dealership. I took it back in to dealer and upon investigation they said the front rotor was warped and no warranty coverage!
I argued with them that I did not have this problem before bringing in for B service, and they eventually agreed to replace the front brake pads and rotors and NOT charge me labor. They said I would have to contact Mercedes corporate about possible reimbursement for parts (front rotors, and pads) which are $2,281.95 plus tax.
I called Mercedes corporate customer service to explain the situation, was basically told the brakes and rotors are not covered due to personal driving habits, etc. etc. but she would reach out to the dealership and get back with me.
Any thoughts or similar situations out there?
I argued with them that I did not have this problem before bringing in for B service, and they eventually agreed to replace the front brake pads and rotors and NOT charge me labor. They said I would have to contact Mercedes corporate about possible reimbursement for parts (front rotors, and pads) which are $2,281.95 plus tax.
I called Mercedes corporate customer service to explain the situation, was basically told the brakes and rotors are not covered due to personal driving habits, etc. etc. but she would reach out to the dealership and get back with me.
Any thoughts or similar situations out there?
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From: Colorado
G550
B service includes brake fluid flush. Are you certain the problem is a warped rotor and not a problem with the brake fluid servicing? If it is the rotor, slight warp can be machined for much less than $2300. You shouldn't need new pads and rotors at 20K miles. I'm at 20K and mine are still fine.
Last edited by streborx; Nov 11, 2023 at 01:10 PM.
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2021 G-63 Night Black Magno
Thanks for your input. I only know what the dealer told me upon reinspection that rotor was warped. Yes, they did replace the brake fluid at B service interval. It was also noted by dealer on my B service invoice that they, "Remove Wheels and Perform Complete Brake Inspection". Per dealer, I have life left on the pads Front 8mm and Rears 7mm. Something was done to my truck at the service causing the rotor problem as I had no issues before the B service. I definitely agree I should not need new pads and rotors at 20,000 miles. At least not at my expense. Are you suggesting I take it to an Indy shop and have the rotor machined?
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MBWorld Fanatic!
Joined: Oct 2019
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From: Colorado
G550
Thanks for your input. I only know what the dealer told me upon reinspection that rotor was warped. Yes, they did replace the brake fluid at B service interval. It was also noted by dealer on my B service invoice that they, "Remove Wheels and Perform Complete Brake Inspection". Per dealer, I have life left on the pads Front 8mm and Rears 7mm. Something was done to my truck at the service causing the rotor problem as I had no issues before the B service. I definitely agree I should not need new pads and rotors at 20,000 miles. At least not at my expense. Are you suggesting I take it to an Indy shop and have the rotor machined?
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From: Colorado
G550
Thanks for sharing your B-service invoice. I just completed my B-service, and inasmuch as I'm about 6 hours away from the nearest MB dealer, I do these services myself.
In addition to what your dealer did, I did the following:
- replaced both engine air intake filters (I remove and clean them every 5K miles when I do oil changes).
- balanced and rotated the tires (free at Discount Tire every 5K miles with the tires I purchased there)
- inspected front and rear wipers (surprised your dealer didn't do this -- it's a big profit item for them)
- ran battery test using a Foxwell BT705 analyzer
BTW, do you know if the Mobil-1 engine oil they used was the standard Euro formulation, or the ESP variety? I'm guessing it was the Euro 0W-40, given that the ESP version retails for about $11.50/quart at Autozone and is mostly targeted at diesel powered MBs.
The service report indicates they did a short 4 mile test drive to preform a "rotor sensor adaptation test", after completing the recall 2023070022 ECU update. Interesting that no rotor shimmy was noted during this test drive. But if the shimmy is only noticeable at 70 mph as your initial post indicated, perhaps the warp is very slight and only occurs when the rotor velocity induces some resonance into the system.
IMO, a complete brake inspection includes in addition to measuring pad thickness, measuring the rotor thickness and subjectively evaluating the condition of the rotors with respect to surface integrity. Measuring warp isn't that difficult to do, but probably would not be done unless the owner reported brake shimmy.
In addition to what your dealer did, I did the following:
- replaced both engine air intake filters (I remove and clean them every 5K miles when I do oil changes).
- balanced and rotated the tires (free at Discount Tire every 5K miles with the tires I purchased there)
- inspected front and rear wipers (surprised your dealer didn't do this -- it's a big profit item for them)
- ran battery test using a Foxwell BT705 analyzer
BTW, do you know if the Mobil-1 engine oil they used was the standard Euro formulation, or the ESP variety? I'm guessing it was the Euro 0W-40, given that the ESP version retails for about $11.50/quart at Autozone and is mostly targeted at diesel powered MBs.
The service report indicates they did a short 4 mile test drive to preform a "rotor sensor adaptation test", after completing the recall 2023070022 ECU update. Interesting that no rotor shimmy was noted during this test drive. But if the shimmy is only noticeable at 70 mph as your initial post indicated, perhaps the warp is very slight and only occurs when the rotor velocity induces some resonance into the system.
IMO, a complete brake inspection includes in addition to measuring pad thickness, measuring the rotor thickness and subjectively evaluating the condition of the rotors with respect to surface integrity. Measuring warp isn't that difficult to do, but probably would not be done unless the owner reported brake shimmy.
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2025 G 63
Did they put miles on it? I took my G 63 in for the last recall and they put more than 30 miles on it. I asked them about it and the service manager and tech drove it. I had stuff in the cargo section that was tossed around because they were screwing around beating on it, driving hard.
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2025 G 63
