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Dashboard wood grain cracked!

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Old May 11, 2009 | 02:45 AM
  #1  
Gabe007's Avatar
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From: SoCal
2007 CLS 550 (Black)
Dashboard wood grain cracked!

Hello. I recently bought a 2007 CLS 550 (CPO, 7yrs/100k warranty).

I noticed today that there was a crack on the front passenger side wood grain dashboard (sorry I don't know the exact term). Anyway, do I have to pay out of my pocket or can the warranty cover those problems?

Did anyone have this experience?
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Old May 11, 2009 | 07:17 PM
  #2  
Gullwing's Avatar
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From: Las Vegas
1987 190E 2.3
Depends on how much they like you. Some will replace it no problem, others might put up a fight.
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Old May 12, 2009 | 03:54 PM
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From: Wisconsin
07 S550
Curious on who your warranty is through and how much you paid. I am thinking about extending mine and that is why I ask.

I would also think that the crack in your dashboard is covered if it was a stress crack.
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Old May 12, 2009 | 11:57 PM
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Gabe007's Avatar
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From: SoCal
2007 CLS 550 (Black)
Originally Posted by softgenious
Curious on who your warranty is through and how much you paid. I am thinking about extending mine and that is why I ask.

I would also think that the crack in your dashboard is covered if it was a stress crack.
I bought my car in CalStar Mercedes of Glendale, CA. I added a two year extended warranty for $2895 (you can probably find it cheaper). Since my 2007 CLS550 is a CPO I get this warranty: 4yr/50k (factory) + 1yr/100k (CPO) + 2yr/100k (extended). Basically, my warranty expires on 2014 or 100k.

As for the crack on the dashboard, I called MB and the damage is covered since it is still under the 4yr/50k factory warranty. (I didn't ask but most likely after the factory warranty expires, they wouldn't cover it)
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Old May 17, 2009 | 12:09 AM
  #5  
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From: SoCal
2007 CLS 550 (Black)
I went to the Anaheim MB Dealer today and they replaced my dashboard speaker. They said that they don't have the wood trim on stock but it is on order. The good thing about is that it's all free!!!
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