Production delays/ timeline
Member
Joined: Apr 2016
Posts: 95
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From: Plano, TX
2017 C300 Coupe (C205)
We ordered our GLE 450 4MATIC (no E-ABC) on 12/13/18 and just missed the February build dates.
Our original build date was 04/10, then 03/30 (?!) , and now it's 04/14.
If that date holds, our dealer says it should be delivered by 04/24.
Our original build date was 04/10, then 03/30 (?!) , and now it's 04/14.
If that date holds, our dealer says it should be delivered by 04/24.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
There doesn’t seem to be anything logical about order dates and build dates. They may be juggling production to deal with some component constraints. Another factor is a dealer could have an order of their own pending that they were able to modify. Anyway good for you, your order was 3 1/2 months after mine and built only a week later.
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
There doesn’t seem to be anything logical about order dates and build dates. They may be juggling production to deal with some component constraints. Another factor is a dealer could have an order of their own pending that they were able to modify. Anyway good for you, your order was 3 1/2 months after mine and built only a week later.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
MBWorld Fanatic!
Joined: Jul 2003
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
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GLE
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MBWorld Fanatic!
Joined: Jul 2003
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
The wait goes on without end
Supposedly my vehicle started production and was assigned a VIN on 2/21, almost 6 weeks ago and has been in status B4 the last few weeks! Production date was 3/13, 19 days ago. So, I contacted MBUSA Customer Assistance Center a week ago and have had a couple emails & calls since with no information. So after another call to CAC today I finally get hold of the "executive referral manager" (fancy title, huh), who only told me GLE production has been on hold pending parts and he is trying to get more information. He was clueless beyond that.
Over the weekend I also got on my sales guy and the dealer sales manager. and told them they need to get on MBUSA, as well. Today I hear from my sales guy, who had called Distribution this morning and was told my order would be given "top priority" and should go B5 by the end of the week. He asked if my MBUX Tech Package or my designo trim selection was an issue and was told no. Apparently the sales manager also sent an email to Distribution and the West Coast Sales team explaining that a long time Mercedes customer was very unhappy and, what was going on?
So, at this point I will believe it when I see it. I must say if Mercedes handles all orders like this when there are production issues they are going down in reputation fast (and I will help!). Why NetStar can't be updated with a realistic best guess production date when the original one is not met I don't know, but it hasn't been in my case. I'm trying to keep the faith.
Over the weekend I also got on my sales guy and the dealer sales manager. and told them they need to get on MBUSA, as well. Today I hear from my sales guy, who had called Distribution this morning and was told my order would be given "top priority" and should go B5 by the end of the week. He asked if my MBUX Tech Package or my designo trim selection was an issue and was told no. Apparently the sales manager also sent an email to Distribution and the West Coast Sales team explaining that a long time Mercedes customer was very unhappy and, what was going on?
So, at this point I will believe it when I see it. I must say if Mercedes handles all orders like this when there are production issues they are going down in reputation fast (and I will help!). Why NetStar can't be updated with a realistic best guess production date when the original one is not met I don't know, but it hasn't been in my case. I'm trying to keep the faith.
"Hi Dave,
Those GLE’s are holding for parts to build. And at this moment we do not have any eta.
Thanks
Sincerely /Mit freundlichen Grüßen,
Taz Khan
Regional Distribution Liaison – Western Region
Vehicle Distribution & Logistics
Mercedes-Benz USA, LLC
One Mercedes Benz Drive
Sandy Springs, Ga-30328
ETA Text Hotline 201 xxx xxxx
Distribution Hotline 800 xxx xxxx"
He asked if any options could be changed to improve the situation and was told "no."
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
My GLE is pretty much on schedule with a delivery date mid to late next week. According to my SA, once they get a date expected at dealer it’s almost always accurate to a day or two. “Fingers crossed”!
My dealer just received their last Preconfigured stock GLE today after almost 5 weeks. Not only is production unpredictable but maybe shipping also.
My dealer just received their last Preconfigured stock GLE today after almost 5 weeks. Not only is production unpredictable but maybe shipping also.
MBWorld Fanatic!
Joined: Jul 2003
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
My GLE is pretty much on schedule with a delivery date mid to late next week. According to my SA, once they get a date expected at dealer it’s almost always accurate to a day or two. “Fingers crossed”!
My dealer just received their last Preconfigured stock GLE today after almost 5 weeks. Not only is production unpredictable but maybe shipping also.
My dealer just received their last Preconfigured stock GLE today after almost 5 weeks. Not only is production unpredictable but maybe shipping also.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
I'm feeling a little guilty! It’s hard to believe that Mercedes would handle your long overdue order so casually. Maybe I’m naive but it would seem that they would Be proactive with anyone experiencing a long delay. A $1000 credit for your trouble would be appropriate, IMO. They could also offer to build it without the feature causing the delay.
As companies get bigger they seem to lose flexibility and accountability.
As companies get bigger they seem to lose flexibility and accountability.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Production delay continues
I'm feeling a little guilty! It’s hard to believe that Mercedes would handle your long overdue order so casually. Maybe I’m naive but it would seem that they would Be proactive with anyone experiencing a long delay. A $1000 credit for your trouble would be appropriate, IMO. They could also offer to build it without the feature causing the delay.
As companies get bigger they seem to lose flexibility and accountability.
As companies get bigger they seem to lose flexibility and accountability.
Super Member
Joined: Sep 2002
Posts: 574
Likes: 157
I texted my salesman today this evening and he checked up on netstar on my loaded GLE 450 with the AMG exterior package and air suspension that it was on time for production date of 4/7/2019 and delivery in 2 weeks afterwards! I loaded it with almost all of the options but I did not get the E-ABC. So I highly believe that its the E-ABC thats causing the delays guys,
Senior Member
Joined: Nov 2002
Posts: 270
Likes: 11
From: Arlington VA
'24 CLE 53
I texted my salesman today this evening and he checked up on netstar on my loaded GLE 450 with the AMG exterior package and air suspension that it was on time for production date of 4/7/2019 and delivery in 2 weeks afterwards! I loaded it with almost all of the options but I did not get the E-ABC. So I highly believe that its the E-ABC thats causing the delays guys,
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Production delays continue
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Production delays continue
I texted my salesman today this evening and he checked up on netstar on my loaded GLE 450 with the AMG exterior package and air suspension that it was on time for production date of 4/7/2019 and delivery in 2 weeks afterwards! I loaded it with almost all of the options but I did not get the E-ABC. So I highly believe that its the E-ABC thats causing the delays guys,
Distribution would not allow any option changes to improve the situation, however.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
But now you have a major hiccup that would warrant giving those in limbo the option to build without that feature. For example, they did just that with the MBUX Tech package by removing the gesture recognition on the Preconfigured builds. (A minor change) At some level of Management this decision could be made and implemented but it might result in some downside for MB like an inventory build up of the component when it is available or wasted resources as people make the change to the production system.
I’m only speculating and there may be more to it. By my definition they are just “stalling” since they can’t or won’t provide a definitive answer to the dealer or customer. That’s never a good way to treat a customer.
Junior Member
Joined: Feb 2019
Posts: 53
Likes: 9
Audi Q5
What is the current state of your Order Ron...??
That was my point earlier. Obviously they can make production changes but have a policy that they won’t and for good reason. If they allowed changes it would impede production efficiency and potentially hurt quality control.
But now you have a major hiccup that would warrant giving those in limbo the option to build without that feature. For example, they did just that with the MBUX Tech package by removing the gesture recognition on the Preconfigured builds. (A minor change) At some level of Management this decision could be made and implemented but it might result in some downside for MB like an inventory build up of the component when it is available or wasted resources as people make the change to the production system.
I’m only speculating and there may be more to it. By my definition they are just “stalling” since they can’t or won’t provide a definitive answer to the dealer or customer. That’s never a good way to treat a customer.
But now you have a major hiccup that would warrant giving those in limbo the option to build without that feature. For example, they did just that with the MBUX Tech package by removing the gesture recognition on the Preconfigured builds. (A minor change) At some level of Management this decision could be made and implemented but it might result in some downside for MB like an inventory build up of the component when it is available or wasted resources as people make the change to the production system.
I’m only speculating and there may be more to it. By my definition they are just “stalling” since they can’t or won’t provide a definitive answer to the dealer or customer. That’s never a good way to treat a customer.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Option changes
It's funny, the MBUX Tech package in the latest (4/2) DOG still includes the Interior Assistant. Maybe it was a short-term issue?
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
