Cracked Windshield and Insurance Problem
Thread Starter
Junior Member
Joined: Jul 2006
Posts: 48
Likes: 0
From: Lynnwood,WA
2016 AMG GT S, 2015 GL550 & 2013 ML550
Cracked Windshield and Insurance Problem
Hi guys, my one month-old GL550's windshield cracked yesterday because a big rock from a truck hit it. I have an auto glass shop that I have been using for a long time. When I was at the shop, a guy there contacted my insurance to file a claim for windshield replacement and it went well without any problem.
However, an hour later my insurance called to tell me that the shop couldn't do the job and I need to find a new auto glass shop. I asked her why and she said she did not know. I called the shop and the guy said my insurance will not pay more than $900 and the OEM windshield already costs them $900. He told me that my insurance did not even negotiate the price with them, so they just cannot do it.
Has anyone experienced this kind of problem? What do I do if I go to a new shop and they also cannot replace the windshield for $900? I do have windshield coverage with $50 deductible. Any help would be appreciated. Thank you so much!
However, an hour later my insurance called to tell me that the shop couldn't do the job and I need to find a new auto glass shop. I asked her why and she said she did not know. I called the shop and the guy said my insurance will not pay more than $900 and the OEM windshield already costs them $900. He told me that my insurance did not even negotiate the price with them, so they just cannot do it.
Has anyone experienced this kind of problem? What do I do if I go to a new shop and they also cannot replace the windshield for $900? I do have windshield coverage with $50 deductible. Any help would be appreciated. Thank you so much!
MBWorld Fanatic!
Joined: Nov 2012
Posts: 6,130
Likes: 1,117
A gaggle of MB's
Of course you should call your insurance company - but frankly I would get a dealer quote for the replacement/incl install from the dealer in hand - so you can start the discussion at the higher #.
The glass is dealer/MB item - it is not available non-MB from aftermarket.
This is a question on your insurance coverage for windshield - starting with the dealer quote in hand.
Yes - this like this come up with windshield replacement on all models - all the time - because who really knows the coverage provided under your exiting policy if you haven't had a broken windshield claim before ?
That said - when buying a new or pre-owned MB - the dealer will offer/have several different windshield add-on plans available - that fill any gap (or 0 coverage) for windshield replacement.
Hope this helps - starting Monday you can get the dealer quote and then talk with your insurance company.
The glass is dealer/MB item - it is not available non-MB from aftermarket.
This is a question on your insurance coverage for windshield - starting with the dealer quote in hand.
Yes - this like this come up with windshield replacement on all models - all the time - because who really knows the coverage provided under your exiting policy if you haven't had a broken windshield claim before ?
That said - when buying a new or pre-owned MB - the dealer will offer/have several different windshield add-on plans available - that fill any gap (or 0 coverage) for windshield replacement.
Hope this helps - starting Monday you can get the dealer quote and then talk with your insurance company.
Super Member
Joined: Feb 2007
Posts: 948
Likes: 110
From: NYC
18 E63s Wagon 15 GL63 (sold), 10 Turbo TT MT, A36 Bonanza, 20 JLU Rubicon
I cracked mine and it cost $1800 fixed from the dealer.... my car has sensors in the glass and aftermarket can't and probably shouldn't be trusted to fix it...
$900 was paid by the insurance company.
$900 was paid by the insurance company.
Senior Member
Joined: Aug 2013
Posts: 255
Likes: 8
GL350
BTW, the dealer just calls a glass company to do the job. Dealer employees, themselves, don't do that type of work unless your dealer is different from pretty much all others. Still, if something doesn't go well I'd rather be complaining to my dealer about bad work from the glass company they hired than have to complain to the very same glass company that I hired directly.
Last edited by Dog hauler; Jun 16, 2015 at 04:34 PM.
Trending Topics
Newbie
Joined: Jan 2014
Posts: 10
Likes: 0
X166
Had same experience with my windshield.
I read some positive feedbacks about Safelite glass, gave them a call, they work with insurance directly, I got Progressive. Progressive refused to pay $900 for OEM windshield, but would pay around $450 for aftermarket. In Florida no deductible. Then I called Progressive, ended up almost with nothing (lowered rate for $15 bucks per month though), they said they will cover $450, then whatever left is on me. I did not want to spend $450 and agreed on aftermarket widnshield.
BTW nobody could tell what is the real difference between good aftermarket glass and original.
So I gave Safelite green light for replacement.
1-st attempt failed, it was raining.
2-nd attempt failed - cracked replacement.
3-nd attempt failed - wrong windshield (for car without rainsensor) (are there X166 without rainsensor?!)
4-nd attempt - success - with original OEM windshield from local dealer. The guy could not explain what was really happened but something worked out between Safelite and local MB dealer.
I'll also give + to Safelite, not quick but at the end I got what I was looking for.
I read some positive feedbacks about Safelite glass, gave them a call, they work with insurance directly, I got Progressive. Progressive refused to pay $900 for OEM windshield, but would pay around $450 for aftermarket. In Florida no deductible. Then I called Progressive, ended up almost with nothing (lowered rate for $15 bucks per month though), they said they will cover $450, then whatever left is on me. I did not want to spend $450 and agreed on aftermarket widnshield.
BTW nobody could tell what is the real difference between good aftermarket glass and original.
So I gave Safelite green light for replacement.
1-st attempt failed, it was raining.
2-nd attempt failed - cracked replacement.
3-nd attempt failed - wrong windshield (for car without rainsensor) (are there X166 without rainsensor?!)
4-nd attempt - success - with original OEM windshield from local dealer. The guy could not explain what was really happened but something worked out between Safelite and local MB dealer.
I'll also give + to Safelite, not quick but at the end I got what I was looking for.
MB World Stories
The Best of Mercedes & AMG
8 Oddball Mercedes Ideas That Actually Made it to Production
Verdad Gallardo
Dubai Tuner Gives the Mercedes G-Class An Entirely New Look
Verdad Gallardo
Six Gift Ideas Your AMG Loving Dad or Grad Will Cherish
7 Craziest Things AMG Gas Ever Built
Verdad Gallardo
New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know
Verdad Gallardo
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Super Member
Joined: Sep 2006
Posts: 666
Likes: 61
From: Hermosa Beach, CA
21 G63, 21 GLS580, 16 GTS Ed. 1
I just replaced my 2015 gl450 windshield also with Safelite. I have Allstate, $250 deductible and that was it. Made an appointment for 2 days later and they arrived early and replaced it within 2hrs on my driveway. No problems at all.
