2020 GLE 450 Suspension Malfunction Warnings
#26
2023 AMG GLE53 Suspension,Electrical Issues
I purchased my AMG GLE53 on April 2023 a week later I start getting the “Suspension malfunction” message in my dash and also having problems with my digital cluster not turning on while im driving only infotainment screen is on.
I ended up messaging my salesman about the problem and he responds with “the vehicle is brand new the computer needs to get used to the car I had the same problem on my E63” so I gave him the benefit of the doubt because it’s true the car is new.
I took my car to Mercedes Benz of Beverly Hills and they diagnosed the problem and told me “it’s a problem with the center console” and I said “okay the car is under warranty go ahead and fix it” and they told me “no we can’t if you wanna replace it it’ll cost you $20,000” JUST FOR THE CENTER CONSOLE mind you they disassembled the center console and assembled it back but did not assemble it properly.
1 year later I’m having the same problems electric issues and suspension im considering on hiring a Lemon Law attorney at this point because I will not be paying $20,000 for a problem that the vehicle had when I first purchased it and they had the audacity to tell me “you can use your insurance” I regret going the MB OF BEVERLY HILLS and they also scratched my vehicle
I ended up messaging my salesman about the problem and he responds with “the vehicle is brand new the computer needs to get used to the car I had the same problem on my E63” so I gave him the benefit of the doubt because it’s true the car is new.
I took my car to Mercedes Benz of Beverly Hills and they diagnosed the problem and told me “it’s a problem with the center console” and I said “okay the car is under warranty go ahead and fix it” and they told me “no we can’t if you wanna replace it it’ll cost you $20,000” JUST FOR THE CENTER CONSOLE mind you they disassembled the center console and assembled it back but did not assemble it properly.
1 year later I’m having the same problems electric issues and suspension im considering on hiring a Lemon Law attorney at this point because I will not be paying $20,000 for a problem that the vehicle had when I first purchased it and they had the audacity to tell me “you can use your insurance” I regret going the MB OF BEVERLY HILLS and they also scratched my vehicle
#27
Senior Member
Join Date: Mar 2006
Location: FL
Posts: 360
Received 162 Likes
on
108 Posts
2019 C300 Cabriolet, 2022 AMG GLE 53
This may or may not relate to your specific issue, but it may be of use: I just had an intermittent suspension warning message that would come up every 2-3 weeks. Car still drove fine though. They diagnosed it as a short in the switch block (the one below the palm rest where you can also switch the exhaust etc.) that mounts in the console. I spoke to the tech and he told me mine was about the 3rd one they have done and referenced another repair on a different car in the MB PTSS (Product Technical Support System) database on the repair ticket. Maybe they got a bad batch of parts at one time - who knows. Mine is a 2022 GLE53 with 36k miles. No issues since the warranty fix. Console did not have to come out (less than 2 hours labor incl diagnostic time). Never spilled any liquid in that area, but be careful with all the high tech stuff in these cars today.
#28
Senior Member
I purchased my AMG GLE53 on April 2023 a week later I start getting the “Suspension malfunction” message in my dash and also having problems with my digital cluster not turning on while im driving only infotainment screen is on.
I ended up messaging my salesman about the problem and he responds with “the vehicle is brand new the computer needs to get used to the car I had the same problem on my E63” so I gave him the benefit of the doubt because it’s true the car is new.
I took my car to Mercedes Benz of Beverly Hills and they diagnosed the problem and told me “it’s a problem with the center console” and I said “okay the car is under warranty go ahead and fix it” and they told me “no we can’t if you wanna replace it it’ll cost you $20,000” JUST FOR THE CENTER CONSOLE mind you they disassembled the center console and assembled it back but did not assemble it properly.
1 year later I’m having the same problems electric issues and suspension im considering on hiring a Lemon Law attorney at this point because I will not be paying $20,000 for a problem that the vehicle had when I first purchased it and they had the audacity to tell me “you can use your insurance” I regret going the MB OF BEVERLY HILLS and they also scratched my vehicle
I ended up messaging my salesman about the problem and he responds with “the vehicle is brand new the computer needs to get used to the car I had the same problem on my E63” so I gave him the benefit of the doubt because it’s true the car is new.
I took my car to Mercedes Benz of Beverly Hills and they diagnosed the problem and told me “it’s a problem with the center console” and I said “okay the car is under warranty go ahead and fix it” and they told me “no we can’t if you wanna replace it it’ll cost you $20,000” JUST FOR THE CENTER CONSOLE mind you they disassembled the center console and assembled it back but did not assemble it properly.
1 year later I’m having the same problems electric issues and suspension im considering on hiring a Lemon Law attorney at this point because I will not be paying $20,000 for a problem that the vehicle had when I first purchased it and they had the audacity to tell me “you can use your insurance” I regret going the MB OF BEVERLY HILLS and they also scratched my vehicle
#29
Senior Member
Salesman rarely know anything about the cars they sell. It is a waste of time to get the salesman involved in maintenance issues. I am more interested in why the service department would say it wasn't covered under warranty.
The following 3 users liked this post by BlueYonder:
#30
Senior Member
As fyi....I had the suspension error message on my 20 GLS in March 2023. Dealer diagnosed as having a communication fault for left front and right rear suspension strut control units. A software update fixed the issue.
The following users liked this post:
mikapen (06-04-2024)
#31
Junior Member
My GLE 580 with E-ABC had the same issue at cold start it had the malfunction had to shut off and restart for it to go away. If I drove with the suspension light on it was a rough ride the suspension wasn’t active.
just got the car back yesterday it was a software update. They did charge me $430 for diagnostics.. even though I have MB extended warranty..till 75k I’m at 60 now. still fighting it
just got the car back yesterday it was a software update. They did charge me $430 for diagnostics.. even though I have MB extended warranty..till 75k I’m at 60 now. still fighting it