WolfStagen

Just placed an order for a GLE last week, unfortunately the dealer made a couple of errors and did not order some of the options I requested on the GLE. A week after the order was placed, I discovered the errors and when I asked the dealer to change the order to fix the errors, they told me it got locked and nothing can be changed any longer.

I didn't expect that. The order is now locked and I am not sure what my options are. The dealer is not being responsive which I am guessing they are trying to figure out what to do.

The car is fully loaded and will be one of the most expensive GLE they ordered, so I just can't compromise for this much money and have it arrive not how I wanted it.

Is there a chance that they could push their contacts internally to somehow get the order changed? Has anybody been in a similar situation?

nmsu1999

I would let others weight in on the options here, but I would personally flip out if I ordered a custom 100k car and it got submitted incorrectly. Let them make it right and don't take a 'no' for an answer. Do you have any evidence (emails, printouts) that they've messed up against your wishes?

WolfStagen

I saw the error right away on the order sheet but when I tried to confirm it with the sales rep, he assured me that everything is okay. The sales rep is a great guy and I don't think he did it on purpose, so I wouldn't want to get him in trouble. But I have emails and text messages that show that I was concerned about the issue and they assured me everything is okay. Good thing I checked again as it was in the back of my mind for some reason.

Just an awkward situation overall and a warning to others to double check every single thing about your order.

nmsu1999

Yeah, in this case they will make it right. It may not be awesome for them to deal with it internally, but they will figure it out. Hopefully it doesn't mean you have to wait for it much longer.

rominl

they made a mistake so they need to fix it, period.

Eaton

They won't be able to change that particular order, but hopefully they have another changeable one you can customize.

Once locked/red, that's it.

fabbrisd1

Correct - the Wrong GLE is not your order - the Right GLE is your order, and they need to order the RIGHT GLE for you.

Existing order cannot be changed Once Locked - it's "possible" your dealer will come back and say "we ordered what you want but the factory did not have those options available" - and if they say that, flip a coin 50/50 if that is true or not - but again Your Order is the order for the Right GLE..

prktkljokr

Is there a cooling off period for purchase of new cars there in the US, we have it here in Aus, as long as you have not taken delivery, you can cancel the order for up to 30 days, they dont like it, but if they cant supply what you ordered or change the order to what you do want then its null and void at your request.

ENCT

Tell them to enjoy their car. Find a competent SA and dealer and place a new order. I had a sales order sheet that stated everything we ordered and that's how it was delivered.

rustybear3

I agree with other posters. Cancel the order on your car ASAP. If you put a down payment, demand that as well. The error was on their end, not yours. Were talking some dough here....do not settle for second best.

conditionone

I ordered a GLE 450 and later decided I wanted AMG line interior and Nappa leather. The dealer said the order was locked but would order another if I wanted.
They had no 450s allocated but was able to change an allocated 350 to 450 with all of my options. I just have to wait another four weeks.

hyperion667

Tell them to **** off and you want your money back, if you paid any. Then go to a different dealer. Do not reward the dude that screwed your order up, and don't worry about what happens to him because he is a 'nice guy', this is business......BIG business and he screwed you.

superswiss

As others have said, just cancel the order and place a new order. Not entirely sure how things work in Canada, but ordering a car is not binding here in the USA. The order can be cancelled at any time and you can even refuse delivery. At most we have to put down a deposit which is refundable at least in the state I live. That's quick for an order to lock this fast, but I'm guessing they used an allocation that was very close to production.

chassis

Doubtful the order was a “mistake”. This happens far too frequently for it to be such a common mistake. Read this site.

The dealer made the order changes so they can sell the vehicle at higher margin, to you or someone else, than what they are selling your order to you.

They are using a build slot to their own advantage and to maximize their profit.

jtjbt20x

Too bad for them. Don't worry about getting the salesman in trouble, that's not your concern. Get what you want.

Philamg

+1

jtjbt20x

The salesman is not your friend...don't get infected with the Stockholm syndrome.

hyperion667

LMAO!!

mikapen

Please don't rely on this forum to decide what "motivated" the dealer or salesperson to do anything. M-B has been difficult to deal with on orders, and there have been a few reports on orders being locked prematurely. It may be supply issues, it may be M-B to Dealer communication issues, or it may just be a mistake.
And don't pay any attention to "legal advice" posted here, especially if it's from a different State.
You will get the usual band of Brand-haters and Dealer-haters here. Discard those and look for constructive advice.

But it is what it is, and you'll have to decide what you want to do. It may depend on what allocations are available at any dealer you want to try, and there may be a longer wait for what you are looking for.

To others: Get a PO # and examine your build closely. You may not get much time to make changes.

hyperion667

You're clearly the odd man out, 17 posts recommending the OP can be offput by this unprofessional 'mistake'. Dealer should be responsible for a mistake like this. It isn't any different from getting the order
wrong whilst dining out.....except it can't be sent back to the kitchen. You may very lucky to have never had a dealer rake you over the coals.

mikapen

Read my post. I didn't think it was that difficult to understand.
After you figure it out, please explain how you know Who made What mistake.
And your solution is?????
Thanks.

hyperion667

Respectfully, I have read and re read your post. It is not up to us, the consumers, to postulate on why or how a mistake/error was made at a business.Purchases at this price point do not have room for such errors/mistakes.
My solution is to go elsewhere and do business with an entity that knows what they're doing.
I have configured and ordered 4 cars from MB and have never had an issue.....true that is my own experience and they all differ. Had this happened to me I would speak up by taking my 100's of 1000's of dollars elsewhere.
Thank you.

TexAg91

I'm curious, what options were left off, and what options were added? Might be interesting to get a forum opinion on the value of the options deleted/added. Ultimately, you have to decided if you really care...then it becomes an easy decision. If yes, cancel the order. Otherwise, buy the car as it is and inquire what compensation the dealer is willing to throw in for good will. This may be an opportunity for a better deal if you're not hard over on the differences.

WolfStagen

Instead of ordering the premium exclusive Nappa leather with the diamond stitching, they ordered the regular leather. I also found out that the heated steering wheel option deletes the AMG drive units on the steering wheel. They did not mention this to me and I only found out by lucky chance. So it would of been a disappointing surprise when the SUV would of arrived. So the other change I wanted to make was to get the steering wheel with the drive units and the carbon fiber/Dinamica instead.

This is the thing, it's just a difference of $3000 of missing options and seems trivial, even to me. On any other minor purchase, I probably would just let it go, but for some reason, I just can't put myself to spend so much money and not have it the exact way I wanted it.

I am still waiting for the dealer to respond, but just an unpleasant situation overall as I doubt they did this on purpose. The car has so many options that I think they might have been confused themselves and were not familiar with what deletes what, and all the different option codes for the interior.

stealth.pilot

The leather mistake is total incompetence. It's not a matter of confusion.

That said - there really are only three options:
1) They find you a non locked with a delay of hopefully no more than 1-2 weeks and configure that properly, plus give you a small discount or gift for the hassle
2) They give you big enough discount on the locked car to the point that you are happy with it
3) You find another dealer who has a soon enough production spot

This is why I prefer the Tesla approach to ordering cars.