When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
Are you confident you are following the service retract procedure correctly? Steering wheel buttons need to be pushed in the right sequence and within the specified time windows. Have you ever successfully retracted the pads into replacement position?
What model year and how many miles on the vehicle?
Much cheaper sources out there. The stock MB unit wasn't very good so I can't say to go that route. There are some good tutorials on Utube and it's an easy DIY.