How to get ahold of a vehicle master inquiry?
Thread Starter
Junior Member
Joined: Nov 2007
Posts: 21
Likes: 0
Beaters 'til they die
How to get ahold of a vehicle master inquiry?
Hi All,
I purchased a 2015 CPO GL recently and I'm dubious about whether the oil was changed as claimed on the CPO printout. The oil looked extremely dirty when I checked it after getting the car home.
Is there any way to get a copy of the VMI that might show what maintenance might have actually been undertaken pre sale?
I purchased a 2015 CPO GL recently and I'm dubious about whether the oil was changed as claimed on the CPO printout. The oil looked extremely dirty when I checked it after getting the car home.
Is there any way to get a copy of the VMI that might show what maintenance might have actually been undertaken pre sale?
Senior Member
Joined: Dec 2011
Posts: 442
Likes: 6
From: Long Island, NY
2013 GL450
I'm friends with one of the tech who works for a Mercedes dealer here in NYC. He told me that that dealer slaps a CPO on the cars that they don't really do a CPO process. He mentioned that they don't get paid for doing such jobs and the owner's attitude is "we have a service department, let them bring it in if they have issues".
MBWorld Fanatic!
Joined: Nov 2012
Posts: 6,130
Likes: 1,117
A gaggle of MB's
Well... actually in the CPO process - it's the tech who has to complete each service line item - and the tech needs to complete each inspection point - and all is recorded in the NetStar system before Mercedes issues CPO...
So... if a tech is cheating the system ... then that's something that the dealer needs to know about..
So... if a tech is cheating the system ... then that's something that the dealer needs to know about..
Super Member
Joined: Feb 2017
Posts: 506
Likes: 54
GL350 Bluetec and GLS580
The VMI shows all of the service that has been completed, remaining warranty and all of the options. The MSRP on shows the standard equipment and options.
The VMI isn't always private, many dealers have it in the "auto packet"(which includes the VMI and MSRP) on their used car sales listings.
The VMI isn't always private, many dealers have it in the "auto packet"(which includes the VMI and MSRP) on their used car sales listings.
I use this ,it tell me of all the options my car has same as what the dealer has
https://www.vindecoderz.com/EN/Mercedes-Benz
https://www.vindecoderz.com/EN/Mercedes-Benz
Last edited by DC-BENZ; Jul 21, 2017 at 01:51 PM. Reason: corrections
Trending Topics
Junior Member
Joined: Jun 2016
Posts: 33
Likes: 2
2002,ML500
Oh oh that is VIM, when I got my CPO Gl450 it was included they placed it in my glove box
MB World Stories
The Best of Mercedes & AMG
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
Newbie
Joined: Feb 2025
Posts: 1
Likes: 1
06 E350. 02 S500. 05 E320. 02 E320 wagon
10000000% Correct.
I'm friends with one of the tech who works for a Mercedes dealer here in NYC. He told me that that dealer slaps a CPO on the cars that they don't really do a CPO process. He mentioned that they don't get paid for doing such jobs and the owner's attitude is "we have a service department, let them bring it in if they have issues".
SPONSOR
Joined: Apr 2021
Posts: 1,570
Likes: 475
From: Scottsdale, Arizona
2001 E55AMG
I worked for Mercedes of Manhattan. I actually worked IN the C.P.O. dept in Secaucus NJ. From 2020 - 2021. You are 1000% correct. They would try and get me to sign off on CPO's that they declined all the services on. When I told them no they tried to make my life hell. They stopped buying cars and then complained I wasn't making time. "But EVERYONE else was". lol I walked around and talked to everyone I worked with and found not only was I making 35+ hours a week but I was making more than anyone I worked with. They wanted the CPO's to come back after sale for items to be replaced under warranty. Which is crazy when you learn they're corporately owned. They didn't understand if I fudged the CPO report its actually considered warranty fraud!!! I worked for Prestige Mercedes, Brooklyn Mercedes, Ray catena Mercedes and I never seen ANYTHING like that. I also have receipts for everything I just wrote plus some. I knew I was gonna need it. I recorded every conversation and interaction for the last 5 months I was there.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
