The Great Sirus Outage of 2010
Thread Starter
Super Member
Joined: Sep 2007
Posts: 978
Likes: 3
From: Essex County, NJ
2011 E350 Sport 4Matic - P2 & Drivers Assist / 2010 C300 Sport 4Matic - P2 / 2013 Porsche Cayenne S
The Great Sirus Outage of 2010
Just a heads up; there is a Sirius outage affecting only MB and Kia vehicles. This morning my car was updating its channel list and ever since I get a message on my COMMAND screen saying I am not a Sirius subscriber anymore. Apparently Sirius added some new XM content to their channel line up and this did not sit well with the MB head units. ETA for the fix is two days. My E class is affected but my wife's C is not (yet). Enjoy Sirius while you can 
Thread Starter
Super Member
Joined: Sep 2007
Posts: 978
Likes: 3
From: Essex County, NJ
2011 E350 Sport 4Matic - P2 & Drivers Assist / 2010 C300 Sport 4Matic - P2 / 2013 Porsche Cayenne S
It's going to be a Sirius fix. They also offered me compensation for the duration of the outage.
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Actually, they don't know what the fix is yet nor do they have a time estimate. They're telling people 2 days because they have no grasp of the resolution. When it happened this morning I called in and was told it would be back on "shortly" - that they had already fixed it and they only needed to send another activation hit to my unit. That was after waiting on hold for 35 minutes to talk to somebody. This evening when it was still not working, I called in again. Only 20 minutes on hold that time. This time they said that they had tried to fix it, which is what then caused the Kia outage (initially it was only MB). They then said I should wait 2 days before calling back in. They indicated that we could be credited for days lost (no financial compensation) but that would require calling back in AGAIN (and waiting on hold again) after the system came back (whenever that is).
This was all an ill-planned marketing campaign to deliver XM content to Sirius users free for 2 weeks as a trial, in hopes that we'd pony up yet more cash to keep that content. Instead, they've killed our service. They won't roll back, because that would take the "campaign" away from all the non-MB and Non-Kia subscribers that they've advertised to. There is zero information posted on Sirius about this, and no assistance whatsoever to customers other than expecting them all to call into the understaffed customer service numbers and wait on hold forever. Simply another nail in the coffin lid of Sirius as they circle the drain.
This was all an ill-planned marketing campaign to deliver XM content to Sirius users free for 2 weeks as a trial, in hopes that we'd pony up yet more cash to keep that content. Instead, they've killed our service. They won't roll back, because that would take the "campaign" away from all the non-MB and Non-Kia subscribers that they've advertised to. There is zero information posted on Sirius about this, and no assistance whatsoever to customers other than expecting them all to call into the understaffed customer service numbers and wait on hold forever. Simply another nail in the coffin lid of Sirius as they circle the drain.
Thread Starter
Super Member
Joined: Sep 2007
Posts: 978
Likes: 3
From: Essex County, NJ
2011 E350 Sport 4Matic - P2 & Drivers Assist / 2010 C300 Sport 4Matic - P2 / 2013 Porsche Cayenne S
By this morning the issue has been resolved. Sirius works just fine in my car now.
