Originally Posted by venkyszone

Did you order your car on 3/9 or your build date was 3/9....??

Originally Posted by audi40

ordered on 3/9

Originally Posted by Ron.s

There doesn’t seem to be anything logical about order dates and build dates. They may be juggling production to deal with some component constraints. Another factor is a dealer could have an order of their own pending that they were able to modify. Anyway good for you, your order was 3 1/2 months after mine and built only a week later.

Originally Posted by audi40

ordered on 3/9

Originally Posted by GregW / Oregon

Yeah, if that date holds. Mine certainly did’t.

Originally Posted by Ron.s

He said it was built on 3-31, but might have meant scheduled to build.

Originally Posted by GregW / Oregon

where are you located? Takes about 3 weeks to here in Oregon, after it ships.

Originally Posted by GregW / Oregon

Supposedly my vehicle started production and was assigned a VIN on 2/21, almost 6 weeks ago and has been in status B4 the last few weeks! Production date was 3/13, 19 days ago. So, I contacted MBUSA Customer Assistance Center a week ago and have had a couple emails & calls since with no information. So after another call to CAC today I finally get hold of the "executive referral manager" (fancy title, huh), who only told me GLE production has been on hold pending parts and he is trying to get more information. He was clueless beyond that.

Over the weekend I also got on my sales guy and the dealer sales manager. and told them they need to get on MBUSA, as well. Today I hear from my sales guy, who had called Distribution this morning and was told my order would be given "top priority" and should go B5 by the end of the week. He asked if my MBUX Tech Package or my designo trim selection was an issue and was told no. Apparently the sales manager also sent an email to Distribution and the West Coast Sales team explaining that a long time Mercedes customer was very unhappy and, what was going on?

So, at this point I will believe it when I see it. I must say if Mercedes handles all orders like this when there are production issues they are going down in reputation fast (and I will help!). Why NetStar can't be updated with a realistic best guess production date when the original one is not met I don't know, but it hasn't been in my case. I'm trying to keep the faith.

Originally Posted by Ron.s

My GLE is pretty much on schedule with a delivery date mid to late next week. According to my SA, once they get a date expected at dealer it’s almost always accurate to a day or two. “Fingers crossed”!
My dealer just received their last Preconfigured stock GLE today after almost 5 weeks. Not only is production unpredictable but maybe shipping also.

Originally Posted by GregW / Oregon

I'm jealous!!!

Originally Posted by Ron.s

I'm feeling a little guilty! It’s hard to believe that Mercedes would handle your long overdue order so casually. Maybe I’m naive but it would seem that they would Be proactive with anyone experiencing a long delay. A $1000 credit for your trouble would be appropriate, IMO. They could also offer to build it without the feature causing the delay.
As companies get bigger they seem to lose flexibility and accountability.

Originally Posted by Baloo588

I texted my salesman today this evening and he checked up on netstar on my loaded GLE 450 with the AMG exterior package and air suspension that it was on time for production date of 4/7/2019 and delivery in 2 weeks afterwards! I loaded it with almost all of the options but I did not get the E-ABC. So I highly believe that its the E-ABC thats causing the delays guys,

Originally Posted by Hurricane1938

Greg, that's an excellent letter and remarkably restrained. I'm in the same boat you are. My PO# is 0071759660 and includes E-ABC.

Originally Posted by Baloo588

I texted my salesman today this evening and he checked up on netstar on my loaded GLE 450 with the AMG exterior package and air suspension that it was on time for production date of 4/7/2019 and delivery in 2 weeks afterwards! I loaded it with almost all of the options but I did not get the E-ABC. So I highly believe that its the E-ABC thats causing the delays guys,

Originally Posted by GregW / Oregon

That may very well be the case. Maybe the factory that makes the motors burned down? Distribution would not allow any option changes to improve the situation, however.

Originally Posted by Ron.s

That was my point earlier. Obviously they can make production changes but have a policy that they won’t and for good reason. If they allowed changes it would impede production efficiency and potentially hurt quality control.
But now you have a major hiccup that would warrant giving those in limbo the option to build without that feature. For example, they did just that with the MBUX Tech package by removing the gesture recognition on the Preconfigured builds. (A minor change) At some level of Management this decision could be made and implemented but it might result in some downside for MB like an inventory build up of the component when it is available or wasted resources as people make the change to the production system.
I’m only speculating and there may be more to it. By my definition they are just “stalling” since they can’t or won’t provide a definitive answer to the dealer or customer. That’s never a good way to treat a customer.

Originally Posted by Ron.s

...For example, they did just that with the MBUX Tech package by removing the gesture recognition on the Preconfigured builds. (A minor change).

Originally Posted by venkyszone

What is the current state of your Order Ron...??

Originally Posted by venkyszone

What is the current state of your Order Ron...??