jlim

Anyone knows what the BC service entails? This is my last pre-paid service I'm eligible for. A and B are easily found but I can't seem to find BC.

kombifan

jlim

I think it is more than a 40k service. It's a CPO that was first in service back in Aug/Sept 2013. So, that puts it at 5yr mark and I'm at 47k miles currently. I pre-paid for the 3 pack service which included was a B, then A and then now this BC service.

I emailed the service dept and haven't received any response. I suppose these days one is required to call. Search for "Mercedes BC service" yields nothing for 2013 and up GL.

DaveW68

Here you go.

jlim

kombifan

jlim

Looking at the manual, it didn't list anything at 40k for GL. At 70k, it does say so for GL. Looks like I won't be getting this as part of the 5yr/50k service then. I've to decide to take it to a nearby dealer who will prob just do the standard B service, or the one that is far away which I purchased the original 3-pack pre-paid service and try to get them to do it. Most likely they have no reason to do it since it is not specified in the manual until 70k and all I got was the guy who sold me the 3-pack saying the last service will be a lot more costly due to this. So, it makes sense to pre-pay.

I suppose since I did get B-A and now another B out of it, it's not too exorbitant for $1500, though it would have been much better if it was included since I would have to pay I guess around $400 (dealership price) for the trans work later on.

DaveW68

The 50k is one of the cheaper services. 40k & 60k services are more in depth, with the 60k being quite expensive with a spark plug change due. It's possible that the dealer did the trans fluid and filter during your last service visit. You'd have to look at the itemized list of services performed. If it hasn't been done yet, it couldn't hurt to see if they'd throw it in with your next visit and have it covered.

jlim

Thanks Dave. I'm still looking for my first service record, but found my second. The dealership did do a 50k service and not 40k according to the paperwork. So, based on that I assume I should be getting a 60k service instead, despite the vehicle being at 48k miles and 5 yr.

It's strange how this happened, but because the original owner of the car did not drive it a lot and when I bought it in 2016, it has only 16k miles despite being 3 years in service. So, the last 2 service I sent the vehicle in, they did the 4 year/40k and then 5yr/50k. So, now the last of my service in the 60k one I would assume, which means I should get the spark plug changed.

Question ... if the last service paperwork indicates "Performed 50k maintenance service", I assume any Merc dealership cannot argue with me saying they will re-do the 50k since it is matching the 5yr and 50k miles marker, correct? So, despite not exactly 6 years (it would be 5 years and 4 months when I bring it in) and no where near 60k, they will still do the next service down the line, correct?

Now, you said the trans flush should be done at 40k as well. Where do you see that in the manual? I looked at the service manual on mbusa.com but only see it being required for the GL at 70k. I will locate my "40k" service paperwork to see if they did it there or not.

Thanks.

DaveW68

It's probably up to the dealership that you purchased the service package from. It might behoove you to contact the service department and ask them.

I didn't say that. I said that the dealer may have done it on one of your prior visits and that you should look at the itemized statement. And if it hadn't been done yet, see if they would throw that service in on the next visit at no additional cost. If you paid just $1500 for the 3 services, it's unlikely that they will be doing a full 60k service on your next visit as the 60k service alone costs a lot more than that with the spark plug change.

fabbrisd1

Well... I am grateful for this thread discussing some of the BEST advantages of PrePaid Service.

It is becoming more common now for Mercedes Owner's to have purcahsed a CPO Mercedes with miles - or to keep their existing Mercedes longer/higher mileage.

Depending on your personal situation - PrePaid Service can save you a LOT - please understand it is not the Service Advisor's job to make you aware of Prepaid Service Savings - a owner does needs to do his own research for their MB they own now (even compared to another MB they owned in the past).

Specifically there are the recommended 20K brake flush - tranny service - and plug replacement (now that plugs do NOT go out to 100K miles on the more recent models)

1st - reference the MB posted Service Items for your vehicle at each service interval - mbusa.com under Owner's Section

PrePaid Service will cover ALL "REQUIRED" SERVICE ITEMS for that pre-paid mileage interval.

Example #1 - if you have Pre-Paid Service for 40K mile interval - and 40K service Requires Tranny Service - then your Tranny Service at 40K is covered .

Example #2 - if you have Pre-Paid Service for 60K miles - and 60K service Requires Plugs - then the Plug Service is covered (some MB's plug service can be 40K or 50K required now).

"Required Service" under Pre-Paid Service is MB mandated by MBUSA for any MB dealer - but it's the owner's job to make sure he know and gets all the service they deserve when you check in.

On new AMG's models that require 2500 mile rear differential service - that 2500 mile rear dif service is NOT covered by MB Prepaid Service - often at time of sale a MB dealer "should" be willing to do that future 2500 mile rear dif service complimentary - again if agreed at time of service.

What are the drawbacks of Pre-Paid Service - two - please understand Prepaid Service is assigned to that specific vehicle - the two drawbacks (One) your next scheduled prepaid service MUST be used each-year (up to 14 months allowed) or by miles 10K (up to 12,500 miles) whichever comes 1st - or you LOSE that service (Two) unused Pre-Paid Service cannot be refunded or you cannot transfer to unused prepaid service to another/different MB.

jlim

Thanks Fabbrids1.

Based on the last paperwork I have, the dealership I purchased the car from, performed the 2nd of my 3 pack pre-paid service and it clearly states "performed 50k service". So, based on that I'm now due for the 60k/6yr service. I am really hoping I lucked out then since Dave is saying the 60k service with plug cost more than the 3 pack I bought for $1500.

Because it is winter and being in Michigan, driving all the way to the selling dealer which is approx 1.5hr away was not appealing to me though they do give me a loaner each time. I was inquiring at a close by dealer, 10min away, about what will be covered. From Yelp reviews, this dealership is not known to be the best. I don't want to battle with them about what should be covered.

I'll stop by this close by dealership and show them the last paperwork and see if they will performed the 60k service without question, covering the plugs.

Thanks all.

jlim

kombifan

jlim

BOSGL550

On my car for the 2nd row easy entry function, doesn't matter if driver or passenger side is up or down, either side will fold and lift to allow access to 3rd row. I don't think your setup is working properly. I have a car seat installed in my 2nd row. It would be a pain in the @$$ if I had to remove it every time I wanted access to the 3rd row. Good luck troubleshooting this!

I've heard that some owners have the issue where once the passenger side folds and lifts, that the manual fold handle gets stuck and won't latch back onto the floor anchor unless you apply some force to the handle to reset back to original position. Maybe your issue is somehow related. Keep us posted!