NevadaNick

And still no car. Was asked to do paperwork end of May of which i did, i even payed for it. I cant believe in this day and age that people can operate like this.

Brocktoon

You payed for an undelivered car? I did a factory order and did it with $500 refundable down. Why did they make you do this, and who are they?

newyorktoLA

When I ordered my C250, they didn't even ask for a deposit. Most other dealers asked for $1000 deposit, but none made me pay :O

NevadaNick

I didnt have to pay them, i did as a goodwill gesture i guess. I've now been told its still in the railyard awaiting truck shipment. I was told that it was due a few different times now. I will never own another one period. The dealer is MB of Reno. I wouldnt have gone this far except its what my wife wants otherwise i'd already have something else. The next one she gets will have to be a different brand whether she likes it or not.

NevadaNick

I know that it wont do any good but i will vent this as far to the top of the food chain as i can. At least it might make me feel better.

LEOSOPHIE

Driving the car will make you feel better and your wife will be happy.

Brocktoon

I don't know, dude. My guess is that they are in breach of the sales contract, as they did not provide the car when paid for, but I'd have to see it. If it was me, I would figure out what money market account interest/return would be on your purchase price, and have them throw in that value in service vouchers or accessories, if not back as cash. Don't blame the car or your wife, this problem is between you and the dealer. There is also the chance that there has been transit damage with all the storms in Alabama lately, and rather than just tell you, they may actually have the car, and be waiting for parts and shop space. It happens all the time, and the cars are still titled as factory new.

dminahan

I would have a discussion with them. My vehicle finished getting built this week, left Alabama and arrived at the dealer. I am on the east coast but yours finished long before mine so seems very reasonable yours would have arrived already. Also the USAA incentives have gone up on some vehicles for the month of june, the GL went up considerably.

I would ask them to explain. I'm sure you will love it and hopefully it will all be over soon.

Good luck.

Max Blast

So, worst case - you've made three monthly payments on a car you don't have?
Best case, you've paid up front for three months of depreciation with no utility in return from this asset.
Why did you do that?

Don't vent. Make sense and get cash back.

NevadaNick

They offered me 2 year ext warranty for the BS.

Max Blast

That's a start, if you plan on keeping it past the initial warranty period.
Does no good for you otherwise.

I'd ask for money back to cover the depreciation that will have occurred in the time above and beyond the agreed upon delivery period. Financially, that is fair. They took money that you could have put to better use and did not provide the good you purchased in a reasonable amount of time. Brocktoon makes a great point - your car may have been damaged and is being repaired. That's not what you paid for. You paid good money for a new, undamaged car delivered on time.

If the dealer won't give you depreciation or is trying to give you a repaired car, get 100% of your money back and walk. You're going to the dealer to pick this car up (eventually) with the mindset of it being the last MB you'll ever own, the last car you'll ever buy from those clowns, and you can't wait to vent on these guys for taking your money.
I'd love to tell you otherwise, but I don't think this car can dig itself out from the hole you've dug for it. It's a great car but it has its vices. As a result, your service visits and any further interaction with that or any other dealer in Reno will be miserable, and your ownership experience will be a terrible one.

Keyser Soze

We purchased a factory order 2010 GL450 from MB Reno a year ago this month, at well under invoice, and the subject of a deposit never came up..........Our 2007 ML, also a factory order, also purchased well under invoice at MB San Francisco, required no deposit either.
The GL order was placed on March 2nd, 2010, and arrived on May 27, 2010, 86 days or 12 weeks and and 2 days later. There were no storms last year. The output from Vance destined for Reno are shipped by rail to Los Angeles, then by truck to the Bay Area, and finally trucked to Reno. This is not the East Coast. The dealer has no idea of the time of delivery until a day or two before the truck arrives. Did the salesperson not advise you of this?
We've had two MLs and this GL serviced at Reno MB. They are very responsive, do excellent work, and at less cost than the prices seen on this Forum.
A two year warranty extension seems overly generous, considering you offered the salesperson full payment at signing. You made the deal, learn from it, and next time, bypass the floor salespersons and deal with the sales manager. And, just say NO! when the subject of a deposit arises!

NevadaNick

I was not told it would take this long. I was told 8-10 weeks. If i'd have known it was this long i would have found a car. I have bought 2 other cars from them off the lot with no issues. Its the lack of communication that pisses me off. The color that was ordered wasnt available and i was never told and its now a color someone else chose, not me. I am the one who seen this after asking where the car was and they gave me a printout showing its progress. I've been told it would be here a few different times and no show. The sales mgr finally told me last week it was still in the railyard. Thats all i ask of them is to keep me informed with straight answers.

newyorktoLA

what color did you order and what did they replace it with?

NevadaNick

Ordered Diamond White and it was replaced with Arctic White. Even if it would have been our second choice of which it wasnt, it would have been nice to know about it and have a choice. I just want the car so we can go forward.

NevadaNick

Picked the car up tonight.

LEOSOPHIE

Don't leave us hanging here.

aeggroup

Pics ?

Fourdiesel

AND???

aeggroup

I guess he's very busy exploring it ....

NevadaNick

So far its good. I've driven it a couple times, otherwise its my wifes car. Has a few hundred miles on it and average mileage since day one is 22 and when i drive it i get around 26-27 for that day. Its a nice driving car. I like the way the headlights turn with ya.