Merceds loaner cars at Mercedes dealerships...????
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From: California
2014 C250 sport
Merceds loaner cars at Mercedes dealerships...????
hey! I was just curious if your local dealership has Mercedes loaner cars when your getting your car serviced...the dealership here in Fresno does, but they're owned by Enterprise Rent-a-Car,they're all 2002/2003 C240 sedans and wagons. They charge 50 bucks a day, but then the dealership pays half of that..so 25 a day. It's alot.... when Fresno Lexus gives loaner cars out for free... 
What about your local dealership?
What about your local dealership?
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From: San Diego
04 CL600 (mine),04 Clk500 (my sons),03 E500(my wifes)
ya i use Mercedes Benz of San Diego they give you 04 C and ML class for free and they even give u a free tank of gas and a car wash on your car. i thought they did that at all Benz dealerships.
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From: NY/CT
CLK 320
I used to go to the Manhattan dealership for service, until they started running out of loaners all the time. You'd have to schedule 3 weeks ahead to get a loaner, or end up with a Jeep Liberty or something like that from Enterprise.
I now go to Fairfield and always get some kind of C, often a 320. I run away from their C wagons though... not ready to drive that just yet...
A couple of times I ended up on an ML55 -- which I assume they hold for VIPs? I wonder if they have any SL/CLs...
I now go to Fairfield and always get some kind of C, often a 320. I run away from their C wagons though... not ready to drive that just yet...
A couple of times I ended up on an ML55 -- which I assume they hold for VIPs? I wonder if they have any SL/CLs...
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Almost a Member!
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From: San Francisco, CA
2000, C230 kompressor sport,
No hassles and free loaner here in northern cal.
I just brought my kompressor in for service here at Smyth in San Jose, CA. They gave me a choice between a C240 sedan or a wagon. I took the sedan. It was free of charge and I had to bring it back with a full tank. 
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From: NYC
CL500
Originally Posted by kort677
unless he runs out and then you get an enterprise pos 
MBWorld Fanatic!
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From: Boston
'05 A4 1.8TQM6
@ my independent dealer, they give out MB's, older ones, but a MB is an MB
So far, i've gotten:
1993 300E
1984 300D
1983 300D
1994 300E Diesel
amazingly, they still drive very good and ride is just as comfortable
So far, i've gotten:
1993 300E
1984 300D
1983 300D
1994 300E Diesel
amazingly, they still drive very good and ride is just as comfortable
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From: NJ
'05 e320 cdi, '05 lexus rx330
Originally Posted by BklynBenz
ive been going to them for years and never had an enterprise car. they tried to give one to me one time and i refused and made a big deal. i got an ML. end of story.
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From: NY/CT
CLK 320
Originally Posted by kort677
you're the man, I've only been there once (brand new cdi) and I got the enterprise car
There was this one time when I got there and they "only" had a C wagon... It basically went like this:
* me: so what kind of loaners do you have today?
* service guy: i'm not sure...
* me: well as long as it's not a wagon...
* service guy: well... we might only have that, or a Ford
* me: i'll take the Ford
* service guy: you'd rather drive a Ford than the wagon?
* me: (dead serious) yep.
* service guy: oh. i'll get you a sedan then.
It all depends on your relationship with your service guy and how friendly the dealership is. You'll see the sales guy once every couple of years (if that), but you have to live with the service guys for the long haul... All it took was a couple of bad experiences in Manhattan and now I drive out of my way to get service.
Just 2 days ago I went unscheduled to Fairfield because my engine oil level warning came up... Carmine took care of it himself on the spot even though he was busy and even washed the engine bay. Other service people would bark and tell you to make an appointment... that means a lot in my book.
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From: NYC
CL500
Originally Posted by kort677
you're the man, I've only been there once (brand new cdi) and I got the enterprise car
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From: NJ
'05 e320 cdi, '05 lexus rx330
Originally Posted by BklynBenz
its a whole different thing though if you are at a dealer that doesnt offer mb loaners. than youre just plain old beat.
Interesting point, when I bought the CDI, I shopped the dealership where I bought my original MB from and also shopped David Micheal (best pric)and Catena, Catena had the color I wanted on the lot ( this was the first week they were out) and he matched DM's low price. The reason I didn't buy from my original dealer was that they don't have any loaners at all. So their playing cheap cost them a sale, if more people wouldn't buy from dealers who don't want to service their customers the way we should be serviced, I'd think that they'd get the message real quick
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Joined: Nov 2003
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From: san francisco
C32
Gimme the wagon or ML if....
I want to make a quick run to an IKEA. Toss all kinds of stuff in there that otherwise will not fit in my luggage space challenged sedan.
With the ML, even though it's not an avid offroader, I went over several dividers in my corporate parking lot and got a big grin. Good times.
With the ML, even though it's not an avid offroader, I went over several dividers in my corporate parking lot and got a big grin. Good times.
MBWorld Fanatic!
Joined: Apr 2002
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From: NYC
CL500
Originally Posted by kort677
Interesting point, when I bought the CDI, I shopped the dealership where I bought my original MB from and also shopped David Micheal (best pric)and Catena, Catena had the color I wanted on the lot ( this was the first week they were out) and he matched DM's low price. The reason I didn't buy from my original dealer was that they don't have any loaners at all. So their playing cheap cost them a sale, if more people wouldn't buy from dealers who don't want to service their customers the way we should be serviced, I'd think that they'd get the message real quick
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We had to turn in our brand-new car for service because the alignment was off. Made an appointment for a loaner and got a nice little C320. Later that day, the alignment and a couple other issues were resolved, at no charge. So far, I'm impressed with MB Greenway's (Houston, Texas) service.
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From: Leeds, West Yorkshire, UK
1995 E200-124
The worst loaner?
The standard free loan car at my local MB dealer used to be an 'A' Class, with the occasional 'C' Class thrown in, and I have driven most variants, including manual transmission, semi-automatic and full automatics.
The dealer was then taken over by another outfit which now virtually has a monopoly over a much wider geographical area.
Since that time, I'm grateful for even an 'A' Class, because the dealer normally offers me a Smart car! The latter is the smallest piece of junk I have ever driven and I only wish that I could bill the dealer for the driving experience, especially the models fitted with what must be the world's worst semi-auto shift!
l guess this couldn't happen in the States?
The dealer was then taken over by another outfit which now virtually has a monopoly over a much wider geographical area.
Since that time, I'm grateful for even an 'A' Class, because the dealer normally offers me a Smart car! The latter is the smallest piece of junk I have ever driven and I only wish that I could bill the dealer for the driving experience, especially the models fitted with what must be the world's worst semi-auto shift!
l guess this couldn't happen in the States?
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Joined: May 2003
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From: West Toluca Lake, CA.
2004 SL55 AMG
Loaner's Here In Los Angeles
After reading this thread, It appears that each dealership has full control over their post-sales customer experience and it's inconsistent!
I have a great service advisor, Curtis Friedberg, at Keyes European. For scheduled services or past issues ('02 ML55 had FM reception/multi-path issues), I've gotten loaners from current year C240s, previous gen E320s to, new GM Envoys (Enterprise?). It's usually a C-class when scheduled ahead.
For Beverly Hills Mercedes, even though I didn't purchase the particular vehicle there for a service visit, I still retrieved a C-class loaner due to a good friends relationship with them (he has purchased 7 flag-ship 600s Mercs in the past few yrs). Their service policy states that they charge customers for loaners if you did not purchase the Merc from them.
The entire Keyes European staff has given me a superb post-sales experience in it's entirety. Since Keyes also owns Lexus, BMW etc. on the same Blvd., I've noticed Keyes dealerships truly focus on the area of service after the sale, both from the sale and service depts (questions/answers, timely communications, surveys, follow-up calls, easy to talk to, etc.) It comes down to the principals and how they want to succeed in this competitive auto industry. The thread accurately reflects how we correlate strong value of the post-sales experience to future business with that dealership.
I have a great service advisor, Curtis Friedberg, at Keyes European. For scheduled services or past issues ('02 ML55 had FM reception/multi-path issues), I've gotten loaners from current year C240s, previous gen E320s to, new GM Envoys (Enterprise?). It's usually a C-class when scheduled ahead.
For Beverly Hills Mercedes, even though I didn't purchase the particular vehicle there for a service visit, I still retrieved a C-class loaner due to a good friends relationship with them (he has purchased 7 flag-ship 600s Mercs in the past few yrs). Their service policy states that they charge customers for loaners if you did not purchase the Merc from them.
The entire Keyes European staff has given me a superb post-sales experience in it's entirety. Since Keyes also owns Lexus, BMW etc. on the same Blvd., I've noticed Keyes dealerships truly focus on the area of service after the sale, both from the sale and service depts (questions/answers, timely communications, surveys, follow-up calls, easy to talk to, etc.) It comes down to the principals and how they want to succeed in this competitive auto industry. The thread accurately reflects how we correlate strong value of the post-sales experience to future business with that dealership.
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From: Long Island, NY
At the dealer I go to (NOT the dealer I bought the car from), I get a free ML500 usually, or a 350 or a C sedan if they don't have anymore of the 500. They give out E class 4matics if you request it, but I prefer the ML.
Another place gives new Camry's, still free, but needless to say, I don't go there anymore :p :p
Another place gives new Camry's, still free, but needless to say, I don't go there anymore :p :p
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Posts: 1,697
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From: Santa Ana, CA
E320CDI, CLK55, and a Smart
From what I understand, the dealer is reimbursed by MB-NA. If the dealer is charging $25 for you rent the vehicle, screw them!!! They are just making some extra cash off of you. Take your business elsewhere or talk to the service manager. They should not be making money off of your service loaner vehicle.
Dan
Dan
