alanme123

Hello,

So I'm asking this for a friend that resides in Hong Kong. He has some issues with the start stop of his car. It does not happen always, but occasionally when he's at a light and the car engine stops, sometimes it doesn't turn back on. The start stop feature just suddenly stops working. During those times, he has issues with starting the car by pressing the engine on/off button as well. There are times when he's at a light stuck for a few minutes before he can get his car to turn back on.

He has brought it back to the dealership in HK several times and they could not find anything wrong with the car. Battery was changed, but didn't help the case. I was wondering if anybody have any idea what the issue might be.

Thank you!

ItalianJoe1

There were bulletins for software updates of the M/E and VGS for the V6 trucks with that concern, shutting off with eco start/stop and not restarting on their own. Usually they will restart ok with a push of the button though, so his issue may be different.

alanme123

He had his car already updated to the latest software by the dealership 2 weeks ago and the same issue happened again. The problem cannot be replicated by the dealer because it happens randomly. He's pretty bummed out because nobody has any idea to what this might be..