The Mercedes Me Connect experience is hugely disappointing
Newbie
Joined: Oct 2013
Posts: 10
Likes: 0
From: New York
SLC43R AMG
Sadly, although I have Mercedes Me Connect, I don't see this service option. When I use your link, if brings me to the German Site. 
My mapping updated automatically, thankfully. I don't get any other options to see the "online Map Update" when I log in Mercedes me. Only see the mention in the FAQ.
My mapping updated automatically, thankfully. I don't get any other options to see the "online Map Update" when I log in Mercedes me. Only see the mention in the FAQ.
Out Of Control!!
Joined: Nov 2018
Posts: 11,403
Likes: 5,325
From: San Francisco Bay Area
2019 C63CS
Sadly, although I have Mercedes Me Connect, I don't see this service option. When I use your link, if brings me to the German Site. My mapping updated automatically, thankfully. I don't get any other options to see the "online Map Update" when I log in Mercedes me. Only see the mention in the FAQ.
My mapping updated automatically, thankfully. I don't get any other options to see the "online Map Update" when I log in Mercedes me. Only see the mention in the FAQ.
Senior Member
Joined: Jun 2010
Posts: 465
Likes: 121
2022 SL 55 AMG, 2020 AMG GT 53, 2015 GL 550
Costco Gas??
This really happened. So I’m sitting in the barber chair getting a haircut a couple of days ago. My Apple Watch lights up and tells me the GLE is unlocked. I use Find my Phone and discover the car is parked at Costco, 30 miles away. My wife forgot to lock it so I take care of that. I also checked the fuel level and it’s down to 200 miles range, so I text her and remind her to get Costco gas. All with Mercedes Me, all while getting a haircut. What more do I want from this thing?
. Not Costco gas lol
MBWorld God!
Joined: Dec 2019
Posts: 32,224
Likes: 6,281
I guess it also depends on the refinery your local Costco gets their gas from. My local Costco gas station doesn't have ethanol for example but I prefer Shell's V-Power and likely will be sticking with them for the time being.
Use this site to learn more if your State or Province's gas stations have ethanol or not: https://www.pure-gas.org/
Use this site to learn more if your State or Province's gas stations have ethanol or not: https://www.pure-gas.org/
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Super Member
Joined: Apr 2020
Posts: 775
Likes: 413
From: Pennsylvania
2024 GLE 450 4matic
I guess it also depends on the refinery your local Costco gets their gas from. My local Costco gas station doesn't have ethanol for example but I prefer Shell's V-Power and likely will be sticking with them for the time being.
Use this site to learn more if your State or Province's gas stations have ethanol or not: https://www.pure-gas.org/
Use this site to learn more if your State or Province's gas stations have ethanol or not: https://www.pure-gas.org/
Super Member
Joined: Dec 2008
Posts: 554
Likes: 146
From: USA
2021 GLE450W4 SUV
Banned
Joined: Jun 2019
Posts: 354
Likes: 122
2020 GLE 350
I know that we are not "too" far apart, but over my way the majority of stations top out at 91 octane with only a few having 93. I have no idea what drives that. When we were in Florida in December 93 was available everywhere!!!
Member
Joined: Apr 2021
Posts: 218
Likes: 85
From: Florida
2021 GLE 450
It did the job
My friend's 2019 GLE 450 was stolen 12:30 AM this morning In Norfolk Virginia. With he connect app they were able to locate and recover the vehicle. The thieves got away. I have not gotten a reply on how they were able to get it started.
Super Member
Joined: Dec 2013
Posts: 628
Likes: 176
From: SW Ontario Canada
2020 GLS580, 2023 Corvette Z06
I was referring to Costco being Top Tier and definitely no ethanol in that Premium here in Ontario. Confirmed at the pump and at pure-gas.org . Must vary by State or Province.
Last edited by marchgroupinc; Feb 4, 2022 at 08:50 AM. Reason: spelling
Super Member
Joined: Dec 2013
Posts: 628
Likes: 176
From: SW Ontario Canada
2020 GLS580, 2023 Corvette Z06
Super Member
Joined: Dec 2008
Posts: 554
Likes: 146
From: USA
2021 GLE450W4 SUV
Lucky you! It really doesn't apply to me since the closest Costco is three and half hours away and as noted above, the non-ethanol gas near me is only 90 octane.
Super Member
Joined: Jan 2020
Posts: 791
Likes: 412
From: Fredericksburg, VA
2020 Mercedes GLE350 4Matic; 2023 Tesla Model Y
Top Tier gas has detergent additives that keep your fuel injectors clean so they don't clog. It can have up to 10% ethanol in the United States.
TOP TIER™ Detergent Gasoline Brands
Costco Wholesale Canada
Costco Wholesale Mexico
Costco Wholesale Puerto Rico
TOP TIER™ Detergent Gasoline Brands
- All retail locations within the licensed country must meet the high standards of the TOP TIER™ program.
- All gasoline grades must be treated with an approved TOP TIER™ Detergent Gasoline additive at the correct concentration.
- The TOP TIER™ logo must be prominently displayed.
- TOP TIER™ licensed retailers agree to not use organometallic additives (such as MMT or Ferrocine).
- Find more information here.
Costco Wholesale Canada
Costco Wholesale Mexico
Costco Wholesale Puerto Rico
Super Member
Joined: Jul 2017
Posts: 698
Likes: 154
From: Teaneck, NJ
2023 EQB300
Trying to get MercedesMe and Connect as well as internet transition straight. It's been weeks. Cannot access MercedesMe and Connect via the MBUSA.com site. It recognizes my password and shows my current vehicle, but says that "VIN does not match our records. Call customer service or visit your dealer." I finally got the map update last night for my region which the MercedesMe iPhone app indicate was ready to download. Car downloaded and installed but the app still shows waiting to download and install. And yesterday my TuneIn Radio and in vehicle hot spot showed no service provider.
Spoke with customer service during the software update who says that the car's WiFi transitioned to TMobile but not the internet hotspot. Still shows AT&T and they would need to transition this from their end.
Spoke again with customer service about the web page being inaccessible. Her tech people said it had to do with the transition. They could not understand why I do not have WiFi hotspot since it still shows connected to AT&T. Rep said she would call me back when car has transitioned and at that point I should be able to access the web page and map updates for other regions to install manually.
The excuse was that "many vehicles did not transition automatically and we have to do it manually from our end."
All in all, frustrating.
Spoke with customer service during the software update who says that the car's WiFi transitioned to TMobile but not the internet hotspot. Still shows AT&T and they would need to transition this from their end.
Spoke again with customer service about the web page being inaccessible. Her tech people said it had to do with the transition. They could not understand why I do not have WiFi hotspot since it still shows connected to AT&T. Rep said she would call me back when car has transitioned and at that point I should be able to access the web page and map updates for other regions to install manually.
The excuse was that "many vehicles did not transition automatically and we have to do it manually from our end."
All in all, frustrating.
Newbie
Joined: Feb 2022
Posts: 2
Likes: 2
GLQA250 Matic
I feel that MB did a **** poor job in implementing their Connect services. The whole thing is of beta quality and I haven't seen things improve as a matter of fact they got worse as time went on!
No Software Updates in nearly 1.5 years of ownership. There are multiple bugs that need to be addressed (e.g.backwards seat convenience feature, buggy CarPlay, vehicle not lowering on exit etc.).
They removed a lot of their Connect functionality from the Mercedes Me website - Doors and Windows, ECO display and Geofencing services are now only available in the app, no longer visible on mercedes.me.
App services are buggy: I have come to find that the Remote Start essentially might as well not exist, as it is supremely unreliable. I think I was able to use it once so far. Worked a bit better in the old app version.
Online Maps Update is quirky and the process of updating via their crappy MacOS app feels like I bought a Chinese dashcam from AliExpress. Automatic Region Map Updates work only sometimes.
My vehicle also frequently reports that a window is open or that the sunroof is open (they aren't) and I would have to start the car, open and close the window in question so its' status resets and shows properly.
The old iOS app had some issues but at least it worked fairly well. The new app refuses to refresh vehicle status upon opening and hangs onto old status with "last update xx days ago" not allowing me to remote start or unlock.
So yeah, the entire software implementation sucks, IMO.
No Software Updates in nearly 1.5 years of ownership. There are multiple bugs that need to be addressed (e.g.backwards seat convenience feature, buggy CarPlay, vehicle not lowering on exit etc.).
They removed a lot of their Connect functionality from the Mercedes Me website - Doors and Windows, ECO display and Geofencing services are now only available in the app, no longer visible on mercedes.me.
App services are buggy: I have come to find that the Remote Start essentially might as well not exist, as it is supremely unreliable. I think I was able to use it once so far. Worked a bit better in the old app version.
Online Maps Update is quirky and the process of updating via their crappy MacOS app feels like I bought a Chinese dashcam from AliExpress. Automatic Region Map Updates work only sometimes.
My vehicle also frequently reports that a window is open or that the sunroof is open (they aren't) and I would have to start the car, open and close the window in question so its' status resets and shows properly.
The old iOS app had some issues but at least it worked fairly well. The new app refuses to refresh vehicle status upon opening and hangs onto old status with "last update xx days ago" not allowing me to remote start or unlock.
So yeah, the entire software implementation sucks, IMO.
Newbie
Joined: Mar 2015
Posts: 6
Likes: 0
2012 GL450
This really happened. So I’m sitting in the barber chair getting a haircut a couple of days ago. My Apple Watch lights up and tells me the GLE is unlocked. I use Find my Phone and discover the car is parked at Costco, 30 miles away. My wife forgot to lock it so I take care of that. I also checked the fuel level and it’s down to 200 miles range, so I text her and remind her to get Costco gas. All with Mercedes Me, all while getting a haircut. What more do I want from this thing?
how about being 1500 miles away and the app says 3 of your windows are open (they weren’t) as it sits in the airport parking lot. Thanks for the stress MB.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 6,987
Likes: 2,187
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
I saw a "window open" warning when the car was at the shop, called the Dealer, who went out and verified (the Tech had just taken it out for a test drive and would be taking it back in to finish). In my case it was true.
Newbie
Joined: Mar 2015
Posts: 6
Likes: 0
2012 GL450
Let us know when you get back, if the app was correct or not. It'll be good feedback.
I saw a "window open" warning when the car was at the shop, called the Dealer, who went out and verified (the Tech had just taken it out for a test drive and would be taking it back in to finish). In my case it was true.
I saw a "window open" warning when the car was at the shop, called the Dealer, who went out and verified (the Tech had just taken it out for a test drive and would be taking it back in to finish). In my case it was true.
Member
Joined: Jul 2021
Posts: 121
Likes: 29
From: Northshore of Lake Travis, TX
2022 GLE 450/2020 Gen 2 Raptor/few others
Does the app have a place to add owner performed services like my Ford does? I can add any service (tire rotation/oil change/etc) and upload receipts of any purchased parts/fluids to do so.
Newbie
Joined: Nov 2022
Posts: 2
Likes: 0
glc 300
Oct 2022 App Problems
Its now a week and I still cant use my app after downloading Apples latest update. You would think they can keep up with Apple. Worse is the communication. Each time I call they blame it on Germany and have NO information. They are quick to take my money for the app services but the app developers are TERRIBLE and highly unresponsive. Another day and I cant use what I paid for and no reply from Mercedes! Despicable customer service!
I feel that MB did a **** poor job in implementing their Connect services. The whole thing is of beta quality and I haven't seen things improve as a matter of fact they got worse as time went on!
No Software Updates in nearly 1.5 years of ownership. There are multiple bugs that need to be addressed (e.g.backwards seat convenience feature, buggy CarPlay, vehicle not lowering on exit etc.).
They removed a lot of their Connect functionality from the Mercedes Me website - Doors and Windows, ECO display and Geofencing services are now only available in the app, no longer visible on mercedes.me.
App services are buggy: I have come to find that the Remote Start essentially might as well not exist, as it is supremely unreliable. I think I was able to use it once so far. Worked a bit better in the old app version.
Online Maps Update is quirky and the process of updating via their crappy MacOS app feels like I bought a Chinese dashcam from AliExpress. Automatic Region Map Updates work only sometimes.
My vehicle also frequently reports that a window is open or that the sunroof is open (they aren't) and I would have to start the car, open and close the window in question so its' status resets and shows properly.
The old iOS app had some issues but at least it worked fairly well. The new app refuses to refresh vehicle status upon opening and hangs onto old status with "last update xx days ago" not allowing me to remote start or unlock.
So yeah, the entire software implementation sucks, IMO.
No Software Updates in nearly 1.5 years of ownership. There are multiple bugs that need to be addressed (e.g.backwards seat convenience feature, buggy CarPlay, vehicle not lowering on exit etc.).
They removed a lot of their Connect functionality from the Mercedes Me website - Doors and Windows, ECO display and Geofencing services are now only available in the app, no longer visible on mercedes.me.
App services are buggy: I have come to find that the Remote Start essentially might as well not exist, as it is supremely unreliable. I think I was able to use it once so far. Worked a bit better in the old app version.
Online Maps Update is quirky and the process of updating via their crappy MacOS app feels like I bought a Chinese dashcam from AliExpress. Automatic Region Map Updates work only sometimes.
My vehicle also frequently reports that a window is open or that the sunroof is open (they aren't) and I would have to start the car, open and close the window in question so its' status resets and shows properly.
The old iOS app had some issues but at least it worked fairly well. The new app refuses to refresh vehicle status upon opening and hangs onto old status with "last update xx days ago" not allowing me to remote start or unlock.
So yeah, the entire software implementation sucks, IMO.
Super Member
Joined: Mar 2022
Posts: 556
Likes: 197
From: NJ
2022 GLE 450
I have version 3.22.0(1514), which according to App Store, was released 3 months ago, and I am running IOs 16.0. I have no issues with it. Remote start works every time, unless low on gas, which is annoying, but I understand. If a window or sunroof shows open or doors are unlocked, it is always accurate. There is also a button for "App Support" that calls, presumably a support center.
If you are on the same iPhone platform and same version of app then it should either work for everyone or not work for everyone. There is also the issue of memory on your iPhone. Try clearing out memory by closing apps running in the background. A lack of memory could be causing the app to not properly update, hence displaying outdated info.
If you are on the same iPhone platform and same version of app then it should either work for everyone or not work for everyone. There is also the issue of memory on your iPhone. Try clearing out memory by closing apps running in the background. A lack of memory could be causing the app to not properly update, hence displaying outdated info.
Last edited by TonyF61; Nov 1, 2022 at 01:42 PM.
Out Of Control!!
Joined: Nov 2018
Posts: 11,403
Likes: 5,325
From: San Francisco Bay Area
2019 C63CS
Its now a week and I still cant use my app after downloading Apples latest update. You would think they can keep up with Apple. Worse is the communication. Each time I call they blame it on Germany and have NO information. They are quick to take my money for the app services but the app developers are TERRIBLE and highly unresponsive. Another day and I cant use what I paid for and no reply from Mercedes! Despicable customer service!
I'm aware of an issue in Canada where they just released a new version that apparently has issues and they pulled it from the app store for now. In the USA somebody else recently had issues with it and it was related to the dark mode. He changed his iPhone back to light mode and that resolved the issue. I have it on automatic, so during the day I use light mode and at night it switches to dark mode, and so far that hasn't caused any issues for me. At least with my 2019 C63S coupe the app and services work reliably.
I only had live traffic crap out a couple of years ago during the pandemic and it took them a couple of weeks but service was restored. It looks like it only affected my car as others didn't report any issues. I think it had to do with them switching over from TomTom to HERE Traffic as TomTom discontinued support. Since then I haven't had any issues whatsoever. I still think that the main issue with some of the models is MBUX, which is buggy. I have the latest COMAND version using Mercedes me connect and it's very mature. I also use Windows to download the map updates, so not sure what's wrong with the MacOS downloader. I usually update the maps manually before the OTA update hits, but if I don't, then the OTA update installs w/o issues.
Last edited by superswiss; Nov 1, 2022 at 02:11 PM.
