Problem with Mercedes Dashcam App

Should we consider replacing the USB-C drive, or might it just need to be formatted differently? If anyone has encountered this issue or has suggestions for resolving it, please let us know.
Should we consider replacing the USB-C drive, or might it just need to be formatted differently? If anyone has encountered this issue or has suggestions for resolving it, please let us know.
This is what my dealership recommended. I got a more compact version. Mine is working, took the tech guy and a salesman to get it working.







