How to ask for compensation
Thread Starter
Member
Joined: Mar 2016
Posts: 76
Likes: 3
GLC 300
so after chatting with the sales manager today he gave me a loaner car for the week until my car gets delivered and $200 discount on my vehicle. However i decided to get window tints and argued the price down from $400 to $300 thinking that with the $200 discount on my vehicle it would be essentially $100 for the window tints. But the financing manager was sneaky and applied the $200 discount to the price of the window tints and charged me regular price for the tinting. and since i wasn't careful enough reviewing the receipt didn't catch it until i had already signed off and arrived home. so instead of getting a discount i am $200 deep
Member
Joined: Feb 2016
Posts: 128
Likes: 18
From: Waterlooville, Hampshire, UK
Mercedes GLC 250d
That's why he's a salesperson and you're not! I'd still phone up or go in and speak to him face to face to tell him he's made a mistake and get him to refund the $100. He's tried to pull a fast one and he knows it. He's laughing at you tbh
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,917
From: on my way
2012 CLS63
^ I kind of agree......salesmen are NOT your friend......they don't like you .....or even give a rats ***///they are only there to GET whatever they can!
and I'm sure they crack jokes when we leave too........it's sad really..... Could you imagine trying to live life like that??? I couldn't
and I'm sure they crack jokes when we leave too........it's sad really..... Could you imagine trying to live life like that??? I couldn't
Senior Member
Joined: Feb 2015
Posts: 393
Likes: 25
From: S. Ca.
2015 C300, 2015 F-350 Platinum, 1969 Mach 1 428cj, 2007 Roadking
Nothing is set in stone until you drive off the lot. Don't even take the keys till things get remedied. You can still have the last laugh.
Junior Member
Joined: Apr 2016
Posts: 54
Likes: 11
From: Ontario, Canada
Mercedes GLC 300 4Matic
Hey Jason,
I'm from Ottawa too. Both the Ottawa Mercedes dealers are notorious for bad customer service. When I went in to Star Motors to test drive a GLA, superficially they seemed friendly. But by the end of the visit, I felt like they didn't take me seriously probably because I look like a teen. They simply would not budge AT ALL on the MRSP and I'm not paying MRSP; so I left and didn't contact them again.
I ended up custom ordering a GLC from a dealer outside of Ottawa last month. It was a good experience and they certainly made the offer very competitive as I was trying to decide between the GLC and the BMW X1 or X3 which both had a good discount from my professional association. Thank goodness I didn't end up dealing with Star Motors in Ottawa or I feel I'd be in your case. Ordering in December and not getting it by mid-April is ridiculous. What was the delivery date they told you when you ordered it in December?
And I absolutely detest people who turn around and laugh after a customer leaves or play accounting tricks on you. Where are you moving btw? Is there a mercedes dealer where your moving? Best of luck - keep us posted!
I'm from Ottawa too. Both the Ottawa Mercedes dealers are notorious for bad customer service. When I went in to Star Motors to test drive a GLA, superficially they seemed friendly. But by the end of the visit, I felt like they didn't take me seriously probably because I look like a teen. They simply would not budge AT ALL on the MRSP and I'm not paying MRSP; so I left and didn't contact them again.
I ended up custom ordering a GLC from a dealer outside of Ottawa last month. It was a good experience and they certainly made the offer very competitive as I was trying to decide between the GLC and the BMW X1 or X3 which both had a good discount from my professional association. Thank goodness I didn't end up dealing with Star Motors in Ottawa or I feel I'd be in your case. Ordering in December and not getting it by mid-April is ridiculous. What was the delivery date they told you when you ordered it in December?
And I absolutely detest people who turn around and laugh after a customer leaves or play accounting tricks on you. Where are you moving btw? Is there a mercedes dealer where your moving? Best of luck - keep us posted!
Thread Starter
Member
Joined: Mar 2016
Posts: 76
Likes: 3
GLC 300
Hey Jason,
I'm from Ottawa too. Both the Ottawa Mercedes dealers are notorious for bad customer service. When I went in to Star Motors to test drive a GLA, superficially they seemed friendly. But by the end of the visit, I felt like they didn't take me seriously probably because I look like a teen. They simply would not budge AT ALL on the MRSP and I'm not paying MRSP; so I left and didn't contact them again.
I ended up custom ordering a GLC from a dealer outside of Ottawa last month. It was a good experience and they certainly made the offer very competitive as I was trying to decide between the GLC and the BMW X1 or X3 which both had a good discount from my professional association. Thank goodness I didn't end up dealing with Star Motors in Ottawa or I feel I'd be in your case. Ordering in December and not getting it by mid-April is ridiculous. What was the delivery date they told you when you ordered it in December?
And I absolutely detest people who turn around and laugh after a customer leaves or play accounting tricks on you. Where are you moving btw? Is there a mercedes dealer where your moving? Best of luck - keep us posted!
I'm from Ottawa too. Both the Ottawa Mercedes dealers are notorious for bad customer service. When I went in to Star Motors to test drive a GLA, superficially they seemed friendly. But by the end of the visit, I felt like they didn't take me seriously probably because I look like a teen. They simply would not budge AT ALL on the MRSP and I'm not paying MRSP; so I left and didn't contact them again.
I ended up custom ordering a GLC from a dealer outside of Ottawa last month. It was a good experience and they certainly made the offer very competitive as I was trying to decide between the GLC and the BMW X1 or X3 which both had a good discount from my professional association. Thank goodness I didn't end up dealing with Star Motors in Ottawa or I feel I'd be in your case. Ordering in December and not getting it by mid-April is ridiculous. What was the delivery date they told you when you ordered it in December?
And I absolutely detest people who turn around and laugh after a customer leaves or play accounting tricks on you. Where are you moving btw? Is there a mercedes dealer where your moving? Best of luck - keep us posted!
Thread Starter
Member
Joined: Mar 2016
Posts: 76
Likes: 3
GLC 300
Hey Jason,
I'm from Ottawa too. Both the Ottawa Mercedes dealers are notorious for bad customer service. When I went in to Star Motors to test drive a GLA, superficially they seemed friendly. But by the end of the visit, I felt like they didn't take me seriously probably because I look like a teen. They simply would not budge AT ALL on the MRSP and I'm not paying MRSP; so I left and didn't contact them again.
I ended up custom ordering a GLC from a dealer outside of Ottawa last month. It was a good experience and they certainly made the offer very competitive as I was trying to decide between the GLC and the BMW X1 or X3 which both had a good discount from my professional association. Thank goodness I didn't end up dealing with Star Motors in Ottawa or I feel I'd be in your case. Ordering in December and not getting it by mid-April is ridiculous. What was the delivery date they told you when you ordered it in December?
And I absolutely detest people who turn around and laugh after a customer leaves or play accounting tricks on you. Where are you moving btw? Is there a mercedes dealer where your moving? Best of luck - keep us posted!
I'm from Ottawa too. Both the Ottawa Mercedes dealers are notorious for bad customer service. When I went in to Star Motors to test drive a GLA, superficially they seemed friendly. But by the end of the visit, I felt like they didn't take me seriously probably because I look like a teen. They simply would not budge AT ALL on the MRSP and I'm not paying MRSP; so I left and didn't contact them again.
I ended up custom ordering a GLC from a dealer outside of Ottawa last month. It was a good experience and they certainly made the offer very competitive as I was trying to decide between the GLC and the BMW X1 or X3 which both had a good discount from my professional association. Thank goodness I didn't end up dealing with Star Motors in Ottawa or I feel I'd be in your case. Ordering in December and not getting it by mid-April is ridiculous. What was the delivery date they told you when you ordered it in December?
And I absolutely detest people who turn around and laugh after a customer leaves or play accounting tricks on you. Where are you moving btw? Is there a mercedes dealer where your moving? Best of luck - keep us posted!
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