Opening rear liftgate sets off alarm
Thread Starter
Newbie
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2022 GLE 350 4 Matic
Opening rear liftgate sets off alarm
If I walk up to the car without disarming the alarm I can push the button to open the lift gate and it opens and sets off the alarm. Is this normal? And if so why would it allow me to open the lift gate if I haven't disarmed it?
Thanks again,
This is our first Mercedes.
Thanks again,
This is our first Mercedes.
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no that doesn't sound normal, it should only open when you have a key in the vicinity, unless the doors are unlocked prior, then you can open without the key.
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2022 GLE 350 4 Matic
That's what I kind of figured I'll have the remote in my pocket and hit the button on the liftgate and the alarm sounds I assume it wouldn't allow me to open the lift gate if I didn't have the remote I guess I can try that also. But basically it makes me disarm the alarm then push the button on the lift gate.
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That's what I kind of figured I'll have the remote in my pocket and hit the button on the liftgate and the alarm sounds I assume it wouldn't allow me to open the lift gate if I didn't have the remote I guess I can try that also. But basically it makes me disarm the alarm then push the button on the lift gate.
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2022 GLE 350 4 Matic
That is very strange, with the remote, it is a way to authorize you and the vehicle so it should open the lift gate without sounding an alarm, the alarm only should sound when there is a passenger inside (interior motion alarm, and that movement is detected inside while vehicle is armed), or tow-away protection, or last but not least of course if the vehicle door was forcefully opened (or used emergency key to open when keyfob battery is dead) .
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From: Illinois
2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
I’m going in for maintenance soon. Add this to my list of things. This alarm going off when I open the hatch has now happened twice. Once with my wife. It makes no sense. The car is locked, the hatch opens on the locked car and the alarm goes off. We will see what they say. The turtle has happened twice now. It turns off the easy entry settings. The car goes in on Tuesday. I had parktronic failure. But that happened the same time as the turtle.
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MBWorld God!
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I’m going in for maintenance soon. Add this to my list of things. This alarm going off when I open the hatch has now happened twice. Once with my wife. It makes no sense. The car is locked, the hatch opens on the locked car and the alarm goes off. We will see what they say. The turtle has happened twice now. It turns off the easy entry settings. The car goes in on Tuesday. I had parktronic failure. But that happened the same time as the turtle.
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
I’m going in for maintenance soon. Add this to my list of things. This alarm going off when I open the hatch has now happened twice. Once with my wife. It makes no sense. The car is locked, the hatch opens on the locked car and the alarm goes off. We will see what they say. The turtle has happened twice now. It turns off the easy entry settings. The car goes in on Tuesday. I had parktronic failure. But that happened the same time as the turtle.
Do you have a conflict with your Mercedes Me app?
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So do you mean the car thinks itself is locked but the app is saying it is unlocked, or the other way around so the two systems are confused hence when you open the tailgate it thinks the vehicle is locked (armed) but when the actual physical lock is actually disengaged, therefore the vehicle treats it as unauthorized access when the tailgate door opens.
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From: Illinois
2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
So do you mean the car thinks itself is locked but the app is saying it is unlocked, or the other way around so the two systems are confused hence when you open the tailgate it thinks the vehicle is locked (armed) but when the actual physical lock is actually disengaged, therefore the vehicle treats it as unauthorized access when the tailgate door opens.
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GLE450e
Happened to me several times after getting a 2024 GLE450e. Very irritating, especially when in an underground garage. This was reported in this forum a year ago and someone theorized that the system hadn't fully woken up as the key holder approached.
I formed a new habit where I touch the inside of the rear door handle before opening the hatch, so I don't know if a software update fixed the issue or not.
I formed a new habit where I touch the inside of the rear door handle before opening the hatch, so I don't know if a software update fixed the issue or not.
MBWorld God!
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Happened to me several times after getting a 2024 GLE450e. Very irritating, especially when in an underground garage. This was reported in this forum a year ago and someone theorized that the system hadn't fully woken up as the key holder approached.
I formed a new habit where I touch the inside of the rear door handle before opening the hatch, so I don't know if a software update fixed the issue or not.
I formed a new habit where I touch the inside of the rear door handle before opening the hatch, so I don't know if a software update fixed the issue or not.
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
I meant that you might have the interior alarm activated in the app, which can be done (or at least with earlier versions of the app).
It's probably not the case, but worth asking the shop as they troubleshoot.
I have no idea if that might affect tailgate opening, though.
It's probably not the case, but worth asking the shop as they troubleshoot.
I have no idea if that might affect tailgate opening, though.
MBWorld Fanatic!
Joined: May 2018
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From: Illinois
2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
Happened to me several times after getting a 2024 GLE450e. Very irritating, especially when in an underground garage. This was reported in this forum a year ago and someone theorized that the system hadn't fully woken up as the key holder approached.
I formed a new habit where I touch the inside of the rear door handle before opening the hatch, so I don't know if a software update fixed the issue or not.
I formed a new habit where I touch the inside of the rear door handle before opening the hatch, so I don't know if a software update fixed the issue or not.
MBWorld God!
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Posts: 32,217
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So do you mean the car thinks itself is locked but the app is saying it is unlocked, or the other way around so the two systems are confused hence when you open the tailgate it thinks the vehicle is locked (armed) but when the actual physical lock is actually disengaged, therefore the vehicle treats it as unauthorized access when the tailgate door opens.
I meant that you might have the interior alarm activated in the app, which can be done (or at least with earlier versions of the app).
It's probably not the case, but worth asking the shop as they troubleshoot.
I have no idea if that might affect tailgate opening, though.
It's probably not the case, but worth asking the shop as they troubleshoot.
I have no idea if that might affect tailgate opening, though.
MBWorld Fanatic!
Joined: May 2018
Posts: 1,432
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From: Illinois
2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 6,987
Likes: 2,184
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
MBWorld God!
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Same, for example when shopping, you want to put the groceries in, close it with the button or swipe to open/close then you want to return the cart to the canopy while obviously you want the vehicle to remain locked.
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From: Pennsylvania
2024 GLE 450 4matic
I've opened the rear hatch using the button and the technique where you leave a blood sacrifice on the trailer hitch with your shin. Never set off the alarm and the doors remained locked. Is the OP locking his car with the lock button on the keyfob or by tapping the outside of the door handle?
