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2020 GLE-350 armrest cover one side doesn't open

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Old Feb 28, 2022 | 01:08 PM
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GLE 350
2020 GLE-350 armrest cover one side doesn't open

Left side cover of the armrest doesn't open. I was able to find a YouTube video on GLE-450 which explains the procedure. I am wondering if anyone here has seen this similar issue and knows what is the part # for replacement springs. Thanks.

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Old Feb 28, 2022 | 06:22 PM
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2020 GLE 350
I had the same problem. This is common. Your dealer has a kit that will fix this. It was covered under warranty. Mine was done about a month ago.
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Old Feb 28, 2022 | 06:40 PM
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Good to know. Thanks.

Originally Posted by WA3CUJ
I had the same problem. This is common. Your dealer has a kit that will fix this. It was covered under warranty. Mine was done about a month ago.
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Old Feb 28, 2022 | 09:24 PM
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2024 E450 AT Wagon, 2024 EQS450+ / Had: 2021 E350, 2019 E300, 2021 + 20 GLE350, 2019 E450 Wagon(s)
Mine was delivered new with this problem - they fixed it at the first service.
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Old Mar 1, 2022 | 10:53 AM
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How does something like this make it past Quality Control at the factory?
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Old Mar 1, 2022 | 12:45 PM
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2020 GLE 350
Originally Posted by BlueYonder
How does something like this make it past Quality Control at the factory?
It's hard to tell when it actually happens. Mine worked fine when I got gas. Twenty minutes later I tried to open it and it didn't work.
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Old Mar 1, 2022 | 02:48 PM
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Console lid issues

Originally Posted by smokefly
Left side cover of the armrest doesn't open. I was able to find a YouTube video on GLE-450 which explains the procedure. I am wondering if anyone here has seen this similar issue and knows what is the part # for replacement springs. Thanks.
I have the opposite problem - one side will not stay closed, unless I tweak it. The hinge is broken. Probably cannot blame it on a defect.



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Old Mar 1, 2022 | 09:34 PM
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2020 Mercedes GLE 450
Originally Posted by BlueYonder
How does something like this make it past Quality Control at the factory?
From the video, it looks like the spring "pop" out when he removed the trim piece surrounding the vent. It is possible that the original design means the spring wasn't secured enough. On the repair kit, you see that it has a white "retaining clip" which secures the spring in place.
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Old Mar 2, 2022 | 12:04 PM
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Just curious if this was brought up to your service department as a warranty item? I'd think they would still be covered under the 4/50 factory warranty, and not considered wear & tear.
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Old Mar 2, 2022 | 12:50 PM
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I didn't want to make a trip to the dealer just for this and only later find out it will cost me $$$ out of pocket, so I sent an email to my service advisor. Here is the response I got. Not helpful. I was hoping this issue is something they are well aware of and would take in for quick fix. I'll probably wait until my next routine service in July and ask them to take a look.

Factory covers: repairs that are due to defect in factory workmanship (meaning the car came in with a problem right from factory) or defect in part ( meaning the part has failed)
Warranty does not cover items that are due to breakage , misuse …etc
Coverage is only determined by shop foreman.
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Old Mar 2, 2022 | 01:52 PM
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2020 GLE 350
Originally Posted by smokefly
I didn't want to make a trip to the dealer just for this and only later find out it will cost me $$$ out of pocket, so I sent an email to my service advisor. Here is the response I got. Not helpful. I was hoping this issue is something they are well aware of and would take in for quick fix. I'll probably wait until my next routine service in July and ask them to take a look.
Interesting! Mine was covered under warranty. No questions asked. When I started to describe the problem over the phone, the service adviser stopped me and knew exactly what I was going to say. He said it was a common problem and that Mercedes had a kit to fix it. They did it during my normal service.
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Old Mar 2, 2022 | 05:59 PM
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Originally Posted by smokefly
I didn't want to make a trip to the dealer just for this and only later find out it will cost me $$$ out of pocket, so I sent an email to my service advisor. Here is the response I got. Not helpful. I was hoping this issue is something they are well aware of and would take in for quick fix. I'll probably wait until my next routine service in July and ask them to take a look.
Sounds like a reasonable response. It's better than promising something that turns out not to be covered. IMO.
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Old May 29, 2023 | 05:27 PM
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GLE 2020 4Matic
Originally Posted by GregW / Oregon
I have the opposite problem - one side will not stay closed, unless I tweak it. The hinge is broken. Probably cannot blame it on a defect.

i just got the same problem. How did you fix it?
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Old May 29, 2023 | 06:19 PM
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Originally Posted by SamTX
i just got the same problem. How did you fix it?
The dealer replaced the hinge under warranty.
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Old May 29, 2023 | 07:12 PM
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GLE 580
Originally Posted by SamTX
i just got the same problem. How did you fix it?

​​​​​
see TSB here:
​​​​​
PDF

Armrest In Center Console (Front) Only Opens On One Side Or Not At All
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Old Sep 21, 2023 | 02:36 PM
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2020 gle 450
Originally Posted by smokefly
Left side cover of the armrest doesn't open. I was able to find a YouTube video on GLE-450 which explains the procedure. I am wondering if anyone here has seen this similar issue and knows what is the part # for replacement springs. Thanks.

https://youtu.be/jMhBN3UfQyQ
Here is the part number for the repair kit and the TSB
A1676808611
https://static.nhtsa.gov/odi/tsbs/20...91290-9999.pdf

Hope that helps as I want to provide help so others don't have to spend a fortune at the dealer to do this simple fix.
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