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Anyone w/Allstate had OEM parts replaced?

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Old Nov 27, 2009 | 07:19 PM
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Anyone w/Allstate had OEM parts replaced?

Did you run into the policy that if they can find from a wholesaler or body shop with parts of "like kind/like quality" for the part in question, they will pay to use those instead of paying to replace a brand new one. For example, need to replace my front passenger headlight, and a brand new one from mercedes is $1700 + labor (i think this is the whole entire "kit") but my body shop can get a refurbished one that is virtually brand new and including labor, the price will be much less. Thoughts? The question for me isnt whether I trust one place over another, because West Coast Specialties is impeccable in my opinion and has never been anything but 100% perfect with me, but rather, should I push Allstate to buy a brand new one, i.e., risk my car sitting in the shop longer because mercedes is going to fight with the Supplemental Insurance branch of Allstate?
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Old Nov 28, 2009 | 03:25 PM
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Originally Posted by Pertplus
Did you run into the policy that if they can find from a wholesaler or body shop with parts of "like kind/like quality" for the part in question, they will pay to use those instead of paying to replace a brand new one. For example, need to replace my front passenger headlight, and a brand new one from mercedes is $1700 + labor (i think this is the whole entire "kit") but my body shop can get a refurbished one that is virtually brand new and including labor, the price will be much less. Thoughts? The question for me isnt whether I trust one place over another, because West Coast Specialties is impeccable in my opinion and has never been anything but 100% perfect with me, but rather, should I push Allstate to buy a brand new one, i.e., risk my car sitting in the shop longer because mercedes is going to fight with the Supplemental Insurance branch of Allstate?
Allstate is known for wanting to use aftermarket junk and used parts for repairs.
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