good mercedes service centre around london
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Junior Member
Joined: Mar 2022
Posts: 33
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Gle 350d
good mercedes service centre around london
Hi guys ive been having numerous issue with the mercedes benz Stratford aftersale team.
my new gle350d has an issue where the brake pedal makes a squeaking sound. I know the booster or master cylinder is at fault. However they have had my vehicle since the 9th march first attempt they greased the pedal assembly claiming issue was resolved, this was not the case, second visit they replaced the pedal assembly and again this has not resolved the issue.
the service here has been pathetic and from the reviews of this branch seems like mercedes need to take serious action of this branch.
can anyone recommend a better repair centre for this warranty issue around london?
my new gle350d has an issue where the brake pedal makes a squeaking sound. I know the booster or master cylinder is at fault. However they have had my vehicle since the 9th march first attempt they greased the pedal assembly claiming issue was resolved, this was not the case, second visit they replaced the pedal assembly and again this has not resolved the issue.
the service here has been pathetic and from the reviews of this branch seems like mercedes need to take serious action of this branch.
can anyone recommend a better repair centre for this warranty issue around london?
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ML260
I faced even greater issues with other branches in UK and EU. I am taking them to court. But in my experience Colindale provides good service. After Sales in London is awful, all they care is to sell you the car but do not care about you later. Very expensive cars but after sales service crap!
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 33
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Gle 350d
I faced even greater issues with other branches in UK and EU. I am taking them to court. But in my experience Colindale provides good service. After Sales in London is awful, all they care is to sell you the car but do not care about you later. Very expensive cars but after sales service crap!
i had a slight update after emailing the ceo of mercedes i received a call from the branch manager and was provided with a courtesy vehicle today.
My vehicle is fitted with a onboard dash cam and from the footage it was clearly visible that no work had been carried out to my vehicle although they somehow managed to charge the warranty department for a replacement brake pedal assembly.
i get no updates from them, told lies poor service
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ML260
I serviced my ML with Mercedes regularly , as such had free breakdown cover. My car broke down last year in the middle of the night. Called the MB services and they liaised with local MB people to tow the car and take me to a local hotel. The hotel was paid for one night only and they told me the car will be checked in the next day. Despite that promise the car was not worked on until 5 days later which made me lose business and a lot of money. Ended up paying the hotel myself but they promised via email to reimburse me. The garage worked on the car after 5 days and stole a part , the belt cover , took way the original air flexi tube and replaced it with a rotten tube that was coming apart and smelled as a decaying corpse. I did not check the car , paid the bill trusting them , but after 1 hour travel as soon as I turned on the air con the smell of a decaying corpse filled the cabin and I nearly passed out by the intensity of coughing. Once parked , opened the bonnet and found the smelling part. To cut the story short , the Mercedes branch stole parts and damaged my car , the Mercedes customer service did not give a toss about my complain evidenced throughout. I went to the car ombudsman but Mercedes has signed up on sales of new cars but not on servicing! Went to citizen advice and they are advising me to get to court . It has been nightmare given the reputation they have!
Last edited by Alb69; Mar 17, 2022 at 12:09 PM.
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 33
Likes: 3
Gle 350d
I serviced my ML with Mercedes regularly , as such had free breakdown cover. My car broke down last year in the middle of the night. Called the MB services and they liaised with local MB people to tow the car and take me to a local hotel. The hotel was paid for one night only and they told me the car will be checked in the next day. Despite that promise the car was not worked on until 5 days later which made me lose business and a lot of money. Ended up paying the hotel myself but they promised via email to reimburse me. The garage worked on the car after 5 days and stole a part , the belt cover , took way the original air flexi tube and replaced it with a rotten tube that was coming apart and smelled as a decaying corpse. I did not check the car , paid the bill trusting them , but after 1 hour travel as soon as I turned on the air con the smell of a decaying corpse filled the cabin and I nearly passed out by the intensity of coughing. Once parked , opened the bonnet and found the smelling part. To cut the story short , the Mercedes branch stole parts and damaged my car , the Mercedes customer did not give a toss about my complain evidenced throughout. I went to the car ombudsman but Mercedes has signed up on sales of new cars but not on servicing! Went to citizen advice and they are advising me to get to court . It has been nightmare given the reputation they have!
surprisingly mercedes cannot solve it and try pathetic repairs of which i can guarantee if an independent garage did they would have void the warranty
it was to my surprise that my emails to the ceo pushed for me getting a courtesy vehicle otherwise they did not want to facilitate this.
keep me posted mate let me know how it goes for you. How long has this been going on for?
ive looked at reviews for mercedes colindale and theirs are also poor. I guess they have dropped their customer standards. Most customers probably do not have the energy for complaints hence why they abuse this.
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Joined: Mar 2016
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ML260
Sorry to heat about your problems It does show their after sale is bonkers. My issue has been going on since July 2021. I would have let it go if they would have repaired the damages and paid back what I spent due to them , not even the business I lost. But their behaviour was so undermining and care less that I decided I would not let go. I would have never dreamed even in my wildest dreams that a company that prides itself on quality treats customers so purely. Do you mind letting me know the story of writing to the CEO? I am thinking to do the same. Do you have the contact details?
Thread Starter
Junior Member
Joined: Mar 2022
Posts: 33
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Gle 350d
Hi sorry for the late response
send an email over to
mbceooffice@daimler.com
also send it to
angela.shepherd@daimler.com
customerservices-mbfs@daimler.com
gary.savage@daimler.com
hope you resolve your issue
send an email over to
mbceooffice@daimler.com
also send it to
angela.shepherd@daimler.com
customerservices-mbfs@daimler.com
gary.savage@daimler.com
hope you resolve your issue
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Thread Starter
Junior Member
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Gle 350d
an absolute joke
Thread Starter
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Joined: Mar 2022
Posts: 33
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Gle 350d
Junior Member
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ML260
Hi ,
The address : Mercedes-Benz Cars UK Ltd.
Company number 02448457
Tongwell, Milton Keynes, MK15 8BA
Please note that they will ask you to go to motor ombudsman. Raise a case motor ombudsman to get a reference and email. If your complaint is about servicing the car they will reply stating that they do not cover it against Mercedes. That is because Mercedes has signed up with motor ombudsman only for the sale of new cars. Call motor ombudsman as soon as you raise the complaint via their online form. Once you get the email stating they will not cover you call citizen advice and ask for help. They will ask you to send up to three letters and warn you will get them to court. Make sure you have full evidence of emails , phone calls and all interactions with Mercedes. I am assuming you already have a live complaint case with Mercedes. If not start one asap as without a complaint you can not progress the case. You need to have final refusal on your complaint before progressing with motor ombudsman and citizen advice. Good luck and do reply if you need further advise.
The address : Mercedes-Benz Cars UK Ltd.
Company number 02448457
Tongwell, Milton Keynes, MK15 8BA
Please note that they will ask you to go to motor ombudsman. Raise a case motor ombudsman to get a reference and email. If your complaint is about servicing the car they will reply stating that they do not cover it against Mercedes. That is because Mercedes has signed up with motor ombudsman only for the sale of new cars. Call motor ombudsman as soon as you raise the complaint via their online form. Once you get the email stating they will not cover you call citizen advice and ask for help. They will ask you to send up to three letters and warn you will get them to court. Make sure you have full evidence of emails , phone calls and all interactions with Mercedes. I am assuming you already have a live complaint case with Mercedes. If not start one asap as without a complaint you can not progress the case. You need to have final refusal on your complaint before progressing with motor ombudsman and citizen advice. Good luck and do reply if you need further advise.
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Finding a reliable Mercedes service centre can be tricky, especially around London, but knowing the local regulations and vehicle-related legal matters can help. I often refer to resources like Will County Legal Records to stay updated on relevant legal procedures and documentation. It's a great way to ensure all service agreements and warranties are properly documented. Proper research can save a lot of headaches later.
