GLC Order Declined by MB
Thread Starter
Super Member
Joined: Dec 2015
Posts: 812
Likes: 86
From: Springboro, OH
16 GLC 19 Volvo XC40 06Corvette Z06
GLC Order Declined by MB
Last Friday we ordered a well optioned GLC. On Saturday the salesperson called to inform us MB had declined the order. Reason...hold on led headlights.
I asked what now? He informed me the dealership would, everyday, attempt to place the order. And they would continue to do so until the order was accepted.
Bummer!
I asked what now? He informed me the dealership would, everyday, attempt to place the order. And they would continue to do so until the order was accepted.
Bummer!
Super Member
Joined: Aug 2015
Posts: 565
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From: Cincinnati OH
2013 BMW X6 - Soon to be GLC300 4M
Thread Starter
Super Member
Joined: Dec 2015
Posts: 812
Likes: 86
From: Springboro, OH
16 GLC 19 Volvo XC40 06Corvette Z06
Granted, don't drive much at night, but the led configuration is so much superior than halogen. At my age I need all the help I can get. lol
Last edited by larrypmyers; Dec 20, 2015 at 05:55 PM.
MBWorld Fanatic!
Joined: Nov 2012
Posts: 6,130
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A gaggle of MB's
Frankly - what the "dealer" told you was not entirely correct.
At the time you did your "build" with your "dealer" - he should have (but did not) check in NetStar if any of the options you selected where showing "Critical" - meaning not available for the 10-day/decade production cycle.
The dealer should "check" - and let you know - BEFORE they submit the order.
Your dealer was sloppy - for that 1-day production window the feature the dealer shouldn't have ordered was confirmed not available - and the order was rejected.
Your dealer is sloppy and stupid - and best you understand that going foward.
At the time you did your "build" with your "dealer" - he should have (but did not) check in NetStar if any of the options you selected where showing "Critical" - meaning not available for the 10-day/decade production cycle.
The dealer should "check" - and let you know - BEFORE they submit the order.
Your dealer was sloppy - for that 1-day production window the feature the dealer shouldn't have ordered was confirmed not available - and the order was rejected.
Your dealer is sloppy and stupid - and best you understand that going foward.
Thread Starter
Super Member
Joined: Dec 2015
Posts: 812
Likes: 86
From: Springboro, OH
16 GLC 19 Volvo XC40 06Corvette Z06
Believe me in 40+ years in the work place I've encountered many many sloppy and stupid individuals/companies. The scary part is that many of the individuals were occupying senior positions far in excess of their peter principle.
Without getting into the finite elements of the proper procedure for ordering an MB the bottom line is I expect the dealership to deliver. I don't give a damm how they get it as long as they get it. And if this situation turns out to be poorly managed the senior principle will become very familiar with who I am.
Rant off.
Without getting into the finite elements of the proper procedure for ordering an MB the bottom line is I expect the dealership to deliver. I don't give a damm how they get it as long as they get it. And if this situation turns out to be poorly managed the senior principle will become very familiar with who I am.
Rant off.
Junior Member
Joined: Jul 2015
Posts: 62
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e350
I have a GLC with the LEDs. it's not just that they are cooler looking (which they way are) or that they are brighter (which they are) but they are "intelligent". they seem to know where you are going and the light arc, brightness, direction and shape changes according to a bunch of different real-time variables - including the weather.
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Newbie
Joined: Dec 2015
Posts: 9
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From: Chicago
2014 CLA250
I finalized my GLC order a few weeks ago but due to the LED lights (back-ordered) and the Black Ash Wood trim (also back-ordered) the production won't be until 1D Feb with delivery by late Feb/early March (hopefully no later). I went through the same thing with the last vehicle I ordered (2014 CLA) when the sports package was back-ordered. The wait was totally worth it for the options that we wanted though. Your dealer should have known well in advance if the order was going to be delayed/cancelled, be sure to get a good discount.
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Thread Starter
Super Member
Joined: Dec 2015
Posts: 812
Likes: 86
From: Springboro, OH
16 GLC 19 Volvo XC40 06Corvette Z06
This afternoon I visited the dealer and spoke with my salesman and the gentlemen whose job it is to order all the dealership's cars.
The result was could expect delivery the first week of April 16.
A moment ago received a call from my salesperson. Delivery now scheduled mid February 16.
Am impressed as this afternoons discussion took place sans shouting, cussing ect. Amazing!!
OBTW, led headlights are included.
The result was could expect delivery the first week of April 16.
A moment ago received a call from my salesperson. Delivery now scheduled mid February 16.
Am impressed as this afternoons discussion took place sans shouting, cussing ect. Amazing!!
OBTW, led headlights are included.
Last edited by larrypmyers; Dec 21, 2015 at 10:38 PM.
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Joined: May 2008
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From: DFW
2022 E350 Diamond White Metallic, 2016 GLC300 Dakota Brown Metallic
I had similar issues when ordering my GLC. If built in DEC no LEDs. Mine is being built in January. I am so glad you are getting what you want. I also had issues with the wheels I wanted.
