The Mercedes Me Connect experience is hugely disappointing - Page 5

Nov 1, 2022 | 02:18 PM

#101

PhilB2020

Newbie

Joined: Jan 2021

Posts: 12

Likes: 1

From: WetCoast of Canada

GLB250 , C350, CLK 430

Mercedes Me “ session timed out”

Two days ago I went to use my Mercedes Me app on iPhone. It came back saying “session timed out”. Then it would not open, saying it didn’t recognize my email. Anyone else have this problem? They don’t offer a solution.

Nov 1, 2022 | 02:35 PM

#102

superswiss

Out Of Control!!

Joined: Nov 2018

Posts: 11,398

Likes: 5,323

From: San Francisco Bay Area

2019 C63CS

Quote:

Originally Posted by PhilB2020

Yes, it's down in Canada as I said. The Canadian version of the app was pulled from the app store, due to a major issue with the latest update.

Nov 1, 2022 | 06:39 PM

#103

jtjbt20x

Super Member

Joined: Dec 2008

Posts: 554

Likes: 146

From: USA

2021 GLE450W4 SUV

I looked at the app today...there were autumn leaves dropping from the top of the screen....really. They should spend their time on usability issues instead of entertainment.

Nov 2, 2022 | 02:05 PM

#104

MBguy013

Super Member

Joined: Apr 2021

Posts: 645

Likes: 204

From: Central Indiana

2021 GLC 300 4Matic

Quote:

Originally Posted by jtjbt20x

I looked at the app today...there were autumn leaves dropping from the top of the screen....really. They should spend their time on usability issues instead of entertainment.

I noticed that too the other day. What a waste.

May 23, 2023 | 03:40 PM

#105

jimmysanjuan

Member

Joined: Dec 2004

Posts: 119

Likes: 3

2023 GLE 53

Just to add to this old thread....
Anyone else frustrated by the very slow refresh/update location and status on this app? I'm using Ver 3.30 (USA) and have to open and close it 2-3 times in order for it to show the vehicle location. In the old app (used in the V166 ML) there was a refresh button that allowed you to easily update vehicle status and location, but I don't see any options here.

May 23, 2023 | 05:44 PM

#106

superswiss

Out Of Control!!

Joined: Nov 2018

Posts: 11,398

Likes: 5,323

From: San Francisco Bay Area

2019 C63CS

Quote:

Originally Posted by jimmysanjuan

Don't have that issue at all. The status and location updates as soon as I open the app. The only time it doesn't update is if there's an outage or the car has a weak or no cellular signal where it's parked, for example in an underground parking structure. The app just shows the latest status and location stored in the cloud, so if it doesn't get updated then the issue is most likely with your car having communication issues. The HERMES module occasionally locks up and needs to be reset, but I haven't had that issue. A couple of weeks ago they seemed to do an update on the backend and my status and location wasn't updating for a day or so, but it eventually all came back and has been reliable since. I leave my car unlocked in my garage, so I know the status is being updated the moment I get the notification that the car is unlocked within a few minutes of parking in the garage and trip data etc. always updates immediately. The location of the car is even updated as I drive.

Last edited by superswiss; May 23, 2023 at 06:38 PM.

May 23, 2023 | 06:22 PM

#107

jtjbt20x

Super Member

Joined: Dec 2008

Posts: 554

Likes: 146

From: USA

2021 GLE450W4 SUV

Quote:

Originally Posted by jimmysanjuan

Nope, I've never had that problem. Are you on Android or iPhone? Which model?

May 23, 2023 | 06:58 PM

#108

wildta

MBWorld Fanatic!

Joined: Jan 2023

Posts: 3,123

Likes: 1,201

GLE 580

Android here and I don't have any issues.

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May 23, 2023 | 08:47 PM

#109

jimmysanjuan

Member

Joined: Dec 2004

Posts: 119

Likes: 3

2023 GLE 53

Thanks everyone. I'm on a Samsung S21 w the latest updates. I noticed this issue when I checked on the car while shopping on a couple of occasions.. Good cell service in those locations, so I'm not sure why this occurred.. At any rate, your comments were helpful and I'll see if I still experience it over time.

Jul 28, 2023 | 11:21 AM

#110

nextmilenium

Senior Member

Joined: Apr 2021

Posts: 282

Likes: 64

From: California

2021 GLE450

Does anyone know what the monthly or yearly subscription cost is after the 3 year freebie is over?

Jul 28, 2023 | 11:46 AM

#111

wildta

MBWorld Fanatic!

Joined: Jan 2023

Posts: 3,123

Likes: 1,201

GLE 580

Quote:

Originally Posted by nextmilenium

Does anyone know what the monthly or yearly subscription cost is after the 3 year freebie is over?

I believe they just lowered it to $150 per year for everything. Just a few months ago they charged a la carte and the total amount for each feature, it was around $185. They probably ran the purchase data and figured out they would make more money by doing a complete feature package @ $150 vs letting people pick and choose features to save a little on their annual fees and not waste money on useless features to them.

Last edited by wildta; Jul 28, 2023 at 12:01 PM.

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