MBUSA Online Configurator
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From: The Palmetto State
19 E63s, ‘24SQ8, wanting another gas guzzling V8
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
https://mbworld.org/forums/gle-class...ml#post8344070
Edit - it's a .pdf, not a live Configurator.
Last edited by mikapen; Nov 5, 2021 at 10:03 AM.
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2022 GLE 350 4Matic
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
The Configurator for the GLE has been late up dating the model year changeover for the last three years. It could be the same for all/most other models. Is it intentional or just a low priority might be the question.
Customer Service is just a PR function for the most part but they will respond to an occasional question if it’s not complicated. Most people expect too much from them, IMO. If you get an experienced person you might get better assistance than a new hire. The Dealer Service Manager/Shop Foreman have access to actual technical resources at MB USA but it’s for cars in the shop with issues. In my experience it’s pretty much the same at other Manufacturers.
Customer Service is just a PR function for the most part but they will respond to an occasional question if it’s not complicated. Most people expect too much from them, IMO. If you get an experienced person you might get better assistance than a new hire. The Dealer Service Manager/Shop Foreman have access to actual technical resources at MB USA but it’s for cars in the shop with issues. In my experience it’s pretty much the same at other Manufacturers.
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Sort of unrelated to the topic but still related...I am curious why the configurator never lets you see the front of the vehicle straight on, it is always at an angle when in 360 mode. The European configurator allows you to see the front of the vehicle straight on. Not to mention, the European configurator seems to be better than the MBUSA in most ways for the exterior, features, illustrations of the options and descriptions of options, the 360 rotation is smoother while the MBUSA one is sort of laggy. The interior however, I would prefer the MBUSA one since you can rotate it while the European one is just a series of images. Still not sure why MBUSA has a separate configurator when IIRC the bmw usa and audi usa ones are all based on the European one. Not to mention the audi one (on the newest cars, like the S3, etron) allows you to open all the doors, zoom into the vehicle, flash hazards, turn on left turn signal, etc. https://www.audiusa.com/us/web/en/mo...ew/build.html#
Last edited by W205C43PFL; Nov 11, 2021 at 10:25 AM.
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Thread Starter
Super Member
Joined: Jul 2017
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From: Teaneck, NJ
2023 EQB300
2022 GLE configurator now posted on MBUSA.COM When opening page, there is a pop up that warns that due to chip shortage, certain options may not be available. As we know, no GLE580 or AMG63. So glad that my lease matures October 2023 to give things time to settle down.
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From: Malden, Massachusetts
2013 Mercedes Benz C350
Just saw the 2022 GLE configurator open up. I did notice something odd for the GLE53. From what I saw on the interior portion, the speaker covers are in black plastic as opposed to the standard silver burmester speaker cover. I know for the GLE350 and 450 you have to get the premium package to get those silver speaker covers. Just wondering if anyone has already taken delivery of their 22 GLE53 and noticed the speaker covers. Would be annoying if they give it to you only if you get the $5k upgraded surround sound option.
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From: Westchester, NY
2014 Mercedes E350 4matic Wagon, 2018 Fiat 124 Spyder Lusso manual, 2005 Acura TSX manual
Just saw the 2022 GLE configurator open up. I did notice something odd for the GLE53. From what I saw on the interior portion, the speaker covers are in black plastic as opposed to the standard silver burmester speaker cover. I know for the GLE350 and 450 you have to get the premium package to get those silver speaker covers. Just wondering if anyone has already taken delivery of their 22 GLE53 and noticed the speaker covers. Would be annoying if they give it to you only if you get the $5k upgraded surround sound option.
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From: Malden, Massachusetts
2013 Mercedes Benz C350
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Check your packages and see if you tried to substitute that heated wheel for something in a package.
Member
Joined: Jun 2014
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From: Malden, Massachusetts
2013 Mercedes Benz C350
Heated steering wheel is not available if you get the full microfiber steering wheel. Looking at my build sheet the AMG Performance Steering Wheel in Nappa Leather is available with the heated steering wheel.
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From: FL
2025 GLE 450, 2022 AMG GLE 53
That's how I ordered mine sitting with the salesman's configurator tool - AMG full nappa + heated option. The mbusa.com site wouldn't allow this combo - well, the 2021 one before the latest update would not, to be exact.
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Push the salesperson to try configuration combinations that might get your desired options. Sometimes they can do that.
By the way, I thought the little round AMG control buttons below the spokes, would be useless, and I was trying for a heated wheel instead, unsuccessfully.
I'm glad I have them, because I use them all the time.
Last edited by mikapen; Nov 18, 2021 at 06:14 PM.
Member
Joined: Jun 2014
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From: Malden, Massachusetts
2013 Mercedes Benz C350
Since availability of options might be a moving Target again this year, the only way to really know is to sit down with a salesperson, configure the car, place the order and see if it's accepted.
Push the salesperson to try configuration combinations that might get your desired options. Sometimes they can do that.
By the way, I thought the little round AMG control buttons below the spokes, would be useless, and I was trying for a heated wheel instead, unsuccessfully.
I'm glad I have them, because I use them all the time.
Push the salesperson to try configuration combinations that might get your desired options. Sometimes they can do that.
By the way, I thought the little round AMG control buttons below the spokes, would be useless, and I was trying for a heated wheel instead, unsuccessfully.
I'm glad I have them, because I use them all the time.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 7,016
Likes: 2,198
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Yea it's a mess trying to get exactly what you want in these cars nowadays. Speaking of the dials on the steering wheel. While they may be redundant controls, there's no denying that they are super cool and probably the best way to switch between modes and exhaust flaps. I test drove GLEs way back with and without the dials and there's something so enjoyable being able to control the character of your car from those dials. The buttons on the center console just don't feel as intuitive. But being in the northeast it just made more sense to get heated steering. Wish you could have both.
For me, it's like having three "I" (Individual) buttons.
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Joined: Jun 2014
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From: Malden, Massachusetts
2013 Mercedes Benz C350
As I was looking through the RJAutomotive website for some features I'd like to get aftermarket I noticed they now are able to install and code the AMG Drive Unit even on heated steering wheels. So I guess you really can get both but at a pretty steep price. Close to $2k for that. Not worth it in my opinion but the option is there now for people.
